{"id":81,"date":"2022-04-24T23:21:10","date_gmt":"2022-04-24T23:21:10","guid":{"rendered":"https:\/\/oes.edu.vn\/correspondence\/chapter\/chapter-5-orders-and-their-fulfillment\/"},"modified":"2023-12-06T06:14:34","modified_gmt":"2023-12-06T06:14:34","slug":"chapter-5-orders-and-their-fulfillment","status":"publish","type":"chapter","link":"https:\/\/oes.edu.vn\/correspondence\/chapter\/chapter-5-orders-and-their-fulfillment\/","title":{"rendered":"Chapter 5: Orders and their fulfillment"},"content":{"raw":"
\r\n

1. Placing an order<\/p>\r\n

1.1. Order by Letter<\/p>\r\n

The essential quality of an order letter is accuracy and clarity. Failure in either of these may lead to trouble that can not be put right later. When ordering by letter:<\/p>\r\n

1. Include full details of description, quantities and prices and quote catalogue number, if any<\/p>\r\n

2. State your requirements as to delivery place and date, mode of transport.<\/p>\r\n

3. Confirm the terms of payment agreed in preliminary negotiations<\/p>\r\n

1. 2. Order Form<\/p>\r\n

Unlike quotations and sales letters, correspondence concerning order is largely routine. Sometimes there is no correspondence at all; instead, buyers use printed order forms and sellers use printed acknowledgments. Order on printed forms has a number of advantages:<\/p>\r\n

1. The forms are pre-numbered, and therefore, easy to refer to<\/p>\r\n

2. Important details cannot easily be overlooked<\/p>\r\n

3. The general conditions under which order are placed can be seen on the front, otherwise the sellers will not be legally bound by them.<\/p>\r\n

As a matter of fact, printed order should always be with a covering letter.<\/p>\r\n

Order placed by cable, telex, fax, email or CGM should be confirmed in writing to avoid misunderstandings.<\/p>\r\n

1.3. Legal position of the parties<\/p>\r\n

As stated in Chapter 4, a seller who has quoted is not legally bound to accept the buyer's order, unless the quotation was made as a firm offer. The buyer's order is an offer to buy and the seller or offerer is not legally bound to honour their agreement.<\/p>\r\n

a. The buyer's obligations<\/em><\/strong><\/p>\r\n

When a binding agreement comes into force, the buyer is required by law:<\/p>\r\n

1. to accept the goods supplied, provided they comply with the terms of to order<\/p>\r\n

2. to pay for them at the time of delivery, unless there is an agreement to the contrary<\/p>\r\n

3. to check the goods as soon as possible (Failure to give prompt notice of faults to the seller will be taken as acceptance of the goods).<\/p>\r\n

b. The seller is obligations<\/em><\/strong><\/p>\r\n

The seller is required by law:<\/p>\r\n

1. to deliver the goods exactly of the kind ordered, and at the agreed time<\/p>\r\n

2. to guarantee the goods to be free from faults of which the buyer could not be aware at the time of purchase .<\/p>\r\n

If faulty goods are delivered, the buyer can demand, either a reduction in price, or replacement of the goods, or cancellation of the order. He or she may also be able to claim damages (see Chapter 11: Complaints and Claims).<\/p>\r\n

Routine orders for standard goods are short and formal but they must include essential details concerning the goods, delivery and terms of payment. Where the order covers more than one item they should be tabulated. This lessens the chance of items being overlooked.<\/p>\r\n


<\/strong>Example 1. Order by Letter from a New Customer<\/strong><\/p>\r\n\r\n\r\n\r\n\r\n\r\n
\r\n

INTERNATIONAL IMPORT COMPANY<\/strong><\/p>\r\n

101 Babuhofstrasse<\/p>\r\n

Hamburg<\/p>\r\n

Cable: INTERM<\/p>\r\n

Messrs: Artexport<\/p>\r\n

33 Ngo Quyen St<\/p>\r\n

Hanoi-Vietnam 20th<\/sup> July, 20...<\/p>\r\n

Dear Sirs,<\/em><\/p>\r\n

Order No 1001\/2<\/strong><\/p>\r\n

We thank you for your offer No 303\/P2 dated 10th<\/sup> July and have pleasure in placing an order on the following terms and conditions:<\/p>\r\n

1. Commodity: fancy rush mats<\/p>\r\n

2. Quality and specification: as per attached specification and designs<\/p>\r\n

3. Quantity: 5,000 (five thousand) pieces<\/p>\r\n

4. Price, unit, CFR Hamburg including packing<\/p>\r\n

: US$ 0,45<\/p>\r\n

Total: US$ 1,250<\/p>\r\n

5. Packing: to be wrapped in strong rush matting, steel hoped, 20 pieces in one bale, and marked 1001\/2\/19 INTERM<\/p>\r\n

6. Delivery:3,000 pcs in Sept, 19...<\/p>\r\n

2,000 pcs in Oct, 19...<\/p>\r\n

7. Terms of payment: by irrevocable letter of credit to be established in favour of the seller to the account of Ngan hang Ngoai thuong Viet Nam and confirmed by London Commercial Bank, 15days prior to the first shipment, which mentions Partial shipment is allowed.<\/p>\r\n

The goods are required to be isured under maine All Risks terms from Warehouse Viet Nam to Warehouse Hamburg. The insurance is to be effected with a first class Vietnamese or foreign insurance company.<\/p>\r\n

Please confirm your acceptance of this order and such acceptance should arrive not later than 14 days after the date of this order.<\/p>\r\n

Yours faithfully,<\/p>\r\n

For International Import Co.<\/p>\r\n

(Signed)<\/p>\r\n

M. Belter<\/p>\r\n

Manager, Purchase Department<\/p>\r\n<\/td>\r\n<\/tr>\r\n

<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n

Example 2. <\/strong>Order based on the result of previous talks between.Representatives of the Seller and the Buyer<\/p>\r\n\r\n\r\n\r\n\r\n\r\n
\r\n

Order No TD44\/50\/12T<\/p>\r\n

30th<\/sup> November, 20...<\/p>\r\n

The Buyer: Machinoimport HanoiAddress: 8 Trang Thi St., Hanoi, SRV<\/p>\r\n

The Seller: Robinson and Co,. Ltd. Address: 48, Oxford St., London WI. England.<\/p>\r\n

.<\/p>\r\n

1. OBJECT OF ORDER: the Seller sells and the Buyer buys the goods listed in the specification attached hereto, at the prices and in the quantity indicated therein. The said specification forms an integral part of this order.<\/p>\r\n

2. PRICE AND TOTAL AMOUNT: prices are understood to be CIF Haiphong including packing. The total amount of this order is \u00a3...<\/p>\r\n

3. DATE OF DELIVERY: the goods are to be delivered in three parcels at the rate of one consignment each month. The first parcel is to be shipped in May, 20...<\/p>\r\n

4. PACKING: in export packing in conformity with the accepted standards.<\/p>\r\n

5. MARKING: each case to be marked in weather proof paint as follows:<\/p>\r\n

Order No TD44\/50\/12T<\/p>\r\n

Name of Shipper: Robinson and Co. Ltd.<\/p>\r\n

Name of Consignee: Machinoimport Hanoi<\/p>\r\n

Case No 1\/and up<\/p>\r\n

Net weight:<\/p>\r\n

Gross weight:<\/p>\r\n

Measurement: ..... cm x .....cm x .....cm<\/p>\r\n

6. TECHNICAL DOCUMENTS: two sets of drawings and instructions for assembly, operation and maintenance are to be shipped with the goods; one set is to be airmailed to the buyer not later than 30th<\/sup> April, 20...<\/p>\r\n

7. TERM OF PAYMENT: Payment is to be effected in U.S dollars by an irrevocable and divisible Letter of Credit to be valid for 90 days; the L\/C is to be opened by the Buyer in favour of the Seller for the total amount of the order with a London Bank within 15 days after the Buyer receives notification of readiness and notification that the necessary export license has been obtained.<\/p>\r\n

Documents required for payment:<\/p>\r\n

a. Commercial invoices (3)<\/p>\r\n

b. Original Bill of Lading (1)<\/p>\r\n

c. Packing sheets (3)<\/p>\r\n

d. Test and Inspection certificate (1)<\/p>\r\n

e. Copy of Export license (1)<\/p>\r\n

f. Insurance Policy (1)<\/p>\r\n

8. GURANTEE: 24 months after despatch. Should the machines prove to be defective during the guarantee period, the Seller undertakes to replace or repair any defective part free of charge; the guarantee does not apply to damage caused by improper storage or careless maintenance.<\/p>\r\n

Other terms are as agreed upon in the record of our talks on 15th<\/sup> Oct. and 20th<\/sup> Oct. 20... attached hereto.<\/p>\r\n

For and on behalf of the Buyer<\/p>\r\n

(Signed)<\/p>\r\n

Nguyen Quang<\/p>\r\n

Vice Director<\/p>\r\n

Machinoimport Hanoi<\/p>\r\n<\/td>\r\n<\/tr>\r\n

<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n

Example 3. Letter Confirming Order by cable<\/strong><\/p>\r\n

Dear Sirs,<\/em><\/p>\r\n

We thank you for your offer of 25<\/em>th<\/em><\/sup> May, 20... for Diesel engine, Model 4238-200PS and confirm our today's E-mail reading as follows: <\/em><\/p>\r\n

\u201cWe agree to <\/em>orderMD<\/em> 4238-200Ps at \u00a315,690 for payment by at sight LC <\/em>forshipment<\/em> in Nov.20...\u201d<\/em><\/p>\r\n

And we should like to make clear the following terms and conditions: <\/em><\/p>\r\n

1. Description: Diesel <\/em>Enginer<\/em>, Model 4238-200PS complete with spare parts as stated in your catalogue No 24\/5\/89 attached to your said offer<\/em><\/p>\r\n

2. Price: \u00a3 15,690, FOB, Kobe, <\/em>Japan<\/em> including packing in seaworthy wooden cases<\/em><\/p>\r\n

3. Shipment: In one lot in November, 20...<\/em><\/p>\r\n

4. Payment: By irrevocable letter of credit at sight to be opened with the Bank for Foreign Trade of Vietnam to the account of <\/em>Misuit<\/em> Bank Tokyo in your <\/em>favour<\/em> 15 days prior to the date of shipment, valid for 90 days, amounting to the whole value of the goods to be shipped<\/em><\/p>\r\n

5. Technical documents: You are required to send us all necessary technical documents concerning operation, assembling or maintenance of the machine<\/p>\r\n

6. Guarantee: Within 6 months after commencement of operation or 12 months after <\/em>despatch<\/em>.<\/em><\/p>\r\n

We are looking forward to your kind confirmation of sales.<\/em><\/p>\r\n

Yours faithfully,<\/em><\/p>\r\n

Example 4a. Order Form with Covering Letter<\/strong><\/p>\r\n

Covering Letter<\/p>\r\n

Dear Sirs,<\/em><\/p>\r\n

Please find enclosed our order No. DR 4316 for men's and boys' sweaters in assorted sizes, <\/em>colours<\/em>, and designs.<\/em><\/p>\r\n

We have decided to accept the 15% trade discount you offered and terms of payment viz. documents against payment, but would like these terms reviewed in the near future.<\/em><\/p>\r\n

Would you please send the shipping documents and your sight draft to <\/em>Northminster<\/em> Bank (City Branch), Deal Street, <\/em>Birmingham<\/em> B3 ISQ.<\/em><\/p>\r\n

If you do not have any of the listed items in stock, please do not send substitutes in their place.<\/em><\/p>\r\n

We would appreciate delivery within the next six weeks, and look forward to your acknowledgement.<\/em><\/p>\r\n

Yours sincerely,<\/em><\/p>\r\n

b. Order Form<\/p>\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n
\r\n

ORDER<\/strong> No DR 4316<\/p>\r\n

Dhannt<\/strong> & Sons Co., Ltd.<\/strong><\/p>\r\n

(Head Office), Nesson House, Newell Street, Birmingham B3 3EL<\/p>\r\n

Telephone: 021366571 Fax: 021 2368592 Telex: 341641<\/p>\r\n

Satex S.p.A<\/p>\r\n

Via di Pietra Papa<\/p>\r\n

00146 Roma<\/p>\r\n

ITALY Authorized ....................<\/p>\r\n

<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

Quantity<\/p>\r\n<\/td>\r\n

\r\n

Item description<\/p>\r\n<\/td>\r\n

\r\n

Cat.
No.<\/p>\r\n<\/td>\r\n

\r\n

Price CIF
London<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

50<\/p>\r\n

30<\/p>\r\n

30<\/p>\r\n

40<\/p>\r\n<\/td>\r\n

\r\n

V Neck : 30 Red\/20 Blue<\/p>\r\n

Roll Neck: 15 Black\/15 Blue<\/p>\r\n

Crew Neck: 15 Green\/15 Beige<\/p>\r\n

Crew Neck: pattern<\/p>\r\n

Note: Subject to 5% quantity discount<\/p>\r\n<\/td>\r\n

\r\n

R432<\/p>\r\n

N154<\/p>\r\n

N154<\/p>\r\n

R541<\/p>\r\n<\/td>\r\n

\r\n

\u00a313.80 each<\/p>\r\n

\u00a3 9.40 \"<\/p>\r\n

\u00a3 16.00 \"<\/p>\r\n

\u00a3 12.60 \"<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

Comments: 15% Trade Disc Pymt D\/P Del. 6 weeks<\/p>\r\n

Date: 9 March, 20...<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

<\/p>\r\n<\/td>\r\n<\/tr>\r\n

<\/td>\r\n<\/td>\r\n<\/td>\r\n<\/td>\r\n<\/td>\r\n<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n

Example 4b. Order form with covering letter<\/strong><\/p>\r\n

Covering Letter<\/p>\r\n

Dear Sirs,<\/em><\/p>\r\n

Your Reference LB\/AHB<\/strong><\/p>\r\n

We thank you for your offer of 5<\/em>th<\/em><\/sup> July and enclose our order No 0345 for 4 of the items.<\/em><\/p>\r\n

All these items are urgently required by our customers. We therefore hope you will arrange to have them shipped immediately.<\/p>\r\n

In the meantime we are looking forward to your early confirmation by cable.<\/em><\/p>\r\n

Yours faithfully,<\/em><\/p>\r\n

b. Order form<\/p>\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n
\r\n

ORDER<\/strong> FORM<\/strong><\/p>\r\n

Nylon Fabrics Ltd.<\/strong><\/p>\r\n

18 Brezennode Street<\/p>\r\n

Manchester, 2, England<\/p>\r\n

17th<\/sup> July 20....<\/p>\r\n

Order No 0345<\/p>\r\n

Artexport<\/p>\r\n

31 Ngo Quyen St., Hanoi<\/p>\r\n

SRVN.<\/p>\r\n

Pleasure supply:<\/p>\r\n

<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

Quantity<\/p>\r\n<\/td>\r\n

\r\n

Item<\/p>\r\n<\/td>\r\n

\r\n

Catalogue No.<\/p>\r\n<\/td>\r\n

\r\n

Price<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

2,500<\/p>\r\n

2,500<\/p>\r\n

5,000<\/p>\r\n

5,000<\/p>\r\n<\/td>\r\n

\r\n

Bed sheets, blue<\/p>\r\n

Bed do sheets, primrose<\/p>\r\n

Pillow cases, blue<\/p>\r\n

Pillow cases, primrose<\/p>\r\n<\/td>\r\n

\r\n

75<\/p>\r\n

82<\/p>\r\n

117<\/p>\r\n

121<\/p>\r\n<\/td>\r\n

\r\n

\u00a31,25 each<\/p>\r\n

\u00a31,50 \"<\/p>\r\n

\u00a3 0,60 \"<\/p>\r\n

\u00a3 6,60 \"<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

Total price: \u00a3 .........................<\/p>\r\n

1. The prices are understood to be CIF Manchester including packing<\/p>\r\n

2. Payment: by L\/C as usual<\/p>\r\n

3. Shipment: Immediate delivery<\/p>\r\n

4. Packing: In customary export cases.<\/p>\r\n

For Nylon Fabrics Ltd.<\/p>\r\n

(Signed)<\/p>\r\n

W. James<\/p>\r\n

Secretary<\/p>\r\n

<\/p>\r\n<\/td>\r\n<\/tr>\r\n

<\/td>\r\n<\/td>\r\n<\/td>\r\n<\/td>\r\n<\/td>\r\n<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n

Example 5. Order with Special Conditions attached<\/strong><\/p>\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n
\r\n

Dear Sirs,<\/em><\/p>\r\n

We thank you for your letter of 22<\/em>nd<\/em><\/sup> April, enclosing a booklet with details of your range of wrist watches<\/em><\/p>\r\n

We are very interested in the different types of watches you offer and have decided to place a trial order on the following terms and conditions:<\/p>\r\n

<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

Iterm No<\/p>\r\n<\/td>\r\n

\r\n

Article<\/p>\r\n<\/td>\r\n

\r\n

Quantity<\/p>\r\n<\/td>\r\n

\r\n

Unit price<\/p>\r\n<\/td>\r\n

\r\n

Total price<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

40<\/p>\r\n

47<\/p>\r\n

48<\/p>\r\n<\/td>\r\n

\r\n

Popular<\/p>\r\n

Regent<\/p>\r\n

Aristroc<\/p>\r\n<\/td>\r\n

\r\n

1,500<\/p>\r\n

1,200<\/p>\r\n

1,500<\/p>\r\n<\/td>\r\n

\r\n

\u00a3 90 per dozen<\/p>\r\n

\u00a3 150 per dozen<\/p>\r\n

\u00a3 240 per dozen<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

Total value \u00a3 .....................<\/p>\r\n

1. The prices are CIF Singapore including packing<\/p>\r\n

2. Packing: in seaworthy export cases<\/p>\r\n

3. Payment: by irrevocable L\/C<\/p>\r\n

4. Delivery: In or before October, 20....<\/p>\r\n

We place this order on the clear understanding that the consignment will be despatched in time to reach us on or before 31st<\/sup> October, 20... and reserve the right to cancel it and refuse delivery after this date.<\/p>\r\n

We look forward to having your confirmation soon.<\/p>\r\n

Yours faithfully,<\/p>\r\n<\/td>\r\n<\/tr>\r\n

<\/td>\r\n<\/td>\r\n<\/td>\r\n<\/td>\r\n<\/td>\r\n<\/td>\r\n<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n

2. Acknowledging the Order<\/p>\r\n

2.1.<\/strong> Orders from regular Buyers are in practice acknowledged by a printed form of sales or selling confirmation, such confirmation should include:<\/p>\r\n

- Buyer's name and address<\/p>\r\n

- Seller's name and address<\/p>\r\n

- Commodity<\/p>\r\n

- Quantity<\/p>\r\n

- Unit price<\/p>\r\n

- Total value<\/p>\r\n

- Packing and marking<\/p>\r\n

- Delivery<\/p>\r\n

- Payment<\/p>\r\n

- The date of the confirmation<\/p>\r\n

- Buyer and Seller's signatures.<\/p>\r\n

Or sometimes a rubber seal containing such words as \u201cAccepted\u201d<\/em><\/strong> can be used and printed on one of the copies of the order instead of the seller having to write a confirmation.<\/p>\r\n

Example 1. <\/strong>Printed form of Sales Confirmation from <\/strong>Machinoimport<\/strong> Hanoi <\/strong><\/p>\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n
\r\n

The <\/strong>Vietnam<\/strong> National Machinery Export and Import Corporation<\/strong><\/p>\r\n

Head office: 8 Trang Thi Street, Hanoi, SRVN<\/p>\r\n

Telephone & Fax: (84) \u2013 83 53365 - 853705<\/p>\r\n

Your ref: Hanoi, 23rd<\/sup> May 20...<\/p>\r\n

Our ref:<\/p>\r\n

Messrs. St. Anthony's Stores<\/p>\r\n

51 Victorial Road<\/p>\r\n

Bankok - THAILAND<\/p>\r\n

SALES CONFIRMATION<\/strong><\/p>\r\n

1. With reference to .....<\/p>\r\n

We here by confirm our sales as follows:<\/p>\r\n

<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

Iterm<\/p>\r\n<\/td>\r\n

\r\n

Articles<\/p>\r\n<\/td>\r\n

\r\n

Type<\/p>\r\n<\/td>\r\n

\r\n

Quantity<\/p>\r\n<\/td>\r\n

\r\n

Price<\/p>\r\n<\/td>\r\n

\r\n

Total<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

1<\/p>\r\n<\/td>\r\n

\r\n

Diesel Engine<\/p>\r\n<\/td>\r\n

\r\n

MD 4238-200PS<\/p>\r\n<\/td>\r\n

\r\n

1<\/p>\r\n<\/td>\r\n

\r\n

\u00a3 15,690<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

In words: ............................................................ Total value \u00a3 15,690<\/p>\r\n

2. The price is taken as FOB Hai Phong packing included.<\/p>\r\n

3. Packing: customary export packing for sea freight<\/p>\r\n

4. Insurance: From .... to .... shall be arranged and paid for by....<\/p>\r\n

5. Delivery date: In November, 20....<\/p>\r\n

6. Payment: by irrevocable L\/C at sight opened to our a\/c in Vietcombank, Hanoi<\/p>\r\n

For Machinoimport Hanoi<\/p>\r\n

(Signed)<\/p>\r\n

Nguyen Quang<\/p>\r\n

Director<\/p>\r\n<\/td>\r\n<\/tr>\r\n

<\/td>\r\n<\/td>\r\n<\/td>\r\n<\/td>\r\n<\/td>\r\n<\/td>\r\n<\/td>\r\n<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n

But a short letter stating when delivery may be expected is better and helps to create good will as it is the case with the following example.<\/p>\r\n

Example 2. Short Letter of Confirmation<\/strong><\/p>\r\n

Dear Mr. Crane,<\/em><\/p>\r\n

Thank you for your order (No. DR 4316) which we are now making up. We have all the items in stock and will be advising you in the near future.<\/em><\/p>\r\n

Yours sincerely,<\/em><\/p>\r\n

Example 3. Sales Confirmation in printed form from <\/strong>Barotex<\/strong> Hanoi<\/strong><\/p>\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n
\r\n

The <\/strong>Vietnam<\/strong> Bamboo and Rattan Wares <\/strong><\/p>\r\n

Import & Export Company<\/strong><\/p>\r\n

6E Thai Thinh Street - Hanoi - SRVN<\/p>\r\n

Phone & Fax: 84 85636975<\/p>\r\n

Hanoi, May 25th<\/sup>, 20....<\/p>\r\n

Buyer: I. Westphal<\/p>\r\n

Tingvez 630,<\/p>\r\n

23000 Copenhangen<\/p>\r\n

Denmark<\/p>\r\n

Sales confirmation No ID 4450<\/strong><\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

Ref<\/p>\r\n<\/td>\r\n

\r\n

Description<\/p>\r\n<\/td>\r\n

\r\n

Unit<\/p>\r\n<\/td>\r\n

\r\n

Quantity<\/p>\r\n<\/td>\r\n

\r\n

Unit price<\/p>\r\n<\/td>\r\n

\r\n

Total Price<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

Ours<\/p>\r\n<\/td>\r\n

\r\n

Yours<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

042<\/p>\r\n<\/td>\r\n

\r\n

A2<\/p>\r\n<\/td>\r\n

\r\n

B152 Rattan Wares<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

\u00a33,458<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

Say: Three thousand four hundred and fifty eight pounds only.<\/p>\r\n

1. The above price is to be understood to be CIF Copenhagen in accordance with Incoterms 2000 packing included.<\/p>\r\n

2. Packing: In corrugated cardboard cases or wooden cases.<\/p>\r\n

3. Insurance: to be borne by the Seller.<\/p>\r\n

4. Delivery: As soon as possible but not later than 15th<\/sup> Oct. 20...<\/p>\r\n

5. Payment: by irrevocable and confirmed L\/C.<\/p>\r\n

For the Buyer For the Seller<\/p>\r\n

<\/p>\r\n<\/td>\r\n<\/tr>\r\n

<\/td>\r\n<\/td>\r\n<\/td>\r\n<\/td>\r\n<\/td>\r\n<\/td>\r\n<\/td>\r\n<\/td>\r\n<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n

Example 4. Sales confirmation by letter<\/strong><\/p>\r\n

Dear Sirs,<\/em><\/p>\r\n

We thank you very much for your order No 0345 dated 17<\/em>th<\/em><\/sup> July, 20..... and are very pleased to confirm our sales on the following terms and conditions:<\/em><\/p>\r\n

1. Commodity: bed sheets, blue <\/em><\/p>\r\n

2. Quality and specification: as per catalogue No 75<\/em><\/p>\r\n

3. Quantity: 2,500 p cs<\/em><\/p>\r\n

4. Price, unit, CIF Manchester, including packing:<\/em><\/p>\r\n

\u00a3 1.25 each,<\/em><\/p>\r\n

Total value <\/em>\u00a3 3,125<\/em><\/p>\r\n

5. Payment: by irrevocable L\/C as usual<\/em><\/p>\r\n

6. Packing: in customary export cases<\/em><\/p>\r\n

7. Shipment: immediate delivery.<\/em><\/p>\r\n

We hope when the goods reach you they will give you full satisfaction in all aspects as our best attention has been paid to handing your order in general and to its delivery in particular.<\/em><\/p>\r\n

Meanwhile we are looking forward to having your repeat orders.<\/em><\/p>\r\n

Yours faithfully,<\/em><\/p>\r\n

2.2. <\/strong>Orders from new customer should certainly be acknowledged by letter, better known in business circle as sales confirmation or selling confirmation. The letter should:<\/p>\r\n

1. Express the pleasure of receiving the order<\/p>\r\n

2. Add favourable comments on the goods ordered<\/p>\r\n

3. Include an assurance of prompt and careful attention<\/p>\r\n

4. Draw attention to other products likely to be of interest<\/p>\r\n

5. Hope for further orders.<\/p>\r\n

Example<\/p>\r\n

Dear Sirs,<\/em><\/p>\r\n

We are very pleased to receive your order No 235\/p6 of 23<\/em>rd<\/em><\/sup> May, 20... for Diesel engine, Model 4238\/200PS and welcome you as one of our customers. We would like to confirm the supply of the said machine on the terms and conditions as stated in your order and are arranging for <\/em>despatch<\/em> in November 20....<\/em><\/p>\r\n

When the goods reach you, we feel confident you will be completely satisfied with them - at the prices offered they represent exceptional value.<\/em><\/p>\r\n

As you may not be aware of the range of goods we deal in, we are enclosing a copy our catalogue and hope that our handling of your first order with us will lead to further business between us and mark the beginning of a happy working relationship.<\/em><\/p>\r\n

Yours faithfully,<\/em><\/p>\r\n

2.3.<\/strong> When the goods ordered cannot be delivered immediately,<\/p>\r\n

1. apologize for the delay<\/p>\r\n

2. explain the reason<\/p>\r\n

3. hope the customers are not being inconvenienced unduly<\/p>\r\n

4. state when the delivery may be expected, if this is possible.<\/p>\r\n

Example 1. Delayed shipment <\/strong><\/p>\r\n

Dear <\/em>Mr<\/em> Majid,<\/em><\/p>\r\n

I am writing to you concerning your order, No. CU 1154\/d which you placed four <\/em>weeds<\/em> ago. At that time we had expected to be able to complete the order well within the delivery date we gave you which was 18 June, but since then we have heard that our main supplier of chrome has gone bankrupt.<\/em><\/p>\r\n

This means that we have to find another supplier who could fulfil all the outstanding contracts we have to complete. As you will appreciate this will take some time, but we are confident that we should be able to arrange to get our materials and deliver consignments to you by the middle of next month.<\/em><\/p>\r\n

The units themselves have been assembled and simply now need completing; We regret this unfortunate situation over which we had no control and apologize for the inconvenience; If you wish to cancel the order it would be quite understandable, but we stress and appreciate it if you could bear with us till then.<\/em><\/p>\r\n

Please let us know your decision as soon as possible. Thank you for your consideration.<\/em><\/p>\r\n

Yours sincerely,<\/p>\r\n

Example 2. <\/strong><\/p>\r\n

Dear Sirs,<\/em><\/p>\r\n

We thank you for your order No 0345 dated 17<\/em>th<\/em><\/sup> July, 20..... but regret very much that we are unable to execute your order immediately owing to heavy home demand.<\/em><\/p>\r\n

However, we can assure you that the shipment will be ready for <\/em>despatch<\/em> in the second half of the 4<\/em>th<\/em><\/sup> quarter, 20....<\/em><\/p>\r\n

We trust that the delay will not cause you any serious inconvenience and hope that you will continue to do business with us.<\/em><\/p>\r\n

Yours faithfully,<\/em><\/p>\r\n

Example 3. <\/strong><\/p>\r\n

Dear Sirs,<\/p>\r\n

We were very glad to receive your order No 0234 dated 17<\/em>th<\/em><\/sup> July, 20... but much regret that, because of exceptional demand form home for the items ordered, we are, therefore, at present out of the makes your require.<\/em><\/p>\r\n

The manufacturers have promised us a further supply by the end of the last quarter, 20... and if <\/em>your<\/em> could wait until then we would deliver promptly the quantity you need.<\/em><\/p>\r\n

We are indeed sorry not to be able to meet your present order immediately and hope that in the circumstance you will bear with us.<\/em><\/p>\r\n

Yours faithfully,<\/em><\/p>\r\n

3. Declining the Order<\/p>\r\n

There are sometimes when the Seller does not accept the Buyer's order as for example:<\/p>\r\n

1. Where he is not satisfied with the Buyer's terms and conditions<\/p>\r\n

2. Where the Buyer's Credit is suspect<\/p>\r\n

3. Where the goods are not available<\/p>\r\n

Letters rejecting orders must be written with the utmost care and with an eye to good will and further business. When writing such letters:<\/p>\r\n

1. regret your inability to meet Buyer's need<\/p>\r\n

2. propose an alternative product, if one is available<\/p>\r\n

3. hope for the opportunity to be of service to them another time.<\/p>\r\n

Example 1. <\/strong><\/p>\r\n

Dear Mr van Gellen,<\/p>\r\n

Thank you for your order No. HU 1449, which we received today; Unfortunately, we do not feel that we can offer the trade discounts which you have asked for, viz, 35 per cent as we only allow a 25 per cent trade discount to all our customers regardless of the quantity they buyer.<\/em><\/p>\r\n

Our price are extremely competitive and it would not be worthwhile supplying on the allowance you have asked for. Therefore, in this instance, I regret that we have to turn down your order.<\/em><\/p>\r\n

Yours sincerely,<\/em><\/p>\r\n

Example 2. <\/strong><\/p>\r\n

Dear Sirs,<\/em><\/p>\r\n

We have carefully considered your counter proposal of 15<\/em>th<\/em><\/sup> August to our offer of woolens but very much regret that we cannot accept it. <\/em><\/p>\r\n

The prices we quoted in our letter of 1<\/em>st<\/em><\/sup> August leaves us with only the smallest margin; they are in fact lower than those of our competitors for goods of similar quality.<\/em><\/p>\r\n

The wool used in the manufacture of our Eagle range undergoes a special patented process that prevents shrinkage and increases durability; The fact that we are the largest suppliers of woolens to <\/em>may<\/em> countries in Europe is in itself evidence of the good value of our products.<\/em><\/p>\r\n

If, having given further thought to the matter you feel you cannot accept our offer, we hope it will not prevent you from approaching us on some other occasions. We are always happy to hear from you and will carefully consider any proposals likely to lead to business between us.<\/em><\/p>\r\n

Yours faithfully,<\/em><\/p>\r\n

Example 3. <\/strong><\/p>\r\n

Dear Sirs,<\/em><\/p>\r\n

We thank you for your order No 9445 TB dated 15<\/em>th<\/em><\/sup> May for grinding machine Md 42242 but have to disappoint you.<\/em><\/p>\r\n

At present we have no stock of the machine you required and do not expect to have further deliveries for at least another six months. Before then you may have been able to obtain the goods elsewhere, but if not, we will notify immediately when our new stock comes in.<\/em><\/p>\r\n

Yours faithfully,<\/em><\/p>\r\n

4. Seller's Counter - Offer<\/p>\r\n

When a seller receives an order he cannot meet for some reason, he may take one of the following courses:<\/p>\r\n

1. He may send a substitute<\/p>\r\n

2. He may make a counter-offer<\/p>\r\n

3. He may regretfully decline the order.<\/p>\r\n

He may decline the order only if he has no other choice. He may send a substitute only when he can obtain the buyer's consent. But it is better to follow the sound practice of making a counter-offer. But if goods sent as substitutes, they should be sent \"on approval\" and the seller should accept the responsibility for caniage charges both ways.<\/p>\r\n

Example 1. The Seller Offers to Send a Substitute<\/strong><\/p>\r\n

Dear Sirs,<\/em><\/p>\r\n

We thank you for your letter of 25 May, 20... enclosing your order for 8,00 yards of 36 in wide \"<\/em>Aqualine<\/em>\" watered silk.<\/em><\/p>\r\n

We are sorry we can no longer supply this silk. Fashions constantly change and in the recent years the demand for watered silk has fallen to such an extent that we have ceased to produce them. In their place we can offer you our new \"Gossamer\" brand of rayon. This is finely woven, hard wearing, non <\/em>creasable<\/em> material with a most attractive luster; The large number of repeat orders we have received from leading importers abroad is a clear evidence of the widespread popularity of this brand; At the low price of only \u00a3 0,85 a yard this rayon is much cheaper than silk and its appearance is just as attractive.<\/em><\/p>\r\n

We are makers of other cloths in which you may be interested and we are sending you a full range of patterns by parcel post. All these are selling very well in many countries and we can safely recommend them. We can supply all of them from stock and if, as we hope, you decide to place an order, we could make immediate delivery.<\/em><\/p>\r\n

Yours faithfully<\/em>,<\/p>\r\n

Example 2. The Seller Sends a Substitute <\/strong><\/p>\r\n

Dear Sirs,<\/em><\/p>\r\n

We are glad to learn from your letter of 10<\/em>th<\/em><\/sup> April that you have decided to place a large order for a <\/em>umber<\/em> of items included in our quotation; All the items ordered are in stock except 200 dozens of Ladies bicycles painted in strawberry pink. Stock of these has been sold out since we quoted them and the makers inform us that it will be another two months before they can send replacements.<\/em><\/p>\r\n

As it is stated in your order that delivery of all items is a matter of urgency, we have substituted the goods in question in deep orange, identical in design and quality with those ordered; They are rick-looking and most attractive and very popular with our other customers; We hope you will like them, but if not, please return them at our expense; All the items ordered are being sent to you by ship and should reach you some day in the near future.<\/em><\/p>\r\n

We hope you will be pleased with them.<\/em><\/p>\r\n

Yours faithfully,<\/em><\/p>\r\n

5. Advice of Despatch<\/p>\r\n

5.1.<\/strong> When the goods are despatched, the Buyer should be notified, either by advice note<\/em> or by letter stating what has been sent, when it was sent, and the means of transport used. Where the invoice is sent by post, it serves as an advice note and a separate advice is unnecessary.<\/p>\r\n

\u00ad\u00ad\u00ad\u00ad\u00ad<\/p>\r\n

Example 1. Advice of <\/strong>Despatch<\/strong><\/p>\r\n

Dear Sirs,<\/em><\/p>\r\n

Order R1432<\/strong><\/p>\r\n

The above order has now been completed and sent to Liverpool Docks where it is awaiting loading onto the MS Manitoba which sails for <\/em>Dawson<\/em>, <\/em>Canada<\/em> on the 16 July and arrives on 30 July.<\/em><\/p>\r\n

Once we have the necessary documents we will hand them to <\/em>Burnley<\/em> City Bank, your bank's agents here, and they will forward them to the Canadian Union Trust Bank.<\/em><\/p>\r\n

We have taken special care to see that the goods have been packed as per your instructions: the six crates being marked with your name, and numbered 1-6; Each crate measures 6ft x 4ft x 3ft and weighs 50kgs.<\/em><\/p>\r\n

We managed to get all items from stock with the exception of Cat. No. G16 which we only had in red. But we included it in the consignment as it had the Willow pattern you asked for.<\/em><\/p>\r\n

If there is any further information you require, please contact us. Thank you very much for your order, and we look forward to hearing from you again soon.<\/em><\/p>\r\n

Yours faithfully,<\/em><\/p>\r\n

Example 2. Advice of <\/strong>Despatch<\/strong><\/p>\r\n

Dear Mr. Crane,<\/em><\/p>\r\n

We would like to advise you that your order has been shipped on the MS <\/em>Marconissa<\/em> and should reach you within the next ten days.<\/em><\/p>\r\n

Meanwhile our bank has forwarded the relevant documents and sight draft for \u00a31,662,60 to the <\/em>Northminster<\/em> Bank (City Branch) <\/em>Birmingham<\/em>. <\/em><\/p>\r\n

We are sure you will be pleased with the consignment and look forward to your next order.<\/em><\/p>\r\n

Yours sincerely,<\/em><\/p>\r\n

Example 3. An Advice Note<\/strong><\/p>\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n
\r\n

Advice Note<\/strong><\/p>\r\n

Re: Your order <\/strong>N. D163<\/strong>\/9<\/strong><\/p>\r\n

The following consignment has been sent to you by rail today. Please confirm receipt and quote consignment note No. 8817561915<\/em><\/p>\r\n

<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

Quantity<\/p>\r\n<\/td>\r\n

\r\n

Goods (Description)<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

4 doz<\/p>\r\n

68<\/p>\r\n

100<\/p>\r\n

4 doz<\/p>\r\n

6 doz<\/p>\r\n<\/td>\r\n

\r\n

ERC adaptors 13 amp<\/p>\r\n

Dimmer switches 250 watt<\/p>\r\n

1-metre fluorescent fitting with defuser<\/p>\r\n

Jacar 4-mette extension leads 3kWW (3,000 watt)<\/p>\r\n

13 amp point fittings<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

Comments<\/strong>: Paid on Pro Forma inv. B3171Date<\/strong>: 5 September 20...<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

<\/p>\r\n<\/td>\r\n<\/tr>\r\n

<\/td>\r\n<\/td>\r\n<\/td>\r\n<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n

Example 4. Request for forwarding instructions<\/strong><\/p>\r\n

Dear Sirs,<\/em><\/p>\r\n

We are pleased to inform that the 1,200 M\/T of rubber RSSI you ordered on 20<\/em>th<\/em><\/sup> May, 20... are now ready for <\/em>despatch<\/em>.<\/em><\/p>\r\n

When placing your order you stressed the importance of prompt delivery, and we are glad to say by making special efforts, we have been able to improve a fortnight on the delivery date agreed upon.<\/em><\/p>\r\n

We are awaiting your shipping instructions, and immediately we receive them we will send you advice of <\/em>despatch<\/em>.<\/em><\/p>\r\n

Yours faithfully,<\/em><\/p>\r\n

Example 5. Advice of <\/strong>Despatch<\/strong><\/p>\r\n

Dear Sirs,<\/em><\/p>\r\n

We are pleased to inform that the 1.200M\/T of RSSI rubber you ordered on 20<\/em>th<\/em><\/sup> May, 20.... have now been obtained and packed ready for <\/em>despatch<\/em>. Arrangements for the first shipment, <\/em>CIF <\/em>Singapore<\/em> have been made with <\/em>Vietfratch<\/em> Hanoi and as soon as we receive their statement of charges, we will arrange for shipping documents to be sent to you through <\/em>Vietcombank<\/em> Hanoi against your draft for acceptance, as agreed. We appreciate the opportunity to serve you and look forward to further business with you.<\/em><\/p>\r\n

Yours faithfully,<\/em><\/p>\r\n

2.<\/strong> An Advice of Despatch may be purely formal as in Example 1 but the addition of favourable comments on the goods themselves as in Example 2, is always a good policy and well repays the little extra trouble involved.<\/p>\r\n

Example 1. Formal Advice of <\/strong>Despatch<\/strong><\/p>\r\n

Dear Sirs, <\/em><\/p>\r\n

Please note that the 25,00 raincoats you ordered on 15 September, 20... will be <\/em>despatch<\/em> early next week by MS Cargill sailing form the port of <\/em>Da Nang<\/em> on Monday 10<\/em>th<\/em><\/sup> November.<\/em><\/p>\r\n

We enclose our invoice and shall present shipping documents and our draft for acceptance through the Royal Bank of <\/em>Canada<\/em> as agreed. <\/em><\/p>\r\n

We assure you that any further order you may place with us will always carefully attended to.<\/em><\/p>\r\n

Yours faithfully,<\/em><\/p>\r\n

Example 2. Advice of <\/strong>Despatch<\/strong> with <\/strong>Favourable<\/strong> Comments on the Goods<\/strong><\/p>\r\n

Dear Sirs,<\/em><\/p>\r\n

Enclosed we are sending you our invoice for woolen blankets ordered on 5<\/em>th<\/em><\/sup> October, 20... They will be packed in forty special water-proof cases shipped tomorrow and should reach you by the end of this month.<\/em><\/p>\r\n

These blankets have been made from carefully selected materials and you will find that they are excellent in value and that the consignment supports our claim to sell the best blankets of their kind at a very competitive price and hope we may look forward to further orders from you.<\/em><\/p>\r\n

Yours faithfully,<\/em><\/p>\r\n

3.<\/strong> If the goods ordered reach the buyer in good condition and he is well satisfied with them, it is necessary for him to write acknowledging safe delivery. And if the goods ordered arrive in bad condition (as discussed later in the chapter on Complaints and Claims) it is in the Buyer's interest that he lodges a complaint or a claim as the case may be, for example:<\/p>\r\n

Dear Sirs,<\/p>\r\n

Order No 112\/44 TD<\/strong><\/p>\r\n

We are very pleased to say that the woolen blankets which you <\/em>despatched<\/em> on 10<\/em>th<\/em><\/sup> November, 20.... arrived in good condition on 15<\/em>th<\/em><\/sup> December, 20... The care and promptness with which you have attended to our order are very much appreciated.<\/em><\/p>\r\n

Yours faithfully,<\/em><\/p>\r\n

\u00a0<\/strong><\/p>\r\n

ENGLISH - VIETNAMESE PHRASES<\/p>\r\n\r\n

\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n
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1. Placing orders<\/strong><\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

1. <\/strong>\u0110\u1eb7t<\/strong> h\u00e0ng<\/strong><\/p>\r\n<\/td>\r\n<\/tr>\r\n

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a. Opening<\/em><\/p>\r\n<\/td>\r\n

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<\/p>\r\n<\/td>\r\n

\r\n

a. <\/em>M\u1edf<\/em> \u0111\u1ea7u<\/em><\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

1. We have received with thanks you letter of...<\/p>\r\n<\/td>\r\n

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<\/p>\r\n<\/td>\r\n

\r\n

1. Ch\u00fang t\u00f4i \u0111\u00e3 nh\u1eadn \u0111\u01b0\u1ee3c v\u00e0 xin c\u00e1m \u01a1n th\u01b0 c\u1ee7a c\u00e1c ng\u00e0i \u0111\u1ec1 ng\u00e0y....<\/p>\r\n<\/td>\r\n<\/tr>\r\n

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2. We thank you very much for your offer of...<\/p>\r\n<\/td>\r\n

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<\/p>\r\n<\/td>\r\n

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2. Ch\u00fang t\u00f4i r\u1ea5t c\u00e1m \u01a1n ch\u00e0o h\u00e0ng c\u1ee7a c\u00e1c ng\u00e0i \u0111\u1ec1 ng\u00e0y ....<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

3. We are much obliged for your quotation of...<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

3. Ch\u00fang t\u00f4i r\u1ea5t c\u00e1m \u01a1n b\u00e1o gi\u00e1 c\u1ee7a c\u00e1c ng\u00e0i \u0111\u1ec1 ng\u00e0y...<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

.... (1) or (2) or (3) and should be glad if you would accept our order for the following goods:<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

.... (1) ho\u1eb7c (2) ho\u1eb7c (3) v\u00e0 s\u1ebd r\u1ea5t vui m\u1eebng c\u00e1c ng\u00e0i ch\u1ea5p nh\u1eadn \u0111\u01a1n h\u00e0ng c\u1ee7a ch\u00fang t\u00f4i mua nh\u1eefng h\u00e0ng h\u00f3a sau \u0111\u00e2y:<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

4. The prices quoted in your letter of... are acceptable to us, and we are very pleased to place the following order for...<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

4. Ch\u00fang t\u00f4i c\u00f3 th\u1ec3 ch\u1ea5p nh\u1eadn \u0111\u01b0\u1ee3c gi\u00e1 \u0111\u00e3 b\u00e1o trong th\u01b0 c\u1ee7a c\u00e1c ng\u00e0i \u0111\u1ec1 ng\u00e0y ... v\u00e0 ch\u00fang t\u00f4i vui m\u1eebng \u0111\u1eb7t \u0111\u01a1n h\u00e0ng sau \u0111\u00e2y mua....<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

5. We thank you for your offer of 5th<\/sup> July for diesel engines and confirm our today's cable reading in full as follows:<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

5. Ch\u00fang t\u00f4i xin c\u00e1m \u01a1n ch\u00e0o h\u00e0ng c\u1ee7a c\u00e1c ng\u00e0i \u0111\u1ec1 ng\u00e0y 5 th\u00e1ng 7 ch\u00e0o b\u00e1n \u0111\u1ed9ng c\u01a1 \u0111i-e-zen v\u00e0 xin x\u00e1c nh\u1eadn \u0111i\u1ec7n c\u1ee7a ch\u00fang t\u00f4i to\u00e0n v\u0103n nh\u01b0 sau:<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

b. Ending<\/em><\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

b. <\/em>Ph\u1ea7n<\/em> k\u1ebft<\/em><\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

1. We shall be grateful for prompt delivery as the goods are urgently needed.<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

1. Ch\u00fang t\u00f4i xin c\u00e1m \u01a1n vi\u1ec7c c\u00e1c ng\u00e0i s\u1ebd nhanh ch\u00f3ng giao h\u00e0ng v\u00ec h\u00e0ng r\u1ea5t c\u1ea7n.<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

2. Please acknowledge this order and confirm that you will be able to deliver by....<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

2. \u0110\u1ec1 ngh\u1ecb c\u00e1c ng\u00e0i x\u00e1c nh\u1eadn \u0111\u01a1n h\u00e0ng n\u00e0y v\u00e0 x\u00e1c nh\u1eadn r\u1eb1ng c\u00e1c ng\u00e0i c\u00f3 th\u1ec3 giao h\u00e0ng v\u00e0o...<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

3. We hope to receive (look forward to receiving) your advice of despatch by return of post.<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

3. Ch\u00fang t\u00f4i hy v\u1ecdng (mong) nh\u1eadn \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o giao h\u00e0ng c\u1ee7a c\u00e1c ng\u00e0i v\u00e0o chuy\u1ebfn th\u01b0 sau.<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

4. Please confirm your acceptance of this order; such acceptance should arrive not later than 14 days after the date of the order.<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

4. \u0110\u1ec1 ngh\u1ecb c\u00e1c ng\u00e0i x\u00e1c nh\u1eadn ch\u1ea5p nh\u1eadn \u0111\u01a1n \u0111\u1eb7t h\u00e0ng n\u00e0y. S\u1ef1 ch\u1ea5p nh\u1eadn n\u00e0y ph\u1ea3i \u0111\u1ebfn v\u1edbi ch\u00fang t\u00f4i kh\u00f4ng qu\u00e1 14 ng\u00e0y k\u1ec3 t\u1eeb ng\u00e0y ghi tr\u00ean \u0111\u01a1n \u0111\u1eb7t h\u00e0ng.<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

5. We trust that you will do your best to execute the order.<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

5. Ch\u00fang t\u00f4i hy v\u1ecdng r\u1eb1ng c\u00e1c ng\u00e0i s\u1ebd c\u1ed1 g\u1eafng h\u1ebft s\u1ee9c \u0111\u1ec3 th\u1ef1c hi\u1ec7n \u0111\u01a1n h\u00e0ng n\u00e0y.<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

2. Acknowledge Order <\/strong><\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

2. <\/strong>X\u00e1c<\/strong> nh\u1eadn<\/strong> \u0111\u01a1n<\/strong> h\u00e0ng<\/strong><\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

a. Opening<\/em><\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

a. <\/em>M\u1edf<\/em> \u0111\u1ea7u<\/em><\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

1. We thank you for your order May 6 for Vietnamese black tea HT80.<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

1. Ch\u00fang t\u00f4i xin c\u00e1m \u01a1n \u0111\u01a1n \u0111\u1eb7t h\u00e0ng c\u1ee7a c\u00e1c ng\u00e0i \u0111\u1ec1 ng\u00e0y 6\/5 \u0111\u1eb7t mua ch\u00e8 \u0111en ti\u00eau chu\u1ea9n HT80.<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

2. We acknowledge with thanks your order dated .... for....<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

2. Ch\u00fang t\u00f4i c\u00e1m \u01a1n v\u00e0 x\u00e1c nh\u1eadn \u0111\u01a1n \u0111\u1eb7t h\u00e0ng mua c\u1ee7a c\u00e1c ng\u00e0i \u0111\u1ec1 ng\u00e0y.... \u0111\u1eb7t mua...<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

.... (1) or (2) and will despatch to the goods by....<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

.... (1) ho\u1eb7c (2) v\u00e0 s\u1ebd giao h\u00e0ng v\u00e0o...<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

3. We are pleased to inform you that the goods included in your order of.... have been shipped to you today by M\/S...<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

3. Ch\u00fang t\u00f4i vui m\u1eebng b\u00e1o tin cho c\u00e1c ng\u00e0i bi\u1ebft r\u1eb1ng h\u00e0ng thu\u1ed9c \u0111\u01a1n \u0111\u1eb7t h\u00e0ng c\u1ee7a c\u00e1c ng\u00e0i \u0111\u1ec1 ng\u00e0y .... \u0111\u00e3 \u0111\u01b0\u1ee3c x\u1ebfp xu\u1ed1ng t\u00e0u... cho c\u00e1c ng\u00e0i h\u00f4m nay...<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

4. We are very sorry to tell you that we cannot supply the goods ordered on.... because....<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

4. Ch\u00fang t\u00f4i r\u1ea5t ti\u1ebfc b\u00e1o cho c\u00e1c ng\u00e0i bi\u1ebft r\u1eb1ng ch\u00fang t\u00f4i kh\u00f4ng th\u1ec3 cung c\u1ea5p h\u00e0ng cho c\u00e1c ng\u00e0i \u0111\u1eb7t ng\u00e0y.... b\u1edfi v\u00ec....<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

5. We thank you for your order of .... but regret very much that we are unable to execute your order immediately owing to heavy demand.<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

5. Ch\u00fang t\u00f4i xin c\u00e1m \u01a1n \u0111\u1eb7t h\u00e0ng c\u1ee7a c\u00e1c ng\u00e0i \u0111\u1ec1 ng\u00e0y .... nh\u01b0ng r\u1ea5t ri\u1ebfc r\u1eb1ng ch\u00fang t\u00f4i kh\u00f4ng th\u1ec3 th\u1ef1c hi\u1ec7n \u0111\u01a1n \u0111\u1eb7t h\u00e0ng c\u1ee7a c\u00e1c ng\u00e0i ngay v\u00ec nhu c\u1ea7u m\u1eb7t h\u00e0ng n\u00e0y l\u1edbn.<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

b. Ending<\/em><\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

b. <\/em>Ph\u1ea7n<\/em> k\u1ebft<\/em><\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

1. We hope that our handling of your first order will lead to further business between us and mark the beginning of a happy working relationship.<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

1. Ch\u00fang t\u00f4i hi v\u1ecdng r\u1eb1ng vi\u1ec7c th\u1ef1c hi\u1ec7n \u0111\u01a1n \u0111\u1eb7t h\u00e0ng \u0111\u1ea7u ti\u00ean c\u1ee7a c\u00e1c ng\u00e0i s\u1ebd d\u1eabn \u0111\u1ebfn vi\u1ec7c bu\u00f4n b\u00e1n nhi\u1ec1u h\u01a1n n\u1eefa gi\u1eefa ch\u00fang ta v\u00e0 \u0111\u00e1nh d\u1ea5u b\u01b0\u1edbc m\u1edf \u0111\u1ea7u quan h\u1ec7 bu\u00f4n b\u00e1n h\u1eefu h\u1ea3o.<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

2. We hope that the goods will reach you safely and in good time and that you will be pleased with them.<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

2. Ch\u00fang t\u00f4i hi v\u1ecdng r\u1eb1ng h\u00e0ng s\u1ebd \u0111\u1ebfn v\u1edbi c\u00e1c ng\u00e0i an to\u00e0n v\u00e0 k\u1ecbp th\u1eddi v\u00e0 ch\u00fang t\u00f4i hi v\u1ecdng r\u1eb1ng c\u00e1c ng\u00e0i s\u1ebd v\u1eeba l\u00f2ng v\u1edbi ch\u00fang.<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

3. We feel sure that you will find these goods satisfactory in every way and that they will perfectly suit your needs.<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

3. Ch\u00fang t\u00f4i ch\u1eafc ch\u1eafn r\u1eb1ng c\u00e1c ng\u00e0i s\u1ebd th\u1ea5y h\u00e0ng h\u00f3a th\u1ecfa \u0111\u00e1ng v\u1ec1 m\u1ecdi m\u1eb7t v\u00e0 ch\u00fang ho\u00e0n to\u00e0n \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a c\u00e1c ng\u00e0i.<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

4. We have been very happy to serve you and look forward to receiving your further orders.<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

4. Ch\u00fang t\u00f4i \u0111\u00e3 r\u1ea5t vui m\u1eebng \u0111\u01b0\u1ee3c ph\u1ee5c v\u1ee5 c\u00e1c ng\u00e0i v\u00e0 mong nh\u1eadn \u0111\u01b0\u1ee3c c\u00e1c \u0111\u01a1n \u0111\u1eb7t h\u00e0ng kh\u00e1c n\u1eefa c\u1ee7a c\u00e1c ng\u00e0i.<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

5. We trust that the delay will not cause you any serious inconvenience and hope that you will continue to do business with us.<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

5. Ch\u00fang t\u00f4i tin r\u1eb1ng vi\u1ec7c ch\u1eadm tr\u1ec5 kh\u00f4ng g\u00e2y cho c\u00e1c ng\u00e0i s\u1ef1 b\u1ea5t ti\u1ec7n nghi\u00eam tr\u1ecdng n\u00e0o c\u1ea3 v\u00e0 hy v\u1ecdng r\u1eb1ng c\u00e1c ng\u00e0i s\u1ebd ti\u1ebfp t\u1ee5c bu\u00f4n b\u00e1n v\u1edbi ch\u00fang t\u00f4i.<\/p>\r\n<\/td>\r\n<\/tr>\r\n

<\/td>\r\n<\/td>\r\n<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<\/div>\r\n


<\/strong>EXERCISES<\/strong><\/p>\r\n

1. Answer the following questions<\/em><\/strong><\/p>\r\n

1. What it the essential quality of an order letter?<\/p>\r\n

2. What must be borne in mind when ordering by letter?<\/p>\r\n

3. What are the advantages of an order form?<\/p>\r\n

4. Why should orders placed by cable or telex be confirmed?<\/p>\r\n

5. What are the buyer's obligations in an order?<\/p>\r\n

6. What are the Seller's obligations in an order?<\/p>\r\n

7. What are the most most important items in an order?<\/p>\r\n

8. What should be written in the opening? and in the ending?<\/p>\r\n

9. What comment should one make on the goods ordered?<\/p>\r\n

10. What are the essential points in a sales confirmation?<\/p>\r\n

11. What should be included in a sales confirmation of orders from new customer?<\/p>\r\n

12. What should one do if the goods order cannot be delivered immediately?<\/p>\r\n

13. How should letter rejecting an order be written?<\/p>\r\n

14. When must the Seller decline the order received? How should he write such letters of rejection?<\/p>\r\n

15. What must the Seller do when the goods are despatched?<\/p>\r\n

16. What must be said in an advice note?<\/p>\r\n

17. Why should one write acknowledging safe delivery of the goods ordered?<\/p>\r\n

2. Translate into English<\/em><\/strong><\/p>\r\n

1. Ch\u00fang t\u00f4i xin c\u00e1m \u01a1n th\u01b0 ch\u00e0o h\u00e0ng c\u1ee7a c\u00e1c ng\u00e0i \u0111\u1ec1 ng\u00e0y 1 th\u00e1ng 12 v\u00e0 ch\u00fang t\u00f4i th\u1ea5y c\u00f3 th\u1ec3 ch\u1ea5p nh\u1eadn \u0111\u01b0\u1ee3c nh\u1eefng \u0111i\u1ec1u ki\u1ec7n \u0111\u00e3 n\u00eau trong \u0111\u00f3.<\/p>\r\n

2. Ch\u00fang t\u00f4i xin c\u00e1m \u01a1n m\u1eabu h\u00e0ng c\u00e1c ng\u00e0i \u0111\u00e3 g\u1eedi cho ch\u00fang t\u00f4i h\u00f4m 25 th\u00e1ng tr\u01b0\u1edbc v\u00e0 s\u1ebd r\u1ea5t vui m\u1eebng n\u1ebfu c\u00e1c ng\u00e0i ch\u1ea5p nh\u1eadn v\u00e0 th\u1ef1c hi\u1ec7n ngay \u0111\u01a1n \u0111\u1eb7t h\u00e0ng mua c\u00e1c lo\u1ea1i th\u1ea3m m\u00e0 ch\u00fang t\u00f4i g\u1eedi k\u00e8m th\u01b0 n\u00e0y.<\/p>\r\n

3. Ch\u00fang t\u00f4i xin c\u00e1m \u01a1n ch\u00e0o h\u00e0ng c\u1ee7a c\u00e1c ng\u00e0i s\u1ed1 234 \u0111\u1ec1 ng\u00e0y 6 th\u00e1ng 5 ch\u00e0o b\u00e1n h\u00e0ng c\u00e1c lo\u1ea1i m\u00e1y n\u00f4ng nghi\u1ec7p lo\u1ea1i nh\u1ecf v\u00e0 vui m\u1eebng \u0111\u1eb7t h\u00e0ng theo c\u00e1c \u0111i\u1ec1u ki\u1ec7n sau \u0111\u00e2y:<\/p>\r\n

4. Ch\u00fang t\u00f4i xin x\u00e1c nh\u1eadn \u0111\u01a1n h\u00e0ng s\u1ed1 044 c\u1ee7a ch\u00fang t\u00f4i b\u1eb1ng \u0111i\u1ec7n s\u00e1ng nay to\u00e0n v\u0103n nh\u01b0 sau: \"10 <\/em>m\u00e1y<\/em> b\u01a1m<\/em> ki\u1ec3u<\/em> MD 50\/12 <\/em>gi\u00e1<\/em> m\u1ed7i<\/em> chi\u1ebfc<\/em> 1200 <\/em>\u0111\u00f4la<\/em> M\u1ef9 FOB <\/em>giao<\/em> h\u00e0ng<\/em> ngay<\/em> thanh<\/em> to\u00e1n<\/em> b\u1eb1ng<\/em> LC <\/em>nh\u01b0<\/em> th\u01b0\u1eddng<\/em> l\u1ec7<\/em>\"<\/em> v\u00e0 xin n\u00f3i r\u00f5 m\u1ed9t s\u1ed1 \u0111i\u1ec3m nh\u01b0 sau:<\/p>\r\n

5. Ch\u00fang t\u00f4i r\u1ea5t c\u00e1m \u01a1n ng\u00e0i \u0111\u00e3 g\u1eedi ca-ta-l\u00f4 v\u00e0 b\u1ea3ng gi\u00e1 k\u00e8m ch\u00e0o h\u00e0ng s\u1ed1 72 ng\u00e0y 4 th\u00e1ng 8 c\u1ee7a c\u00e1c ng\u00e0i, nh\u01b0ng r\u1ea5t ti\u1ebfc gi\u00e1 c\u1ee7a c\u00e1c ng\u00e0i c\u00f3 ph\u1ea7n cao h\u01a1n gi\u00e1 c\u1ee7a nh\u1eefng nh\u00e0 c\u1ea1nh tranh kh\u00e1c. Tuy nhi\u00ean, ch\u00fang t\u00f4i hi v\u1ecdng s\u1ebd c\u00f3 d\u1ecbp kh\u00e1c bu\u00f4n b\u00e1n v\u1edbi c\u00e1c ng\u00e0i trong t\u01b0\u01a1ng lai.<\/p>\r\n

6. \u0110\u1ec1 ngh\u1ecb c\u00e1c ng\u00e0i s\u1eafp x\u1ebfp giao h\u00e0ng ngay cho ch\u00fang t\u00f4i v\u00e0 ti\u1ec7n \u0111\u00e2y ch\u00fang t\u00f4i xin g\u1eedi c\u00e1c ng\u00e0i ch\u1ec9 d\u1eabn chi ti\u1ebft v\u1ec1 bao b\u00ec v\u00e0 k\u00ed m\u00e3 hi\u1ec7u \u0111\u1ec3 c\u00e1c ng\u00e0i ch\u00fa \u00fd.<\/p>\r\n

7. Xin c\u00e1c ng\u00e0i theo \u0111\u00fang ng\u00e0y giao h\u00e0ng \u0111\u00e3 ghi trong \u0111\u01a1n \u0111\u1eb7t h\u00e0ng c\u1ee7a ch\u00fang t\u00f4i v\u00e0 ch\u00fang t\u00f4i s\u1ebd kh\u00f4ng nh\u1eadn h\u00e0ng sau ng\u00e0y 31 th\u00e1ng 12 v\u00ec l\u00fac \u0111\u00f3 kh\u00f4ng c\u00f2n l\u00e0 th\u1eddi v\u1ee5 b\u00e1n h\u00e0ng tr\u00ean th\u1ecb tr\u01b0\u1eddng c\u1ee7a ch\u00fang t\u00f4i n\u1eefa.<\/p>\r\n

8. Ch\u00fang t\u00f4i tin t\u01b0\u1edfng r\u1eb1ng c\u00e1c ng\u00e0i s\u1ebd b\u00e1n r\u1ea5t ch\u1ea1y nh\u1eefng m\u1eb7t h\u00e0ng c\u00f3 ph\u1ea9m ch\u1ea5t t\u1ed1t n\u00e0y v\u00e0 ch\u00fang t\u00f4i mong nh\u1eadn \u0111\u01b0\u1ee3c nhi\u1ec1u \u0111\u01a1n \u0111\u1eb7t h\u00e0ng kh\u00e1c n\u1eefa c\u1ee7a c\u00e1c ng\u00e0i.<\/p>\r\n

9. Ch\u00fang t\u00f4i c\u1ea7n ba b\u1ed9 t\u00e0i li\u1ec7u k\u1ef9 thu\u1eadt h\u01b0\u1edbng d\u1eabn l\u1eafp r\u00e1p, v\u1eadn h\u00e0nh v\u00e0 b\u1ea3o d\u01b0\u1ee1ng m\u00e1y. M\u1ed9t trong ba b\u1ea3n s\u1ebd ph\u1ea3i \u0111\u01b0\u1ee3c g\u1eedi b\u1eb1ng m\u00e1y bay cho ch\u00fang t\u00f4i tr\u01b0\u1edbc \u0111\u1ec3 d\u1ecbch sang ti\u1ebfng Vi\u1ec7t cho nh\u1eefng ng\u01b0\u1eddi ti\u00eau d\u00f9ng trong n\u01b0\u1edbc; hai b\u1ea3n c\u00f2n l\u1ea1i s\u1ebd \u0111\u01b0\u1ee3c g\u1eedi theo h\u00e0ng.<\/p>\r\n

10. Ch\u00fang t\u00f4i th\u1ea5y nh\u1eefng m\u00e1y m\u00f3c n\u00e0y s\u1ebd ph\u1ea3i \u0111\u01b0\u1ee3c b\u1ea3o h\u00e0nh trong v\u00f2ng 24 th\u00e1ng k\u1ec3 t\u1eeb ng\u00e0y giao h\u00e0ng v\u00e0 s\u00e1u th\u00e1ng k\u1ec3 t\u1eeb ng\u00e0y s\u1eed d\u1ee5ng.<\/p>\r\n

11. H\u00e0ng c\u00e1c ng\u00e0i \u0111\u1eb7t mua theo \u0111\u01a1n h\u00e0ng s\u1ed1 432 ng\u00e0y 25 th\u00e1ng 4 n\u0103m 20... \u0111\u00e3 s\u1eb5n s\u00e0ng \u0111\u1ec3 giao, ch\u00fang t\u00f4i \u0111\u1ec1 ngh\u1ecb c\u00e1c ng\u00e0i g\u1ea5p r\u00fat m\u1edf t\u00edn d\u1ee5ng th\u01b0 c\u00f3 c\u00e1c \u0111i\u1ec1u ki\u1ec7n nh\u01b0 \u0111\u00e3 n\u00f3i trong \u0111\u01a1n h\u00e0ng n\u00f3i tr\u00ean.<\/p>\r\n

12. Ch\u00fang t\u00f4i xin b\u00e1o \u0111\u1ec3 c\u00e1c ng\u00e0i r\u00f5 chuy\u1ebfn h\u00e0ng linh ki\u1ec7n \u0111\u1ec3 l\u1eafp TV m\u1eabu thu\u1ed9c \u0111\u01a1n h\u00e0ng s\u1ed1 TD 6544 c\u1ee7a c\u00e1c ng\u00e0i \u0111\u00e3 \u0111\u01b0\u1ee3c x\u1ebfp xu\u1ed1ng t\u00e0u s\u00f4ng H\u1eadu; t\u00e0u n\u00e0y s\u1ebd r\u1eddi c\u1ea3ng Osaka ng\u00e0y mai. Ch\u00fang t\u00f4i hy v\u1ecdng khi h\u00e0ng v\u1ec1 \u0111\u1ebfn Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh c\u00e1c ng\u00e0i s\u1ebd v\u1eeba l\u00f2ng v\u1edbi ch\u00fang v\u1ec1 s\u1ef1 chu \u0111\u00e1o nhanh ch\u00f3ng c\u1ee7a ch\u00fang t\u00f4i trong vi\u1ec7c th\u1ef1c hi\u1ec7n \u0111\u01a1n \u0111\u1eb7t h\u00e0ng c\u1ee7a c\u00e1c ng\u00e0i.<\/p>\r\n

13. H\u00f4m nay ch\u00fang t\u00f4i \u0111\u00e3 nh\u1eadn \u0111\u01b0\u1ee3c \u0111\u1ea7y \u0111\u1ee7 s\u1ed1 h\u00e0ng \u0111\u1eb7t mua theo \u0111\u01a1n h\u00e0ng c\u1ee7a ch\u00fang t\u00f4i s\u1ed1 4231 v\u00e0 ch\u00fang t\u00f4i xin r\u1ea5t c\u00e1m \u01a1n c\u00e1c ng\u00e0i v\u1ec1 s\u1ef1 ch\u00fa \u00fd \u0111\u1eb7c bi\u1ec7t c\u1ee7a c\u00e1c ng\u00e0i t\u1edbi \u0111\u01a1n h\u00e0ng n\u00e0y. Nh\u01b0 ch\u00fang t\u00f4i \u0111\u00e3 n\u00f3i khi \u0111\u1eb7t h\u00e0ng, \u0111\u00e2y ch\u1ec9 l\u00e0 \u0111\u01a1n \u0111\u1eb7t h\u00e0ng th\u1eed m\u00e0 th\u00f4i. Trong th\u00e1ng t\u1edbi ch\u00fang t\u00f4i s\u1ebd \u0111\u1eb7t nh\u1eefng \u0111\u01a1n h\u00e0ng l\u1edbn h\u01a1n v\u00e0 hy v\u1ecdng c\u00e1c ng\u00e0i v\u1eabn d\u00e0nh cho ch\u00fang t\u00f4i nh\u1eefng s\u1ef1 \u01b0u \u00e1i th\u01b0\u1eddng xuy\u00ean.<\/p>\r\n

14. Hy v\u1ecdng c\u1ee7a ch\u00fang t\u00f4i l\u00e0 vi\u1ec7c th\u1ef1c hi\u1ec7n ho\u00e0n h\u1ea3o \u0111\u01a1n \u0111\u1eb7t h\u00e0ng n\u00e0y s\u1ebd d\u1eabn \u0111\u1ebfn nh\u1eefng m\u1ed1i quan h\u1ec7 bu\u00f4n b\u00e1n ng\u00e0y c\u00e0ng t\u1ed1t \u0111\u1eb9p h\u01a1n gi\u1eefa ch\u00fang ta tr\u00ean c\u01a1 s\u1edf \u0111\u00f4i b\u00ean c\u00f9ng c\u00f3 l\u1ee3i.<\/p>\r\n

15. Cu\u1ed1i c\u00f9ng ch\u00fang t\u00f4i c\u1ea3m th\u1ea5y nh\u1eb9 nh\u00f5m v\u00ec \u0111\u01a1n h\u00e0ng s\u1ed1 2454 c\u1ee7a ch\u00fang t\u00f4i \u0111\u00e3 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n c\u00f3 k\u1ebft qu\u1ea3 m\u1eb7c d\u00f9 trong qu\u00e1 tr\u00ecnh th\u1ef1c hi\u1ec7n \u0111\u00e3 c\u00f3 nh\u1eefng kh\u00f3 kh\u0103n t\u01b0\u1edfng ch\u1eebng kh\u00f4ng th\u1ec3 v\u01b0\u1ee3t qua \u0111\u01b0\u1ee3c v\u00e0 c\u00f3 l\u00fac \u00fd ngh\u0129 hu\u1ef7 \u0111\u01a1n h\u00e0ng \u0111\u00e3 xu\u1ea5t hi\u1ec7n. Ch\u00fang t\u00f4i hi v\u1ecdng nh\u1eefng \u0111\u01a1n h\u00e0ng ti\u1ebfp theo l\u1edbn h\u01a1n c\u1ee7a ch\u00fang t\u00f4i v\u1edbi c\u00e1c ng\u00e0i s\u1ebd \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n nhanh ch\u00f3ng v\u00e0 \u0111\u1ea1t hi\u1ec7u qu\u1ea3 cao nh\u1ea5t.<\/p>\r\n

4. Translate into Vietnamese : <\/em><\/strong>Goods \"on Consignment\"<\/strong><\/p>\r\n

1. Request for goods \"on Consignment\"<\/p>\r\n

a. Buyer's Request<\/em><\/strong><\/p>\r\n

Dear Sirs,<\/p>\r\n

We are the largest Department Store in Nairobi and have recently received a number of enquiries for stainless-steel cutlery. We think there are good prospects for the sale of this cutlery, but at present it is little known here and as we cannot count on regular sales we do not feel able to make a purchase on our own account.<\/p>\r\n

We are, therefore, writing to suggest that you send us a trial delivery for sales on consignment terms. We make the proposal hoping to place firm orders when the brand is established.<\/p>\r\n

If you agree, we would render monthly accounts of sales and send you payments due after deducting expenses, and commission at a rate to be agreed. Our bankers are the Nairobi branch of Midminster Bank Ltd. with whom you may check our standing.<\/p>\r\n

We believe our proposal offers good prospects and you will be willing to give it a trial.<\/p>\r\n

Yours faithfully,<\/p>\r\n

b. Seller's Acceptance<\/em><\/strong><\/p>\r\n

Dear Sirs,<\/p>\r\n

Thank you for your letter of 18th<\/sup> January. We carefully considered your proposal to receive a trial delivery of our cutlery on consignment and are sending you a representative selection of our most popular lines. We hope you will find a ready sale for them. Your suggestion to submit accounts and to make payment monthly is quite satisfactory. We are willing to allow you commission at 10% calculated on profits.<\/p>\r\n

The consignment is being shipped by MS Eastern Prince leaving Southampton for Mombasa on 25 January. We will send bill of lading and other shipping documents as soon as we receive them, and meanwhile enclose a Performa invoice showing prices at which the goods should be offered for sale.<\/p>\r\n

Because of the excellent quality attractive design and reasonable price this cutlery sells well in this country and think it will have a good sale in your stores.<\/p>\r\n

Yours faithfully,<\/p>\r\n

2. Offer of goods \"on consignment\"<\/p>\r\n

a. Seller's Proposal<\/em><\/strong><\/p>\r\n

Dear Sirs,<\/p>\r\n

We are anxious to extend the market for nylon goods, which at present enjoy only a limited sale in Spain.<\/p>\r\n

We are, therefore, writing to suggest that you allow us to send a representative selection of our manufactures \"on consignment\". We would allow you commission of 8% on gross proceeds and expect you to account for sales, with payments, at the end of each three-monthly period following the month of delivery.<\/p>\r\n

In accepting our proposal you assume no risks since we ourselves would meet all expenses connected with the return of any goods unsold. On the other hand, the arrangement would enable you to offer your customers an attractive range of modern goods at very reasonable prices.<\/p>\r\n

If you are interested, and we do hope you are, in our proposal, we suggest a formal agreement on the lines of the model agreement enclosed.<\/p>\r\n

Yours faithfully,<\/p>\r\n

b. Agent's Acceptance<\/em><\/strong><\/p>\r\n

Dear Sirs,<\/p>\r\n

We thank you for your letter of 5th<\/sup> May and accept with pleasure your proposal to send us a representative selection of your nylons on a consignment basis. We find your suggested terms satisfactory and shall be glad to receive your formal agreement for signature.<\/p>\r\n

We have been in the textile market here for the past fifteen years and believe that with our reputation and connections we can serve you well. Our showrooms, situated in the centre of town, also offers admirable facilities for dislay. With these advantages we do not expect to have any difficulty in selling your consignment at good prices and hope that in handling this, your first, transaction with us we shall not in anyway disappoint you.<\/p>\r\n

Yours faithfully,<\/p>\r\n

3. Agent Submits Sales Account<\/p>\r\n

a. Agent's Submission<\/em><\/strong><\/p>\r\n

Dear Sirs,<\/p>\r\n

We enclose our sales account for the quarter ended on 30th<\/sup> December showing a balance of \u00a31,562.75 due to your after deducting commission and charges. If you will draw on us for this amount at two months we will add our acceptance and return your draft immediately.<\/p>\r\n

We very much regret the fall in sales, which is, no doubt, due to the emergency import duty imposed as part of Government policy to meet the financial crisis. So long as these duties remain in force sales at the prices we have been asking will continue to be difficult. The difficultly is also likely to be increased by pressure of competition from German manufacturers, who have recently entered the market.<\/p>\r\n

If in these conditions we are to raise the level of sales it will be necessary to lower prices and if, for your part, you would be willing to make an all-round reduction, we, for ours, would accept a temporary reduction of, say, 2% in the agreed rate of commission. We suggest this because we wish to continue to handle your business at a level that will make it worth while for both of us.<\/p>\r\n

We look forward to your reply and assure you that whatever you decide we shall make the special effort which present conditions call for.<\/p>\r\n

Yours faithfully,<\/p>\r\n

4. Principal's Reply<\/p>\r\n

Dear Sirs,<\/p>\r\n

We thank you for your letter of 18th<\/sup> January enclosing your sales account for December. As requested, we are sending with this letter our draft for the balance of \u00a3 1,562.75.<\/p>\r\n

We note with some concern the difficulties that account for the fall in your sales and see that we cannot avoid a reduction in our prices if you are to maintain the former volume of sales, and wish to say at once how very much we value your generous offer of a reduced commission rate until the conditions improve. For our part, we shall now reduce prices of all goods shipped to you but, as our costs have continued to rise steadily, the reduction cannot be as much as we could have wished, through we hope it will be enough to enable us to maintain our position in the market.<\/p>\r\n

We can not continue business indefinitely at the new prices and we will have to raise them as soon as the market conditions improve. Any increases will call for restraint since the demand for most of our goods is elastic.<\/p>\r\n

Yours faithfully,<\/p>\r\n

5. Agent Report Difficulties in Selling Consignment<\/p>\r\n

a. Agent's report<\/em><\/p>\r\n

Dear Sirs,<\/p>\r\n

It is becoming increasingly difficult to market your goods in this country and there seems to be little chance of increasing sales so long as the present conditions continue.<\/p>\r\n

The main reason for the poor sales is the high prices of your goods. Buyers agree that their quality is excellent and that for their quality they are reasonably priced, though beyond the means of the ordinary customers. The standard of living here is not high and is not high and the market is more suited to medium-priced goods of reasonable quality than to higher priced luxury goods.<\/p>\r\n

Your reputation in the market is of the highest and if you could send us goods of a less expensive type we feel sure there would be a good market for them. Not only would present buyers increase their purchases, but new business would also be won from buyers, who in the past have gone elsewhere.<\/p>\r\n

We put this to you because we believe that it would increase your share of a market in which price is more important than quality, though this is not to suggest that the quality is not of some importan<\/p>\r\n

Yours faithfully,<\/p>\r\n

b. Consignor's Reply<\/em><\/p>\r\n

Dear Sirs,<\/p>\r\n

We thank you for your letter of 7th<\/sup> September and for your recommendation concerning the quality of the goods best suited to this market.<\/p>\r\n

While we welcome your recommendation, we are bound to say that it does not seem to be supported by our own evidence. Official returns for the country do in fact point to a reasonable demand for high-class goods, but as this evidence may not be conclusive, we are prepared to accept your recommendation and to include some of our less expensive goods in our next consignment. We shall await the result with interest.<\/p>\r\n

A recent reorganization in our production has led to important economies and enabled us to reduce many of our prices without any loss of quality. The revised prices will be charged as from 1st<\/sup> October and will apply to many of the items in the consignment. When offering these to buyers you will, of course, stress that, though their prices are lower, there is no change in the quality.<\/p>\r\n

Yours faithfully,<\/p>\r\n

c. Further letter from agent<\/em><\/p>\r\n

Dear Sirs,<\/p>\r\n

We thank you for your letter of 20th<\/sup> September, we were very glad to learn of your decision to include a quantity of your lower-priced goods in the next consignment.<\/p>\r\n

The official returns may point to a demand for goods of the more expensive type, but we suggest, with respect, that these returns represent conditions that no longer exist, and therefore, cannot be relied upon as a guide to policy.<\/p>\r\n

In our view, your decision to consign lower-priced goods is a step in the right direction and we think you will find that the future statements of sales will confirm this.<\/p>\r\n

Yours faithfully,<\/p>\r\n

5. Translate into English<\/em><\/strong><\/p>\r\n

1. Th\u01b0a c\u00e1c ng\u00e0i,<\/p>\r\n

Nh\u01b0 c\u00e1c ng\u00e0i \u0111\u00e3 bi\u1ebft, kim ng\u1ea1ch c\u1ee7a ch\u00fang t\u00f4i v\u1edbi c\u00e1c ng\u00e0i trong n\u0103m v\u1eeba qua \u0111\u00e3 v\u00e0 \u0111ang t\u0103ng l\u00ean m\u1ed9t c\u00e1ch v\u1eefng ch\u1eafc. Tuy nhi\u00ean n\u0103m nay kim ng\u1ea1ch n\u00e0y l\u1ea1i t\u0103ng \u1edf t\u1ed1c \u0111\u1ed9 m\u00e0 v\u00e0o kho\u1ea3ng th\u00e1ng 12 ch\u00fang t\u00f4i \u0111\u00e3 \u0111\u1eb7t h\u00e0ng mua g\u1ea5p \u0111\u00f4i con s\u1ed1 n\u0103m ngo\u00e1i. Ph\u1ea3i c\u00f4ng nh\u1eadn l\u00e0 hi\u1ec7n nay ch\u00fang t\u00f4i \u0111\u00e3 c\u00f3 m\u1ed9t ph\u00f2ng h\u00e0ng th\u1ee7y tinh l\u1edbn h\u01a1n. V\u00e0 \u0111\u00e2y l\u00e0 m\u1ed9t b\u01b0\u1edbc nh\u1ea3y v\u1ecdt trong vi\u1ec7c b\u00e1n h\u00e0ng c\u1ee7a c\u00e1c ng\u00e0i \u1edf th\u1ecb tr\u01b0\u1eddng tr\u00ean \u0111\u1ea5t n\u01b0\u1edbc ch\u00fang t\u00f4i.<\/p>\r\n

X\u00e9t \u0111\u1ebfn th\u00e0nh c\u00f4ng n\u00e0y, ch\u00fang t\u00f4i \u0111ang nghi\u00ean c\u1ee9u kh\u1ea3 n\u0103ng mua d\u1ef1 tr\u1eef nhi\u1ec1u h\u01a1n n\u1eefa m\u1eb7t h\u00e0ng n\u00e0y c\u1ee7a c\u00e1c ng\u00e0i trong t\u01b0\u01a1ng lai. V\u00ec vi\u1ec7c n\u00e0y l\u00e0 l\u1ee3i \u00edch c\u1ee7a c\u00e1c ng\u00e0i c\u0169ng nh\u01b0 l\u1ee3i \u00edch c\u1ee7a ch\u00fang t\u00f4i, ch\u00fang t\u00f4i c\u1ea3m th\u1ea5y l\u00e0 c\u00e1c ng\u00e0i c\u00f3 th\u1ec3 ch\u00e0o b\u00e1n cho ch\u00fang t\u00f4i v\u1edbi c\u00e1c \u0111i\u1ec1u ki\u1ec7n c\u00f3 l\u1ee3i h\u01a1n \u0111\u1ec3 t\u1ea1o \u0111i\u1ec1u ki\u1ec7n cho ch\u00fang t\u00f4i b\u00e1n nh\u1eefng h\u00e0ng th\u1ee7y tinh v\u1ed1n \u0111\u00e3 quen thu\u1ed9c v\u00e0 \u0111\u01b0\u1ee3c \u01b0a chu\u1ed9ng \u1edf \u0111\u00e2y nhi\u1ec1u n\u0103m nay.<\/p>\r\n

Trong th\u00e1ng 4 ch\u00fang t\u00f4i \u0111\u00e3 \u0111\u1eb7t m\u1ed9t \u0111\u01a1n \u0111\u1eb7t h\u00e0ng v\u1edbi c\u00e1c ng\u00e0i (C 455) \u0111\u1ec3 c\u00f3 h\u00e0ng b\u00e1n v\u00e0o d\u1ecbp Thi\u00ean Ch\u00faa gi\u00e1ng sinh, k\u1ec3 c\u1ea3 nh\u1eefng b\u1ed9 c\u1ed1c u\u1ed1ng vang d\u00f9ng l\u00e0m qu\u00e0 t\u1eb7ng \u0111\u1eb7c bi\u1ec7t. Gi\u1edd \u0111\u00e2y ch\u00fang t\u00f4i l\u1ea1i quy\u1ebft \u0111\u1ecbnh t\u0103ng \u0111\u01a1n \u0111\u1eb7t h\u00e0ng n\u00e0y l\u00ean v\u00e0 g\u1eedi k\u00e8m \u0111\u01a1n h\u00e0ng C.497 b\u1ed5 sung v\u00e0o \u0111\u01a1n h\u00e0ng tr\u00ean. Ch\u00fang t\u00f4i c\u0169ng xin g\u1eedi k\u00e8m m\u1ed9t \u0111\u01a1n h\u00e0ng n\u1eefa nh\u1ecf h\u01a1n (C.498) giao h\u00e0ng ngay.<\/p>\r\n

Xin c\u00e1c ng\u00e0i ch\u00fa \u00fd l\u00e0 trong \u0111\u01a1n \u0111\u1eb7t h\u00e0ng sau ch\u00fang t\u00f4i \u0111\u00e3 \u0111\u00e1nh d\u1ea5u c\u1ed1c u\u1ed1ng s\u00e2m banh \"Ho\u00e0ng gia\" thay cho \"Ho\u00e0ng t\u1eed\" \u0111\u1ec3 ph\u00f2ng kh\u1ea3 n\u0103ng kho c\u1ee7a c\u00e1c ng\u00e0i kh\u00f4ng cung c\u1ea5p \u0111\u01b0\u1ee3c lo\u1ea1i c\u1ed1c n\u00e0y.<\/p>\r\n

K\u00ednh ch\u00e0o,<\/p>\r\n

2. Th\u01b0a c\u00e1c ng\u00e0i,<\/p>\r\n

Ch\u00fang t\u00f4i xin x\u00e1c nh\u1eadn \u0111\u00e3 nh\u1eadn \u0111\u01b0\u1ee3c th\u01b0 c\u1ee7a c\u00e1c ng\u00e0i \u0111\u1ec1 ng\u00e0y 14 th\u00e1ng 6 c\u00f9ng v\u1edbi c\u00e1c \u0111\u01a1n h\u00e0ng c\u1ee7a c\u00e1c ng\u00e0i s\u1ed1 C.497 v\u00e0 C.498. Xin r\u1ea5t c\u00e1m \u01a1n. \u0110\u01a1n h\u00e0ng C.497 \u0111\u00e3 \u0111\u01b0\u1ee3c b\u1ed5 sung v\u00e0o \u0111\u01a1n h\u00e0ng ph\u1ee5c v\u1ee5 Thi\u00ean Ch\u00faa Gi\u00e1ng sinh c\u1ee7a c\u00e1c ng\u00e0i C.455 \u0111ang g\u1ea5p r\u00fat chu\u1ea9n b\u1ecb s\u1eb5n s\u00e0ng \u0111\u1ec3 giao h\u00e0ng ngay. Ch\u00fang t\u00f4i l\u1ea5y l\u00e0m ti\u1ebfc l\u00e0 kh\u00f4ng cung c\u1ea5p \u0111\u01b0\u1ee3c lo\u1ea1i c\u1ed1c s\u00e2m banh \"Ho\u00e0ng t\u1eed\" nh\u01b0ng ch\u00fang t\u00f4i s\u1ebd g\u1eedi \u0111\u1ebfn c\u00e1c ng\u00e0i lo\u1ea1i \"Ho\u00e0ng gia\" thay th\u1ebf \u0111\u00e3 \u0111\u01b0\u1ee3c \u0111\u00e1nh d\u1ea5u trong \u0111\u01a1n h\u00e0ng c\u1ee7a ng\u00e0i.<\/p>\r\n

Ch\u00fang t\u00f4i r\u1ea5t vui m\u1eebng bi\u1ebft c\u00e1c ng\u00e0i th\u00e0nh c\u00f4ng trong vi\u1ec7c b\u00e1n h\u00e0ng th\u1ee7y tinh c\u1ee7a ch\u00fang t\u00f4i. Ch\u00fang t\u00f4i xin g\u1eedi \u0111\u1ebfn c\u00e1c ng\u00e0i l\u1eddi ch\u00fac m\u1eebng n\u1ed3ng nhi\u1ec7t \u0111\u1ed1i v\u1edbi vi\u1ec7c bu\u00f4n b\u00e1n t\u0103ng l\u00ean c\u1ee7a c\u00e1c ng\u00e0i v\u1edbi ch\u00fang t\u00f4i v\u00e0 mong vi\u1ec7c b\u00e1n h\u00e0ng s\u1ebd c\u00f2n t\u0103ng h\u01a1n n\u1eefa v\u00ec l\u1ee3i \u00edch c\u1ee7a \u0111\u00f4i b\u00ean ch\u00fang ta trong n\u0103m t\u1edbi.<\/p>\r\n

K\u00ednh ch\u00e0o,<\/p>\r\n

3. Th\u01b0a c\u00e1c ng\u00e0i,<\/p>\r\n

Chuy\u1ebfn m\u00e1y k\u00e9o v\u1ea1n n\u0103ng \u0111\u1ea7u ti\u00ean CT860 c\u1ee7a c\u00e1c ng\u00e0i \u0111\u00e3 b\u00e1n r\u1ea5t ch\u1ea1y ngay \u0111\u1ea7u tu\u1ea7n khi h\u00e0ng \u0111\u1ebfn \u0111\u00e2y v\u00e0 b\u00e2y gi\u1edd ch\u00fang t\u00f4i xin \u0111\u1eb7t h\u00e0ng c\u1ed1 \u0111\u1ecbnh theo c\u00e1c \u0111i\u1ec1u ki\u1ec7n nh\u01b0 sau:<\/p>\r\n

1. T\u00ean h\u00e0ng: M\u00e1y k\u00e9o v\u1ea1n n\u0103ng ki\u1ec3u CT 860<\/p>\r\n

2. S\u1ed1 l\u01b0\u1ee3ng: 30 chi\u1ebfc<\/p>\r\n

3. Quy c\u00e1ch ph\u1ea9m ch\u1ea5t: Theo Ca-ta-l\u00f4 s\u1ed1 4\/88 v\u00e0 b\u1ea3n thuy\u1ebft minh k\u1ef9 thu\u1eadt (g\u1eedi k\u00e8m v\u1edbi ch\u00e0o h\u00e0ng s\u1ed1 4567 \u0111\u1ec1 ng\u00e0y 2 th\u00e1ng 3 n\u0103m 20... c\u1ee7a c\u00e1c ng\u00e0i).<\/p>\r\n

4. Gi\u00e1 m\u1ed7i chi\u1ebfc C.I.F c\u1ea3ng S\u00e0i G\u00f2n Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh k\u1ec3 c\u1ea3 bao b\u00ec: 2,200 \u0111\u00f4la M\u1ef9, t\u1ed5ng s\u1ed1 l\u00e0 66,000 \u0111\u00f4la M\u1ef9.<\/p>\r\n

5. Giao h\u00e0ng: Hai chuy\u1ebfn, chuy\u1ebfn th\u1ee9 nh\u1ea5t 10 chi\u1ebfc, giao trong th\u00e1ng 8 n\u0103m 20... v\u00e0 chuy\u1ebfn th\u1ee9 hai 20 chi\u1ebfc giao trong th\u00e1ng 12 n\u0103m 20...<\/p>\r\n

6. Bao b\u00ec: Theo t\u1eadp qu\u00e1n xu\u1ea5t kh\u1ea9u th\u00edch h\u1ee3p v\u1edbi vi\u1ec7c v\u1eadn chuy\u1ec3n xa b\u1eb1ng \u0111\u01b0\u1eddng bi\u1ec3n.<\/p>\r\n

7. K\u00ed m\u00e3 hi\u1ec7u: M\u1ed7i ki\u1ec7n \u0111\u01b0\u1ee3c ghi \u1edf hai b\u00ean \u0111\u1ed1i di\u1ec7n nhau, ch\u1eef kh\u00f4ng nh\u1ecf h\u01a1n 5cm, b\u1eb1ng s\u01a1n kh\u00f4ng phai nh\u01b0 sau:<\/p>\r\n

\u0110\u01a1n h\u00e0ng s\u1ed1 TD 44\/50<\/p>\r\n

Ng\u01b0\u1eddi g\u1eedi h\u00e0ng: Export Tractor Co., Ltd.<\/p>\r\n

Ng\u01b0\u1eddi nh\u1eadn h\u00e0ng: T\u1ed5ng C\u00f4ng ty Nh\u1eadp m\u00e1y v\u00e0 Ph\u1ee5 t\u00f9ng H\u00e0 N\u1ed9i<\/p>\r\n

Ki\u1ec7n s\u1ed1: (t\u1eeb s\u1ed1 1 tr\u1edf l\u00ean)<\/p>\r\n

Tr\u1ecdng l\u01b0\u1ee3ng t\u1ecbnh:<\/p>\r\n

Tr\u1ecdng l\u01b0\u1ee3ng c\u1ea3 b\u00ec:<\/p>\r\n

Kh\u1ed1i l\u01b0\u1ee3ng:<\/p>\r\n

8. Thanh to\u00e1n: b\u1eb1ng t\u00edn d\u1ee5ng th\u01b0 kh\u00f4ng th\u1ec3 h\u1ee7y ngang \u0111\u01b0\u1ee3c t\u00ednh b\u1eb1ng \u0111\u1ed3ng \u0111\u00f4la M\u0129 m\u1edf qua Ng\u00e2n h\u00e0ng Ngo\u1ea1i th\u01b0\u01a1ng Vi\u1ec7t Nam 15 ng\u00e0y tr\u01b0\u1edbc chuy\u1ebfn h\u00e0ng th\u1ee9 nh\u1ea5t qua Ng\u00e2n h\u00e0ng Th\u01b0\u01a1ng m\u1ea1i Tokyo v\u00e0o t\u00e0i kho\u1ea3n v\u00e0 cho ng\u01b0\u1eddi b\u00e1n \u0111\u01b0\u1ee3c h\u01b0\u1edfng 100% gi\u00e1 tr\u1ecb c\u1ee7a h\u00e0ng s\u1ebd giao. \u0110\u01b0\u1ee3c ph\u00e9p giao h\u00e0ng t\u1eebng ph\u1ea7n. Ch\u1ee9ng t\u1eeb c\u1ea7n cho vi\u1ec7c thanh to\u00e1n:<\/p>\r\n

H\u00f3a \u0111\u01a1n th\u01b0\u01a1ng m\u1ea1i (3 b\u1ea3n)<\/p>\r\n

V\u1eadn \u0111\u01a1n g\u1ed1c (1 b\u1ea3n)<\/p>\r\n

Phi\u1ebfu \u0111\u00f3ng g\u00f3i (3 b\u1ea3n)<\/p>\r\n

Gi\u1ea5y ch\u1ee9ng nh\u1eadn ph\u1ea9m ch\u1ea5t (1 b\u1ea3n)<\/p>\r\n

\u0110\u01a1n b\u1ea3o hi\u1ec3m (1 b\u1ea3n)<\/p>\r\n

9. T\u00e0i li\u1ec7u k\u1ef9 thu\u1eadt: hai b\u1ed9 b\u1ea3n v\u1ebd k\u0129 thu\u1eadt, hai b\u1ed9 t\u00e0i li\u1ec7u h\u01b0\u1edbng d\u1eabn l\u1eafp r\u00e1p, v\u1eadn h\u00e0ng v\u00e0 b\u1ea3o d\u01b0\u1ee1ng b\u1eb1ng ti\u1ebfng Anh s\u1ebd \u0111\u01b0\u1ee3c g\u1eedi b\u1eb1ng \u0111\u01b0\u1eddng bi\u1ec3n c\u00f9ng v\u1edbi h\u00e0ng h\u00f3a. M\u1ed9t b\u1ed9 kh\u00e1c nh\u1eefng t\u00e0i li\u1ec7u n\u00f3i tr\u00ean s\u1ebd \u0111\u01b0\u1ee3c g\u1eedi b\u1eb1ng m\u00e1y bay cho ng\u01b0\u1eddi mua kh\u00f4ng ch\u1eadm qu\u00e1 ng\u00e0y 30 th\u00e1ng 8 n\u0103m 20...<\/p>\r\n

10. B\u1ea3o h\u00e0nh: 12 th\u00e1ng k\u1ec3 t\u1eeb ng\u00e0y giao h\u00e0ng, 6 th\u00e1ng k\u1ec3 t\u1eeb ng\u00e0y s\u1eed d\u1ee5ng. \u0110i\u1ec1u kho\u1ea3n b\u1ea3o h\u00e0nh n\u00e0y kh\u00f4ng \u00e1p d\u1ee5ng \u0111\u1ed1i v\u1edbi nh\u1eefng t\u1ed5n th\u1ea5t do ph\u00eda ng\u01b0\u1eddi s\u1eed d\u1ee5ng g\u00e2y ra.<\/p>\r\n

Ch\u00fang t\u00f4i mong nh\u1eadn \u0111\u01b0\u1ee3c x\u00e1c nh\u1eadn \u0111\u01a1n \u0111\u1eb7t h\u00e0ng n\u00e0y s\u1edbm.<\/p>\r\n

K\u00ednh ch\u00e0o,<\/p>\r\n

4. Th\u01b0a c\u00e1c ng\u00e0i,<\/p>\r\n

V\u1ec1 \u0111\u01a1n h\u00e0ng s\u1ed1 TD 4284<\/p>\r\n

Theo \u0111\u01a1n \u0111\u1eb7t h\u00e0ng n\u00f3i tr\u00ean ch\u00fang t\u00f4i s\u1ebd ph\u1ea3i giao cho c\u00e1c ng\u00e0i 50 t\u1ea5n v\u1eebng \u0111en v\u00e0 50 t\u1ea5n v\u1eebng v\u00e0ng v\u00e0o th\u00e1ng 10 s\u1eafp t\u1edbi.<\/p>\r\n

Nh\u01b0ng ch\u00fang t\u00f4i l\u1ea5y l\u00e0m ti\u1ebfc b\u00e1o cho c\u00e1c ng\u00e0i bi\u1ebft l\u00e0 ch\u00fang t\u00f4i kh\u00f4ng c\u00f3 kh\u1ea3 n\u0103ng giao h\u00e0ng \u0111\u00fang th\u1eddi h\u1ea1n \u0111\u00e3 th\u1ecfa thu\u1eadn. Nh\u01b0 c\u00e1c ng\u00e0i \u0111\u00e3 bi\u1ebft th\u1eddi ti\u1ebft \u1edf Vi\u1ec7t Nam \u0111\u1ea7u n\u0103m r\u1ea5t b\u1ea5t l\u1ee3i cho ng\u00e0nh tr\u1ed3ng tr\u1ecdt. R\u00e9t k\u00e9o d\u00e0i m\u00e3i \u0111\u1ebfn th\u00e1ng ba v\u00e0 khi b\u1eaft \u0111\u1ea7u n\u1eafng l\u1ea1i k\u00e9o theo h\u1ea1n h\u00e1n.<\/p>\r\n

M\u1eb7c d\u1ea7u ch\u00fang t\u00f4i \u0111\u00e3 c\u1ed1 g\u1eafng h\u1ebft s\u1ee9c trong vi\u1ec7c thu gom h\u00e0ng kh\u1eafp n\u01a1i trong n\u01b0\u1edbc ch\u00fang t\u00f4i v\u1eabn kh\u00f4ng th\u1ec3 giao \u0111\u1ee7 h\u00e0ng v\u00e0o th\u1eddi h\u1ea1n n\u00f3i tr\u00ean. Ch\u00fang t\u00f4i hy v\u1ecdng c\u00f3 th\u1ec3 giao h\u00e0ng cho c\u00e1c ng\u00e0i v\u00e0o trung tu\u1ea7n th\u00e1ng 11. Do \u0111\u00f3 ch\u00fang t\u00f4i \u0111\u1ec1 ngh\u1ecb c\u00e1c ng\u00e0i ra h\u1ea1n t\u00edn d\u1ee5ng th\u01b0 c\u1ee7a c\u00e1c ng\u00e0i s\u1ed1 HH4523146 m\u1edf ng\u00e0y 20 th\u00e1ng 9 n\u0103m 20... c\u00f3 gi\u00e1 tr\u1ecb \u0111\u1ebfn h\u1ebft th\u00e1ng 11.<\/p>\r\n

Ch\u00fang t\u00f4i th\u00e0nh th\u1eadt xin l\u1ed7i v\u1ec1 s\u1ef1 ch\u1eadm tr\u1ec5 n\u00e0y v\u00e0 hi v\u1ecdng vi\u1ec7c n\u00e0y c\u0169ng kh\u00f4ng g\u00e2y b\u1ea5t ti\u1ec7n nhi\u1ec1u cho c\u00e1c ng\u00e0i.<\/p>\r\n

K\u00ednh ch\u00e0o,<\/p>\r\n

6. Translate into Vietnamese: <\/em><\/strong>Orders and Problems<\/strong><\/p>\r\n

1. Dear Sirs,<\/p>\r\n

The first shipment of your CT860 all-purpose tractors was selling within a week of its arrival. We now have firm orders for another 30. We accordingly enclose our order PI94 for a further consignment, CIF Saigon.<\/p>\r\n

The CT 860 is by far the best light weight tractor on the market at present and we feel it has a great potential here. In theory there is no reason why you should not sell a great many here, in practice, however, it is not quite so easy. The main difficulties with which we have to content are as follows:<\/p>\r\n

1. We have customers who are so impressed by the fork lift on the CT860 that they are prepared to pay 10% more for immediate delivery; they claim that the tractor is helping to pay for itself in the three months they would normally have to wait for delivery. As we have not the capital to carry large stocks, we are forced to sell on consignment, thereby losing a substantial amount of business.<\/p>\r\n

2. We have customers who have one of your tractors but who refuse to order any more because of the long delay in obtaining spare parts they maintain that even when a spare part is sent off promptly there are further delays because payment may only be made by irrevocable letter of credit.<\/p>\r\n

As a remedy for the above we suggest that you consider some way of granting us special facilities so that we may carry substantial stocks of this magnificent tractor in all our branches and that you find some way of speeding ups shipment of spare parts and changing the method of payment.<\/p>\r\n

We should be obliged if you would give these points your earliest consideration and let us have your comments.<\/p>\r\n

Yours faithfully,<\/p>\r\n

2. Dear Sirs,<\/p>\r\n

We thank you for your letter of 25th<\/sup> February, together with your order PI94. We have made special arrangements to have this order shipped per MS \"Do Miguel\" sailing from Liverpool on 10th<\/sup> March and due Saigon on 15th<\/sup> April.<\/p>\r\n

We have been very fortunate on this occasion since it is generally rather more difficult to get orders shipped within a fortnight of receiving them. If we could guarantee such prompt shipment on receipt of every order, you would have no more stock problems.<\/p>\r\n

We agree with you that the CT860 is the best tractor of its kind on the market and that is has a great potential in Vietnam. In view of this we have approached ECGD (the Export Credit guarantee Department) here and are at present negotiating an arrangement to grant you credit so that you may carry a reasonable stock.<\/p>\r\n

With regard to delays in forwarding spare parts, we think that this problem has now been solved. We have formed an entirely new spare parts division coming into operation at the end of this month, which means that we shall be able to despatch spares with the minimum of delay.<\/p>\r\n

We shall be writing to you as soon as we hear from ECGD, which should be very soon.<\/p>\r\n

Yours faithfully,<\/p>\r\n

3. Dear Sirs,<\/p>\r\n

We thank you for your letter of 4th<\/sup> march and look forward to a prompt solution to the problem set out in our last letter.<\/p>\r\n

We are very pleased to learn that your new spare parts division will soon be in operation and we enclose an order, R. 804 for spares urgently required by some of our customers. Incidentally, you did not mention whether you have any intention of revising the method of payment for orders placed by customers themselves.<\/p>\r\n

We look forward to the prompt receipt of the enclosed order.<\/p>\r\n

Yours faithfully,<\/p>\r\n

4. Dear Sirs,<\/p>\r\n

We are pleased to inform you that the above order is being sent off immediately by air freight and should be in your possession within the next few days.<\/p>\r\n

With regard to the question of payment we are prepared to accept Banker's Transfer for orders for spare parts received direct from the customers provided that we have had your recommendation before hand. We suggest that you forward us a list of the customers with our tractors, who are likely to want spare parts sent direct, and tick off those you consider would pay by Banker's transfer without any undue delays.<\/p>\r\n

Yours faithfully,<\/p>\r\n

5. Dear Sirs,<\/p>\r\n

We are pleased to inform you that the tractors ordered in February, our order PI94 arrived in perfect condition on the scheduled date and have now been distributed to their respective customers.<\/p>\r\n

We are now in a position to order another shipment and enclose herewith our order PI96 for 30 CT860 tractors. We should be obliged, if you could arrange it, and if you would ship 10 of these tractors to 2 bis Phan Xich Long, Phu Nhuan District, HCM City where we have just opened a new branch, and the remaining 20 to Singapore.<\/p>\r\n

We are convinced that you are losing a substantial amount of business here by the delays in solving our supply and credit problems, and we urge you to make effective arrangements to bring about some improvement in the near future.<\/p>\r\n

Yours faithfully,<\/p>\r\n

6. Dear Sirs,<\/p>\r\n

We are in receipt of your letter of 4th<\/sup> April, and thank you for the enclosed order PI96, which is now having our attention. We note that you required part of the shipment in... this should present no problem as most of the ships that go to Saigon go past it.<\/p>\r\n

We are pleased to inform you that with regard to the question of granting you credit, the end is in sight. It only remains for us to come to an agreement with you regarding the details. Our Chairman, Sir Malcolm Knight, accompanied by one of our export executives, will be flying to Saigon on 27th<\/sup> April in order to discuss a contract on the basis of the very favourable credit terms granted by ECGD. They will stay in Saigon for three days during which time they hope to have an opportunity of meeting some of your customers and visiting some of your branches.<\/p>\r\n

Sir Malcolm will be writing to you later on this week in regard to the details of his visit.<\/p>\r\n

Yours faithfully,<\/p>\r\n

7. Dear Sirs,<\/p>\r\n

We thank you very much for your letter of 11th<\/sup> April. We feel that we are really making progress at last.<\/p>\r\n

We very much look forward to meeting Sir Malcolm and we shall do everything possible to make his visit both pleasant and profitable. We shall not only arrange for him to meet our customers, but also for him to see some of the leading figures in agriculture here.<\/p>\r\n

We thank you for the speed and the efficiency with which you have treated this matter. A hitherto frustrating situation is rapidly changing for the better.<\/p>\r\n

Yours faithfully,<\/p>\r\n

7. Letter writing<\/em><\/strong><\/p>\r\n

1. You have received an offer for chemical ABC from a Thai Company. All the terms and conditions are found acceptable save the time of shipment. Write the order, suggest the date of shipment you require.<\/p>\r\n

2. You have received an order for various kinds of Vietnamese carpets from a firm in England. Write the confirmation of sales stressing that you will do your best to execute the order efficiently and hoping that the handling of this one may lead to further profitable and happy business relationships between your corporation and their firm.<\/p>\r\n

3. You are shortly to ship an order for 50 tons of groundnut to a firm in Hongkong. But owing to bad crop you are having difficulty in gathering and collecting them. Write to your customers explaining the delay and informing him when the consignment can be expected, and at the same time, asking them to extend their Letter of Credit accordingly.<\/p>\r\n

4. You are to ship 20 tons of black sesame and 20 tons of yellow sesame. But for the time being you have got only 10 tons of black sesame. Write explaining the case and ask if your customers are willing to take delivery of 10 tons of black sesame and 30 tons of yellow sesame.<\/p>\r\n

5. The consignment of 100 coloured T.V sets following your order No TH31277 shipped on board M.S Hoa Phuong Do arrived at Hai Phong Port in good condition. Write acknowledging safe delivery and thanking your suppliers for their attention and promptness with which they have executed your order.<\/p>\r\n

<\/p>\r\n\r\n<\/div>","rendered":"

\n

1. Placing an order<\/p>\n

1.1. Order by Letter<\/p>\n

The essential quality of an order letter is accuracy and clarity. Failure in either of these may lead to trouble that can not be put right later. When ordering by letter:<\/p>\n

1. Include full details of description, quantities and prices and quote catalogue number, if any<\/p>\n

2. State your requirements as to delivery place and date, mode of transport.<\/p>\n

3. Confirm the terms of payment agreed in preliminary negotiations<\/p>\n

1. 2. Order Form<\/p>\n

Unlike quotations and sales letters, correspondence concerning order is largely routine. Sometimes there is no correspondence at all; instead, buyers use printed order forms and sellers use printed acknowledgments. Order on printed forms has a number of advantages:<\/p>\n

1. The forms are pre-numbered, and therefore, easy to refer to<\/p>\n

2. Important details cannot easily be overlooked<\/p>\n

3. The general conditions under which order are placed can be seen on the front, otherwise the sellers will not be legally bound by them.<\/p>\n

As a matter of fact, printed order should always be with a covering letter.<\/p>\n

Order placed by cable, telex, fax, email or CGM should be confirmed in writing to avoid misunderstandings.<\/p>\n

1.3. Legal position of the parties<\/p>\n

As stated in Chapter 4, a seller who has quoted is not legally bound to accept the buyer’s order, unless the quotation was made as a firm offer. The buyer’s order is an offer to buy and the seller or offerer is not legally bound to honour their agreement.<\/p>\n

a. The buyer’s obligations<\/em><\/strong><\/p>\n

When a binding agreement comes into force, the buyer is required by law:<\/p>\n

1. to accept the goods supplied, provided they comply with the terms of to order<\/p>\n

2. to pay for them at the time of delivery, unless there is an agreement to the contrary<\/p>\n

3. to check the goods as soon as possible (Failure to give prompt notice of faults to the seller will be taken as acceptance of the goods).<\/p>\n

b. The seller is obligations<\/em><\/strong><\/p>\n

The seller is required by law:<\/p>\n

1. to deliver the goods exactly of the kind ordered, and at the agreed time<\/p>\n

2. to guarantee the goods to be free from faults of which the buyer could not be aware at the time of purchase .<\/p>\n

If faulty goods are delivered, the buyer can demand, either a reduction in price, or replacement of the goods, or cancellation of the order. He or she may also be able to claim damages (see Chapter 11: Complaints and Claims).<\/p>\n

Routine orders for standard goods are short and formal but they must include essential details concerning the goods, delivery and terms of payment. Where the order covers more than one item they should be tabulated. This lessens the chance of items being overlooked.<\/p>\n


<\/strong>Example 1. Order by Letter from a New Customer<\/strong><\/p>\n\n\n\n\n
\n

INTERNATIONAL IMPORT COMPANY<\/strong><\/p>\n

101 Babuhofstrasse<\/p>\n

Hamburg<\/p>\n

Cable: INTERM<\/p>\n

Messrs: Artexport<\/p>\n

33 Ngo Quyen St<\/p>\n

Hanoi-Vietnam 20th<\/sup> July, 20…<\/p>\n

Dear Sirs,<\/em><\/p>\n

Order No 1001\/2<\/strong><\/p>\n

We thank you for your offer No 303\/P2 dated 10th<\/sup> July and have pleasure in placing an order on the following terms and conditions:<\/p>\n

1. Commodity: fancy rush mats<\/p>\n

2. Quality and specification: as per attached specification and designs<\/p>\n

3. Quantity: 5,000 (five thousand) pieces<\/p>\n

4. Price, unit, CFR Hamburg including packing<\/p>\n

: US$ 0,45<\/p>\n

Total: US$ 1,250<\/p>\n

5. Packing: to be wrapped in strong rush matting, steel hoped, 20 pieces in one bale, and marked 1001\/2\/19 INTERM<\/p>\n

6. Delivery:3,000 pcs in Sept, 19…<\/p>\n

2,000 pcs in Oct, 19…<\/p>\n

7. Terms of payment: by irrevocable letter of credit to be established in favour of the seller to the account of Ngan hang Ngoai thuong Viet Nam and confirmed by London Commercial Bank, 15days prior to the first shipment, which mentions Partial shipment is allowed.<\/p>\n

The goods are required to be isured under maine All Risks terms from Warehouse Viet Nam to Warehouse Hamburg. The insurance is to be effected with a first class Vietnamese or foreign insurance company.<\/p>\n

Please confirm your acceptance of this order and such acceptance should arrive not later than 14 days after the date of this order.<\/p>\n

Yours faithfully,<\/p>\n

For International Import Co.<\/p>\n

(Signed)<\/p>\n

M. Belter<\/p>\n

Manager, Purchase Department<\/p>\n<\/td>\n<\/tr>\n

<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Example 2. <\/strong>Order based on the result of previous talks between.Representatives of the Seller and the Buyer<\/p>\n\n\n\n\n
\n

Order No TD44\/50\/12T<\/p>\n

30th<\/sup> November, 20…<\/p>\n

The Buyer: Machinoimport HanoiAddress: 8 Trang Thi St., Hanoi, SRV<\/p>\n

The Seller: Robinson and Co,. Ltd. Address: 48, Oxford St., London WI. England.<\/p>\n

.<\/p>\n

1. OBJECT OF ORDER: the Seller sells and the Buyer buys the goods listed in the specification attached hereto, at the prices and in the quantity indicated therein. The said specification forms an integral part of this order.<\/p>\n

2. PRICE AND TOTAL AMOUNT: prices are understood to be CIF Haiphong including packing. The total amount of this order is \u00a3…<\/p>\n

3. DATE OF DELIVERY: the goods are to be delivered in three parcels at the rate of one consignment each month. The first parcel is to be shipped in May, 20…<\/p>\n

4. PACKING: in export packing in conformity with the accepted standards.<\/p>\n

5. MARKING: each case to be marked in weather proof paint as follows:<\/p>\n

Order No TD44\/50\/12T<\/p>\n

Name of Shipper: Robinson and Co. Ltd.<\/p>\n

Name of Consignee: Machinoimport Hanoi<\/p>\n

Case No 1\/and up<\/p>\n

Net weight:<\/p>\n

Gross weight:<\/p>\n

Measurement: ….. cm x …..cm x …..cm<\/p>\n

6. TECHNICAL DOCUMENTS: two sets of drawings and instructions for assembly, operation and maintenance are to be shipped with the goods; one set is to be airmailed to the buyer not later than 30th<\/sup> April, 20…<\/p>\n

7. TERM OF PAYMENT: Payment is to be effected in U.S dollars by an irrevocable and divisible Letter of Credit to be valid for 90 days; the L\/C is to be opened by the Buyer in favour of the Seller for the total amount of the order with a London Bank within 15 days after the Buyer receives notification of readiness and notification that the necessary export license has been obtained.<\/p>\n

Documents required for payment:<\/p>\n

a. Commercial invoices (3)<\/p>\n

b. Original Bill of Lading (1)<\/p>\n

c. Packing sheets (3)<\/p>\n

d. Test and Inspection certificate (1)<\/p>\n

e. Copy of Export license (1)<\/p>\n

f. Insurance Policy (1)<\/p>\n

8. GURANTEE: 24 months after despatch. Should the machines prove to be defective during the guarantee period, the Seller undertakes to replace or repair any defective part free of charge; the guarantee does not apply to damage caused by improper storage or careless maintenance.<\/p>\n

Other terms are as agreed upon in the record of our talks on 15th<\/sup> Oct. and 20th<\/sup> Oct. 20… attached hereto.<\/p>\n

For and on behalf of the Buyer<\/p>\n

(Signed)<\/p>\n

Nguyen Quang<\/p>\n

Vice Director<\/p>\n

Machinoimport Hanoi<\/p>\n<\/td>\n<\/tr>\n

<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Example 3. Letter Confirming Order by cable<\/strong><\/p>\n

Dear Sirs,<\/em><\/p>\n

We thank you for your offer of 25<\/em>th<\/em><\/sup> May, 20… for Diesel engine, Model 4238-200PS and confirm our today’s E-mail reading as follows: <\/em><\/p>\n

\u201cWe agree to <\/em>orderMD<\/em> 4238-200Ps at \u00a315,690 for payment by at sight LC <\/em>forshipment<\/em> in Nov.20…\u201d<\/em><\/p>\n

And we should like to make clear the following terms and conditions: <\/em><\/p>\n

1. Description: Diesel <\/em>Enginer<\/em>, Model 4238-200PS complete with spare parts as stated in your catalogue No 24\/5\/89 attached to your said offer<\/em><\/p>\n

2. Price: \u00a3 15,690, FOB, Kobe, <\/em>Japan<\/em> including packing in seaworthy wooden cases<\/em><\/p>\n

3. Shipment: In one lot in November, 20…<\/em><\/p>\n

4. Payment: By irrevocable letter of credit at sight to be opened with the Bank for Foreign Trade of Vietnam to the account of <\/em>Misuit<\/em> Bank Tokyo in your <\/em>favour<\/em> 15 days prior to the date of shipment, valid for 90 days, amounting to the whole value of the goods to be shipped<\/em><\/p>\n

5. Technical documents: You are required to send us all necessary technical documents concerning operation, assembling or maintenance of the machine<\/p>\n

6. Guarantee: Within 6 months after commencement of operation or 12 months after <\/em>despatch<\/em>.<\/em><\/p>\n

We are looking forward to your kind confirmation of sales.<\/em><\/p>\n

Yours faithfully,<\/em><\/p>\n

Example 4a. Order Form with Covering Letter<\/strong><\/p>\n

Covering Letter<\/p>\n

Dear Sirs,<\/em><\/p>\n

Please find enclosed our order No. DR 4316 for men’s and boys’ sweaters in assorted sizes, <\/em>colours<\/em>, and designs.<\/em><\/p>\n

We have decided to accept the 15% trade discount you offered and terms of payment viz. documents against payment, but would like these terms reviewed in the near future.<\/em><\/p>\n

Would you please send the shipping documents and your sight draft to <\/em>Northminster<\/em> Bank (City Branch), Deal Street, <\/em>Birmingham<\/em> B3 ISQ.<\/em><\/p>\n

If you do not have any of the listed items in stock, please do not send substitutes in their place.<\/em><\/p>\n

We would appreciate delivery within the next six weeks, and look forward to your acknowledgement.<\/em><\/p>\n

Yours sincerely,<\/em><\/p>\n

b. Order Form<\/p>\n\n\n\n\n\n\n\n\n
\n

ORDER<\/strong> No DR 4316<\/p>\n

Dhannt<\/strong> & Sons Co., Ltd.<\/strong><\/p>\n

(Head Office), Nesson House, Newell Street, Birmingham B3 3EL<\/p>\n

Telephone: 021366571 Fax: 021 2368592 Telex: 341641<\/p>\n

Satex S.p.A<\/p>\n

Via di Pietra Papa<\/p>\n

00146 Roma<\/p>\n

ITALY Authorized ………………..<\/p>\n

\n<\/td>\n<\/tr>\n

\n

\n<\/td>\n

\n

Quantity<\/p>\n<\/td>\n

\n

Item description<\/p>\n<\/td>\n

\n

Cat.
No.<\/p>\n<\/td>\n

\n

Price CIF
London<\/p>\n<\/td>\n

\n

\n<\/td>\n<\/tr>\n

\n

\n<\/td>\n

\n

50<\/p>\n

30<\/p>\n

30<\/p>\n

40<\/p>\n<\/td>\n

\n

V Neck : 30 Red\/20 Blue<\/p>\n

Roll Neck: 15 Black\/15 Blue<\/p>\n

Crew Neck: 15 Green\/15 Beige<\/p>\n

Crew Neck: pattern<\/p>\n

Note: Subject to 5% quantity discount<\/p>\n<\/td>\n

\n

R432<\/p>\n

N154<\/p>\n

N154<\/p>\n

R541<\/p>\n<\/td>\n

\n

\u00a313.80 each<\/p>\n

\u00a3 9.40 “<\/p>\n

\u00a3 16.00 “<\/p>\n

\u00a3 12.60 “<\/p>\n<\/td>\n

\n

\n<\/td>\n<\/tr>\n

\n

\n<\/td>\n

\n

Comments: 15% Trade Disc Pymt D\/P Del. 6 weeks<\/p>\n

Date: 9 March, 20…<\/p>\n<\/td>\n

\n

\n<\/td>\n<\/tr>\n

\n

\n<\/td>\n<\/tr>\n

<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Example 4b. Order form with covering letter<\/strong><\/p>\n

Covering Letter<\/p>\n

Dear Sirs,<\/em><\/p>\n

Your Reference LB\/AHB<\/strong><\/p>\n

We thank you for your offer of 5<\/em>th<\/em><\/sup> July and enclose our order No 0345 for 4 of the items.<\/em><\/p>\n

All these items are urgently required by our customers. We therefore hope you will arrange to have them shipped immediately.<\/p>\n

In the meantime we are looking forward to your early confirmation by cable.<\/em><\/p>\n

Yours faithfully,<\/em><\/p>\n

b. Order form<\/p>\n\n\n\n\n\n\n\n
\n

ORDER<\/strong> FORM<\/strong><\/p>\n

Nylon Fabrics Ltd.<\/strong><\/p>\n

18 Brezennode Street<\/p>\n

Manchester, 2, England<\/p>\n

17th<\/sup> July 20….<\/p>\n

Order No 0345<\/p>\n

Artexport<\/p>\n

31 Ngo Quyen St., Hanoi<\/p>\n

SRVN.<\/p>\n

Pleasure supply:<\/p>\n

\n<\/td>\n<\/tr>\n

\n

\n<\/td>\n

\n

Quantity<\/p>\n<\/td>\n

\n

Item<\/p>\n<\/td>\n

\n

Catalogue No.<\/p>\n<\/td>\n

\n

Price<\/p>\n<\/td>\n

\n

\n<\/td>\n<\/tr>\n

\n

\n<\/td>\n

\n

2,500<\/p>\n

2,500<\/p>\n

5,000<\/p>\n

5,000<\/p>\n<\/td>\n

\n

Bed sheets, blue<\/p>\n

Bed do sheets, primrose<\/p>\n

Pillow cases, blue<\/p>\n

Pillow cases, primrose<\/p>\n<\/td>\n

\n

75<\/p>\n

82<\/p>\n

117<\/p>\n

121<\/p>\n<\/td>\n

\n

\u00a31,25 each<\/p>\n

\u00a31,50 “<\/p>\n

\u00a3 0,60 “<\/p>\n

\u00a3 6,60 “<\/p>\n<\/td>\n

\n

\n<\/td>\n<\/tr>\n

\n

Total price: \u00a3 …………………….<\/p>\n

1. The prices are understood to be CIF Manchester including packing<\/p>\n

2. Payment: by L\/C as usual<\/p>\n

3. Shipment: Immediate delivery<\/p>\n

4. Packing: In customary export cases.<\/p>\n

For Nylon Fabrics Ltd.<\/p>\n

(Signed)<\/p>\n

W. James<\/p>\n

Secretary<\/p>\n

\n<\/td>\n<\/tr>\n

<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Example 5. Order with Special Conditions attached<\/strong><\/p>\n\n\n\n\n\n\n\n
\n

Dear Sirs,<\/em><\/p>\n

We thank you for your letter of 22<\/em>nd<\/em><\/sup> April, enclosing a booklet with details of your range of wrist watches<\/em><\/p>\n

We are very interested in the different types of watches you offer and have decided to place a trial order on the following terms and conditions:<\/p>\n

\n<\/td>\n<\/tr>\n

\n

\n<\/td>\n

\n

Iterm No<\/p>\n<\/td>\n

\n

Article<\/p>\n<\/td>\n

\n

Quantity<\/p>\n<\/td>\n

\n

Unit price<\/p>\n<\/td>\n

\n

Total price<\/p>\n<\/td>\n

\n

\n<\/td>\n<\/tr>\n

\n

\n<\/td>\n

\n

40<\/p>\n

47<\/p>\n

48<\/p>\n<\/td>\n

\n

Popular<\/p>\n

Regent<\/p>\n

Aristroc<\/p>\n<\/td>\n

\n

1,500<\/p>\n

1,200<\/p>\n

1,500<\/p>\n<\/td>\n

\n

\u00a3 90 per dozen<\/p>\n

\u00a3 150 per dozen<\/p>\n

\u00a3 240 per dozen<\/p>\n<\/td>\n

\n

\n<\/td>\n

\n

\n<\/td>\n<\/tr>\n

\n

Total value \u00a3 …………………<\/p>\n

1. The prices are CIF Singapore including packing<\/p>\n

2. Packing: in seaworthy export cases<\/p>\n

3. Payment: by irrevocable L\/C<\/p>\n

4. Delivery: In or before October, 20….<\/p>\n

We place this order on the clear understanding that the consignment will be despatched in time to reach us on or before 31st<\/sup> October, 20… and reserve the right to cancel it and refuse delivery after this date.<\/p>\n

We look forward to having your confirmation soon.<\/p>\n

Yours faithfully,<\/p>\n<\/td>\n<\/tr>\n

<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

2. Acknowledging the Order<\/p>\n

2.1.<\/strong> Orders from regular Buyers are in practice acknowledged by a printed form of sales or selling confirmation, such confirmation should include:<\/p>\n

– Buyer’s name and address<\/p>\n

– Seller’s name and address<\/p>\n

– Commodity<\/p>\n

– Quantity<\/p>\n

– Unit price<\/p>\n

– Total value<\/p>\n

– Packing and marking<\/p>\n

– Delivery<\/p>\n

– Payment<\/p>\n

– The date of the confirmation<\/p>\n

– Buyer and Seller’s signatures.<\/p>\n

Or sometimes a rubber seal containing such words as \u201cAccepted\u201d<\/em><\/strong> can be used and printed on one of the copies of the order instead of the seller having to write a confirmation.<\/p>\n

Example 1. <\/strong>Printed form of Sales Confirmation from <\/strong>Machinoimport<\/strong> Hanoi <\/strong><\/p>\n\n\n\n\n\n\n\n
\n

The <\/strong>Vietnam<\/strong> National Machinery Export and Import Corporation<\/strong><\/p>\n

Head office: 8 Trang Thi Street, Hanoi, SRVN<\/p>\n

Telephone & Fax: (84) \u2013 83 53365 – 853705<\/p>\n

Your ref: Hanoi, 23rd<\/sup> May 20…<\/p>\n

Our ref:<\/p>\n

Messrs. St. Anthony’s Stores<\/p>\n

51 Victorial Road<\/p>\n

Bankok – THAILAND<\/p>\n

SALES CONFIRMATION<\/strong><\/p>\n

1. With reference to …..<\/p>\n

We here by confirm our sales as follows:<\/p>\n

\n<\/td>\n<\/tr>\n

\n

\n<\/td>\n

\n

Iterm<\/p>\n<\/td>\n

\n

Articles<\/p>\n<\/td>\n

\n

Type<\/p>\n<\/td>\n

\n

Quantity<\/p>\n<\/td>\n

\n

Price<\/p>\n<\/td>\n

\n

Total<\/p>\n<\/td>\n

\n

\n<\/td>\n<\/tr>\n

\n

\n<\/td>\n

\n

1<\/p>\n<\/td>\n

\n

Diesel Engine<\/p>\n<\/td>\n

\n

MD 4238-200PS<\/p>\n<\/td>\n

\n

1<\/p>\n<\/td>\n

\n

\u00a3 15,690<\/p>\n<\/td>\n

\n

\n<\/td>\n

\n

\n<\/td>\n<\/tr>\n

\n

In words: …………………………………………………… Total value \u00a3 15,690<\/p>\n

2. The price is taken as FOB Hai Phong packing included.<\/p>\n

3. Packing: customary export packing for sea freight<\/p>\n

4. Insurance: From …. to …. shall be arranged and paid for by….<\/p>\n

5. Delivery date: In November, 20….<\/p>\n

6. Payment: by irrevocable L\/C at sight opened to our a\/c in Vietcombank, Hanoi<\/p>\n

For Machinoimport Hanoi<\/p>\n

(Signed)<\/p>\n

Nguyen Quang<\/p>\n

Director<\/p>\n<\/td>\n<\/tr>\n

<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

But a short letter stating when delivery may be expected is better and helps to create good will as it is the case with the following example.<\/p>\n

Example 2. Short Letter of Confirmation<\/strong><\/p>\n

Dear Mr. Crane,<\/em><\/p>\n

Thank you for your order (No. DR 4316) which we are now making up. We have all the items in stock and will be advising you in the near future.<\/em><\/p>\n

Yours sincerely,<\/em><\/p>\n

Example 3. Sales Confirmation in printed form from <\/strong>Barotex<\/strong> Hanoi<\/strong><\/p>\n\n\n\n\n\n\n\n\n
\n

The <\/strong>Vietnam<\/strong> Bamboo and Rattan Wares <\/strong><\/p>\n

Import & Export Company<\/strong><\/p>\n

6E Thai Thinh Street – Hanoi – SRVN<\/p>\n

Phone & Fax: 84 85636975<\/p>\n

Hanoi, May 25th<\/sup>, 20….<\/p>\n

Buyer: I. Westphal<\/p>\n

Tingvez 630,<\/p>\n

23000 Copenhangen<\/p>\n

Denmark<\/p>\n

Sales confirmation No ID 4450<\/strong><\/p>\n<\/td>\n<\/tr>\n

\n

\n<\/td>\n

\n

Ref<\/p>\n<\/td>\n

\n

Description<\/p>\n<\/td>\n

\n

Unit<\/p>\n<\/td>\n

\n

Quantity<\/p>\n<\/td>\n

\n

Unit price<\/p>\n<\/td>\n

\n

Total Price<\/p>\n<\/td>\n

\n

\n<\/td>\n<\/tr>\n

\n

\n<\/td>\n

\n

Ours<\/p>\n<\/td>\n

\n

Yours<\/p>\n<\/td>\n

\n

\n<\/td>\n<\/tr>\n

\n

\n<\/td>\n

\n

042<\/p>\n<\/td>\n

\n

A2<\/p>\n<\/td>\n

\n

B152 Rattan Wares<\/p>\n<\/td>\n

\n

\n<\/td>\n

\n

\n<\/td>\n

\n

\n<\/td>\n

\n

\u00a33,458<\/p>\n<\/td>\n

\n

\n<\/td>\n<\/tr>\n

\n

Say: Three thousand four hundred and fifty eight pounds only.<\/p>\n

1. The above price is to be understood to be CIF Copenhagen in accordance with Incoterms 2000 packing included.<\/p>\n

2. Packing: In corrugated cardboard cases or wooden cases.<\/p>\n

3. Insurance: to be borne by the Seller.<\/p>\n

4. Delivery: As soon as possible but not later than 15th<\/sup> Oct. 20…<\/p>\n

5. Payment: by irrevocable and confirmed L\/C.<\/p>\n

For the Buyer For the Seller<\/p>\n

\n<\/td>\n<\/tr>\n

<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Example 4. Sales confirmation by letter<\/strong><\/p>\n

Dear Sirs,<\/em><\/p>\n

We thank you very much for your order No 0345 dated 17<\/em>th<\/em><\/sup> July, 20….. and are very pleased to confirm our sales on the following terms and conditions:<\/em><\/p>\n

1. Commodity: bed sheets, blue <\/em><\/p>\n

2. Quality and specification: as per catalogue No 75<\/em><\/p>\n

3. Quantity: 2,500 p cs<\/em><\/p>\n

4. Price, unit, CIF Manchester, including packing:<\/em><\/p>\n

\u00a3 1.25 each,<\/em><\/p>\n

Total value <\/em>\u00a3 3,125<\/em><\/p>\n

5. Payment: by irrevocable L\/C as usual<\/em><\/p>\n

6. Packing: in customary export cases<\/em><\/p>\n

7. Shipment: immediate delivery.<\/em><\/p>\n

We hope when the goods reach you they will give you full satisfaction in all aspects as our best attention has been paid to handing your order in general and to its delivery in particular.<\/em><\/p>\n

Meanwhile we are looking forward to having your repeat orders.<\/em><\/p>\n

Yours faithfully,<\/em><\/p>\n

2.2. <\/strong>Orders from new customer should certainly be acknowledged by letter, better known in business circle as sales confirmation or selling confirmation. The letter should:<\/p>\n

1. Express the pleasure of receiving the order<\/p>\n

2. Add favourable comments on the goods ordered<\/p>\n

3. Include an assurance of prompt and careful attention<\/p>\n

4. Draw attention to other products likely to be of interest<\/p>\n

5. Hope for further orders.<\/p>\n

Example<\/p>\n

Dear Sirs,<\/em><\/p>\n

We are very pleased to receive your order No 235\/p6 of 23<\/em>rd<\/em><\/sup> May, 20… for Diesel engine, Model 4238\/200PS and welcome you as one of our customers. We would like to confirm the supply of the said machine on the terms and conditions as stated in your order and are arranging for <\/em>despatch<\/em> in November 20….<\/em><\/p>\n

When the goods reach you, we feel confident you will be completely satisfied with them – at the prices offered they represent exceptional value.<\/em><\/p>\n

As you may not be aware of the range of goods we deal in, we are enclosing a copy our catalogue and hope that our handling of your first order with us will lead to further business between us and mark the beginning of a happy working relationship.<\/em><\/p>\n

Yours faithfully,<\/em><\/p>\n

2.3.<\/strong> When the goods ordered cannot be delivered immediately,<\/p>\n

1. apologize for the delay<\/p>\n

2. explain the reason<\/p>\n

3. hope the customers are not being inconvenienced unduly<\/p>\n

4. state when the delivery may be expected, if this is possible.<\/p>\n

Example 1. Delayed shipment <\/strong><\/p>\n

Dear <\/em>Mr<\/em> Majid,<\/em><\/p>\n

I am writing to you concerning your order, No. CU 1154\/d which you placed four <\/em>weeds<\/em> ago. At that time we had expected to be able to complete the order well within the delivery date we gave you which was 18 June, but since then we have heard that our main supplier of chrome has gone bankrupt.<\/em><\/p>\n

This means that we have to find another supplier who could fulfil all the outstanding contracts we have to complete. As you will appreciate this will take some time, but we are confident that we should be able to arrange to get our materials and deliver consignments to you by the middle of next month.<\/em><\/p>\n

The units themselves have been assembled and simply now need completing; We regret this unfortunate situation over which we had no control and apologize for the inconvenience; If you wish to cancel the order it would be quite understandable, but we stress and appreciate it if you could bear with us till then.<\/em><\/p>\n

Please let us know your decision as soon as possible. Thank you for your consideration.<\/em><\/p>\n

Yours sincerely,<\/p>\n

Example 2. <\/strong><\/p>\n

Dear Sirs,<\/em><\/p>\n

We thank you for your order No 0345 dated 17<\/em>th<\/em><\/sup> July, 20….. but regret very much that we are unable to execute your order immediately owing to heavy home demand.<\/em><\/p>\n

However, we can assure you that the shipment will be ready for <\/em>despatch<\/em> in the second half of the 4<\/em>th<\/em><\/sup> quarter, 20….<\/em><\/p>\n

We trust that the delay will not cause you any serious inconvenience and hope that you will continue to do business with us.<\/em><\/p>\n

Yours faithfully,<\/em><\/p>\n

Example 3. <\/strong><\/p>\n

Dear Sirs,<\/p>\n

We were very glad to receive your order No 0234 dated 17<\/em>th<\/em><\/sup> July, 20… but much regret that, because of exceptional demand form home for the items ordered, we are, therefore, at present out of the makes your require.<\/em><\/p>\n

The manufacturers have promised us a further supply by the end of the last quarter, 20… and if <\/em>your<\/em> could wait until then we would deliver promptly the quantity you need.<\/em><\/p>\n

We are indeed sorry not to be able to meet your present order immediately and hope that in the circumstance you will bear with us.<\/em><\/p>\n

Yours faithfully,<\/em><\/p>\n

3. Declining the Order<\/p>\n

There are sometimes when the Seller does not accept the Buyer’s order as for example:<\/p>\n

1. Where he is not satisfied with the Buyer’s terms and conditions<\/p>\n

2. Where the Buyer’s Credit is suspect<\/p>\n

3. Where the goods are not available<\/p>\n

Letters rejecting orders must be written with the utmost care and with an eye to good will and further business. When writing such letters:<\/p>\n

1. regret your inability to meet Buyer’s need<\/p>\n

2. propose an alternative product, if one is available<\/p>\n

3. hope for the opportunity to be of service to them another time.<\/p>\n

Example 1. <\/strong><\/p>\n

Dear Mr van Gellen,<\/p>\n

Thank you for your order No. HU 1449, which we received today; Unfortunately, we do not feel that we can offer the trade discounts which you have asked for, viz, 35 per cent as we only allow a 25 per cent trade discount to all our customers regardless of the quantity they buyer.<\/em><\/p>\n

Our price are extremely competitive and it would not be worthwhile supplying on the allowance you have asked for. Therefore, in this instance, I regret that we have to turn down your order.<\/em><\/p>\n

Yours sincerely,<\/em><\/p>\n

Example 2. <\/strong><\/p>\n

Dear Sirs,<\/em><\/p>\n

We have carefully considered your counter proposal of 15<\/em>th<\/em><\/sup> August to our offer of woolens but very much regret that we cannot accept it. <\/em><\/p>\n

The prices we quoted in our letter of 1<\/em>st<\/em><\/sup> August leaves us with only the smallest margin; they are in fact lower than those of our competitors for goods of similar quality.<\/em><\/p>\n

The wool used in the manufacture of our Eagle range undergoes a special patented process that prevents shrinkage and increases durability; The fact that we are the largest suppliers of woolens to <\/em>may<\/em> countries in Europe is in itself evidence of the good value of our products.<\/em><\/p>\n

If, having given further thought to the matter you feel you cannot accept our offer, we hope it will not prevent you from approaching us on some other occasions. We are always happy to hear from you and will carefully consider any proposals likely to lead to business between us.<\/em><\/p>\n

Yours faithfully,<\/em><\/p>\n

Example 3. <\/strong><\/p>\n

Dear Sirs,<\/em><\/p>\n

We thank you for your order No 9445 TB dated 15<\/em>th<\/em><\/sup> May for grinding machine Md 42242 but have to disappoint you.<\/em><\/p>\n

At present we have no stock of the machine you required and do not expect to have further deliveries for at least another six months. Before then you may have been able to obtain the goods elsewhere, but if not, we will notify immediately when our new stock comes in.<\/em><\/p>\n

Yours faithfully,<\/em><\/p>\n

4. Seller’s Counter – Offer<\/p>\n

When a seller receives an order he cannot meet for some reason, he may take one of the following courses:<\/p>\n

1. He may send a substitute<\/p>\n

2. He may make a counter-offer<\/p>\n

3. He may regretfully decline the order.<\/p>\n

He may decline the order only if he has no other choice. He may send a substitute only when he can obtain the buyer’s consent. But it is better to follow the sound practice of making a counter-offer. But if goods sent as substitutes, they should be sent “on approval” and the seller should accept the responsibility for caniage charges both ways.<\/p>\n

Example 1. The Seller Offers to Send a Substitute<\/strong><\/p>\n

Dear Sirs,<\/em><\/p>\n

We thank you for your letter of 25 May, 20… enclosing your order for 8,00 yards of 36 in wide “<\/em>Aqualine<\/em>” watered silk.<\/em><\/p>\n

We are sorry we can no longer supply this silk. Fashions constantly change and in the recent years the demand for watered silk has fallen to such an extent that we have ceased to produce them. In their place we can offer you our new “Gossamer” brand of rayon. This is finely woven, hard wearing, non <\/em>creasable<\/em> material with a most attractive luster; The large number of repeat orders we have received from leading importers abroad is a clear evidence of the widespread popularity of this brand; At the low price of only \u00a3 0,85 a yard this rayon is much cheaper than silk and its appearance is just as attractive.<\/em><\/p>\n

We are makers of other cloths in which you may be interested and we are sending you a full range of patterns by parcel post. All these are selling very well in many countries and we can safely recommend them. We can supply all of them from stock and if, as we hope, you decide to place an order, we could make immediate delivery.<\/em><\/p>\n

Yours faithfully<\/em>,<\/p>\n

Example 2. The Seller Sends a Substitute <\/strong><\/p>\n

Dear Sirs,<\/em><\/p>\n

We are glad to learn from your letter of 10<\/em>th<\/em><\/sup> April that you have decided to place a large order for a <\/em>umber<\/em> of items included in our quotation; All the items ordered are in stock except 200 dozens of Ladies bicycles painted in strawberry pink. Stock of these has been sold out since we quoted them and the makers inform us that it will be another two months before they can send replacements.<\/em><\/p>\n

As it is stated in your order that delivery of all items is a matter of urgency, we have substituted the goods in question in deep orange, identical in design and quality with those ordered; They are rick-looking and most attractive and very popular with our other customers; We hope you will like them, but if not, please return them at our expense; All the items ordered are being sent to you by ship and should reach you some day in the near future.<\/em><\/p>\n

We hope you will be pleased with them.<\/em><\/p>\n

Yours faithfully,<\/em><\/p>\n

5. Advice of Despatch<\/p>\n

5.1.<\/strong> When the goods are despatched, the Buyer should be notified, either by advice note<\/em> or by letter stating what has been sent, when it was sent, and the means of transport used. Where the invoice is sent by post, it serves as an advice note and a separate advice is unnecessary.<\/p>\n

\u00ad\u00ad\u00ad\u00ad\u00ad<\/p>\n

Example 1. Advice of <\/strong>Despatch<\/strong><\/p>\n

Dear Sirs,<\/em><\/p>\n

Order R1432<\/strong><\/p>\n

The above order has now been completed and sent to Liverpool Docks where it is awaiting loading onto the MS Manitoba which sails for <\/em>Dawson<\/em>, <\/em>Canada<\/em> on the 16 July and arrives on 30 July.<\/em><\/p>\n

Once we have the necessary documents we will hand them to <\/em>Burnley<\/em> City Bank, your bank’s agents here, and they will forward them to the Canadian Union Trust Bank.<\/em><\/p>\n

We have taken special care to see that the goods have been packed as per your instructions: the six crates being marked with your name, and numbered 1-6; Each crate measures 6ft x 4ft x 3ft and weighs 50kgs.<\/em><\/p>\n

We managed to get all items from stock with the exception of Cat. No. G16 which we only had in red. But we included it in the consignment as it had the Willow pattern you asked for.<\/em><\/p>\n

If there is any further information you require, please contact us. Thank you very much for your order, and we look forward to hearing from you again soon.<\/em><\/p>\n

Yours faithfully,<\/em><\/p>\n

Example 2. Advice of <\/strong>Despatch<\/strong><\/p>\n

Dear Mr. Crane,<\/em><\/p>\n

We would like to advise you that your order has been shipped on the MS <\/em>Marconissa<\/em> and should reach you within the next ten days.<\/em><\/p>\n

Meanwhile our bank has forwarded the relevant documents and sight draft for \u00a31,662,60 to the <\/em>Northminster<\/em> Bank (City Branch) <\/em>Birmingham<\/em>. <\/em><\/p>\n

We are sure you will be pleased with the consignment and look forward to your next order.<\/em><\/p>\n

Yours sincerely,<\/em><\/p>\n

Example 3. An Advice Note<\/strong><\/p>\n\n\n\n\n\n\n\n\n
\n

Advice Note<\/strong><\/p>\n

Re: Your order <\/strong>N. D163<\/strong>\/9<\/strong><\/p>\n

The following consignment has been sent to you by rail today. Please confirm receipt and quote consignment note No. 8817561915<\/em><\/p>\n

\n<\/td>\n<\/tr>\n

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\n<\/td>\n

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Quantity<\/p>\n<\/td>\n

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Goods (Description)<\/p>\n<\/td>\n

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\n<\/td>\n

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4 doz<\/p>\n

68<\/p>\n

100<\/p>\n

4 doz<\/p>\n

6 doz<\/p>\n<\/td>\n

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ERC adaptors 13 amp<\/p>\n

Dimmer switches 250 watt<\/p>\n

1-metre fluorescent fitting with defuser<\/p>\n

Jacar 4-mette extension leads 3kWW (3,000 watt)<\/p>\n

13 amp point fittings<\/p>\n<\/td>\n

\n

\n<\/td>\n<\/tr>\n

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\n<\/td>\n

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Comments<\/strong>: Paid on Pro Forma inv. B3171Date<\/strong>: 5 September 20…<\/p>\n<\/td>\n

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\n<\/td>\n<\/tr>\n

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<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Example 4. Request for forwarding instructions<\/strong><\/p>\n

Dear Sirs,<\/em><\/p>\n

We are pleased to inform that the 1,200 M\/T of rubber RSSI you ordered on 20<\/em>th<\/em><\/sup> May, 20… are now ready for <\/em>despatch<\/em>.<\/em><\/p>\n

When placing your order you stressed the importance of prompt delivery, and we are glad to say by making special efforts, we have been able to improve a fortnight on the delivery date agreed upon.<\/em><\/p>\n

We are awaiting your shipping instructions, and immediately we receive them we will send you advice of <\/em>despatch<\/em>.<\/em><\/p>\n

Yours faithfully,<\/em><\/p>\n

Example 5. Advice of <\/strong>Despatch<\/strong><\/p>\n

Dear Sirs,<\/em><\/p>\n

We are pleased to inform that the 1.200M\/T of RSSI rubber you ordered on 20<\/em>th<\/em><\/sup> May, 20…. have now been obtained and packed ready for <\/em>despatch<\/em>. Arrangements for the first shipment, <\/em>CIF <\/em>Singapore<\/em> have been made with <\/em>Vietfratch<\/em> Hanoi and as soon as we receive their statement of charges, we will arrange for shipping documents to be sent to you through <\/em>Vietcombank<\/em> Hanoi against your draft for acceptance, as agreed. We appreciate the opportunity to serve you and look forward to further business with you.<\/em><\/p>\n

Yours faithfully,<\/em><\/p>\n

2.<\/strong> An Advice of Despatch may be purely formal as in Example 1 but the addition of favourable comments on the goods themselves as in Example 2, is always a good policy and well repays the little extra trouble involved.<\/p>\n

Example 1. Formal Advice of <\/strong>Despatch<\/strong><\/p>\n

Dear Sirs, <\/em><\/p>\n

Please note that the 25,00 raincoats you ordered on 15 September, 20… will be <\/em>despatch<\/em> early next week by MS Cargill sailing form the port of <\/em>Da Nang<\/em> on Monday 10<\/em>th<\/em><\/sup> November.<\/em><\/p>\n

We enclose our invoice and shall present shipping documents and our draft for acceptance through the Royal Bank of <\/em>Canada<\/em> as agreed. <\/em><\/p>\n

We assure you that any further order you may place with us will always carefully attended to.<\/em><\/p>\n

Yours faithfully,<\/em><\/p>\n

Example 2. Advice of <\/strong>Despatch<\/strong> with <\/strong>Favourable<\/strong> Comments on the Goods<\/strong><\/p>\n

Dear Sirs,<\/em><\/p>\n

Enclosed we are sending you our invoice for woolen blankets ordered on 5<\/em>th<\/em><\/sup> October, 20… They will be packed in forty special water-proof cases shipped tomorrow and should reach you by the end of this month.<\/em><\/p>\n

These blankets have been made from carefully selected materials and you will find that they are excellent in value and that the consignment supports our claim to sell the best blankets of their kind at a very competitive price and hope we may look forward to further orders from you.<\/em><\/p>\n

Yours faithfully,<\/em><\/p>\n

3.<\/strong> If the goods ordered reach the buyer in good condition and he is well satisfied with them, it is necessary for him to write acknowledging safe delivery. And if the goods ordered arrive in bad condition (as discussed later in the chapter on Complaints and Claims) it is in the Buyer’s interest that he lodges a complaint or a claim as the case may be, for example:<\/p>\n

Dear Sirs,<\/p>\n

Order No 112\/44 TD<\/strong><\/p>\n

We are very pleased to say that the woolen blankets which you <\/em>despatched<\/em> on 10<\/em>th<\/em><\/sup> November, 20…. arrived in good condition on 15<\/em>th<\/em><\/sup> December, 20… The care and promptness with which you have attended to our order are very much appreciated.<\/em><\/p>\n

Yours faithfully,<\/em><\/p>\n

\u00a0<\/strong><\/p>\n

ENGLISH – VIETNAMESE PHRASES<\/p>\n

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1. Placing orders<\/strong><\/p>\n<\/td>\n

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1. <\/strong>\u0110\u1eb7t<\/strong> h\u00e0ng<\/strong><\/p>\n<\/td>\n<\/tr>\n

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a. Opening<\/em><\/p>\n<\/td>\n

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a. <\/em>M\u1edf<\/em> \u0111\u1ea7u<\/em><\/p>\n<\/td>\n<\/tr>\n

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1. We have received with thanks you letter of…<\/p>\n<\/td>\n

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1. Ch\u00fang t\u00f4i \u0111\u00e3 nh\u1eadn \u0111\u01b0\u1ee3c v\u00e0 xin c\u00e1m \u01a1n th\u01b0 c\u1ee7a c\u00e1c ng\u00e0i \u0111\u1ec1 ng\u00e0y….<\/p>\n<\/td>\n<\/tr>\n

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2. We thank you very much for your offer of…<\/p>\n<\/td>\n

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2. Ch\u00fang t\u00f4i r\u1ea5t c\u00e1m \u01a1n ch\u00e0o h\u00e0ng c\u1ee7a c\u00e1c ng\u00e0i \u0111\u1ec1 ng\u00e0y ….<\/p>\n<\/td>\n<\/tr>\n

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3. We are much obliged for your quotation of…<\/p>\n<\/td>\n

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3. Ch\u00fang t\u00f4i r\u1ea5t c\u00e1m \u01a1n b\u00e1o gi\u00e1 c\u1ee7a c\u00e1c ng\u00e0i \u0111\u1ec1 ng\u00e0y…<\/p>\n<\/td>\n<\/tr>\n

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…. (1) or (2) or (3) and should be glad if you would accept our order for the following goods:<\/p>\n<\/td>\n

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…. (1) ho\u1eb7c (2) ho\u1eb7c (3) v\u00e0 s\u1ebd r\u1ea5t vui m\u1eebng c\u00e1c ng\u00e0i ch\u1ea5p nh\u1eadn \u0111\u01a1n h\u00e0ng c\u1ee7a ch\u00fang t\u00f4i mua nh\u1eefng h\u00e0ng h\u00f3a sau \u0111\u00e2y:<\/p>\n<\/td>\n<\/tr>\n

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4. The prices quoted in your letter of… are acceptable to us, and we are very pleased to place the following order for…<\/p>\n<\/td>\n

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4. Ch\u00fang t\u00f4i c\u00f3 th\u1ec3 ch\u1ea5p nh\u1eadn \u0111\u01b0\u1ee3c gi\u00e1 \u0111\u00e3 b\u00e1o trong th\u01b0 c\u1ee7a c\u00e1c ng\u00e0i \u0111\u1ec1 ng\u00e0y … v\u00e0 ch\u00fang t\u00f4i vui m\u1eebng \u0111\u1eb7t \u0111\u01a1n h\u00e0ng sau \u0111\u00e2y mua….<\/p>\n<\/td>\n<\/tr>\n

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5. We thank you for your offer of 5th<\/sup> July for diesel engines and confirm our today’s cable reading in full as follows:<\/p>\n<\/td>\n

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5. Ch\u00fang t\u00f4i xin c\u00e1m \u01a1n ch\u00e0o h\u00e0ng c\u1ee7a c\u00e1c ng\u00e0i \u0111\u1ec1 ng\u00e0y 5 th\u00e1ng 7 ch\u00e0o b\u00e1n \u0111\u1ed9ng c\u01a1 \u0111i-e-zen v\u00e0 xin x\u00e1c nh\u1eadn \u0111i\u1ec7n c\u1ee7a ch\u00fang t\u00f4i to\u00e0n v\u0103n nh\u01b0 sau:<\/p>\n<\/td>\n<\/tr>\n

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b. Ending<\/em><\/p>\n<\/td>\n

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b. <\/em>Ph\u1ea7n<\/em> k\u1ebft<\/em><\/p>\n<\/td>\n<\/tr>\n

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1. We shall be grateful for prompt delivery as the goods are urgently needed.<\/p>\n<\/td>\n

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1. Ch\u00fang t\u00f4i xin c\u00e1m \u01a1n vi\u1ec7c c\u00e1c ng\u00e0i s\u1ebd nhanh ch\u00f3ng giao h\u00e0ng v\u00ec h\u00e0ng r\u1ea5t c\u1ea7n.<\/p>\n<\/td>\n<\/tr>\n

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2. Please acknowledge this order and confirm that you will be able to deliver by….<\/p>\n<\/td>\n

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2. \u0110\u1ec1 ngh\u1ecb c\u00e1c ng\u00e0i x\u00e1c nh\u1eadn \u0111\u01a1n h\u00e0ng n\u00e0y v\u00e0 x\u00e1c nh\u1eadn r\u1eb1ng c\u00e1c ng\u00e0i c\u00f3 th\u1ec3 giao h\u00e0ng v\u00e0o…<\/p>\n<\/td>\n<\/tr>\n

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3. We hope to receive (look forward to receiving) your advice of despatch by return of post.<\/p>\n<\/td>\n

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3. Ch\u00fang t\u00f4i hy v\u1ecdng (mong) nh\u1eadn \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o giao h\u00e0ng c\u1ee7a c\u00e1c ng\u00e0i v\u00e0o chuy\u1ebfn th\u01b0 sau.<\/p>\n<\/td>\n<\/tr>\n

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4. Please confirm your acceptance of this order; such acceptance should arrive not later than 14 days after the date of the order.<\/p>\n<\/td>\n

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4. \u0110\u1ec1 ngh\u1ecb c\u00e1c ng\u00e0i x\u00e1c nh\u1eadn ch\u1ea5p nh\u1eadn \u0111\u01a1n \u0111\u1eb7t h\u00e0ng n\u00e0y. S\u1ef1 ch\u1ea5p nh\u1eadn n\u00e0y ph\u1ea3i \u0111\u1ebfn v\u1edbi ch\u00fang t\u00f4i kh\u00f4ng qu\u00e1 14 ng\u00e0y k\u1ec3 t\u1eeb ng\u00e0y ghi tr\u00ean \u0111\u01a1n \u0111\u1eb7t h\u00e0ng.<\/p>\n<\/td>\n<\/tr>\n

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5. We trust that you will do your best to execute the order.<\/p>\n<\/td>\n

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5. Ch\u00fang t\u00f4i hy v\u1ecdng r\u1eb1ng c\u00e1c ng\u00e0i s\u1ebd c\u1ed1 g\u1eafng h\u1ebft s\u1ee9c \u0111\u1ec3 th\u1ef1c hi\u1ec7n \u0111\u01a1n h\u00e0ng n\u00e0y.<\/p>\n<\/td>\n<\/tr>\n

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2. Acknowledge Order <\/strong><\/p>\n<\/td>\n

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2. <\/strong>X\u00e1c<\/strong> nh\u1eadn<\/strong> \u0111\u01a1n<\/strong> h\u00e0ng<\/strong><\/p>\n<\/td>\n<\/tr>\n

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a. Opening<\/em><\/p>\n<\/td>\n

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a. <\/em>M\u1edf<\/em> \u0111\u1ea7u<\/em><\/p>\n<\/td>\n<\/tr>\n

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1. We thank you for your order May 6 for Vietnamese black tea HT80.<\/p>\n<\/td>\n

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1. Ch\u00fang t\u00f4i xin c\u00e1m \u01a1n \u0111\u01a1n \u0111\u1eb7t h\u00e0ng c\u1ee7a c\u00e1c ng\u00e0i \u0111\u1ec1 ng\u00e0y 6\/5 \u0111\u1eb7t mua ch\u00e8 \u0111en ti\u00eau chu\u1ea9n HT80.<\/p>\n<\/td>\n<\/tr>\n

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2. We acknowledge with thanks your order dated …. for….<\/p>\n<\/td>\n

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2. Ch\u00fang t\u00f4i c\u00e1m \u01a1n v\u00e0 x\u00e1c nh\u1eadn \u0111\u01a1n \u0111\u1eb7t h\u00e0ng mua c\u1ee7a c\u00e1c ng\u00e0i \u0111\u1ec1 ng\u00e0y…. \u0111\u1eb7t mua…<\/p>\n<\/td>\n<\/tr>\n

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…. (1) or (2) and will despatch to the goods by….<\/p>\n<\/td>\n

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…. (1) ho\u1eb7c (2) v\u00e0 s\u1ebd giao h\u00e0ng v\u00e0o…<\/p>\n<\/td>\n<\/tr>\n

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3. We are pleased to inform you that the goods included in your order of…. have been shipped to you today by M\/S…<\/p>\n<\/td>\n

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3. Ch\u00fang t\u00f4i vui m\u1eebng b\u00e1o tin cho c\u00e1c ng\u00e0i bi\u1ebft r\u1eb1ng h\u00e0ng thu\u1ed9c \u0111\u01a1n \u0111\u1eb7t h\u00e0ng c\u1ee7a c\u00e1c ng\u00e0i \u0111\u1ec1 ng\u00e0y …. \u0111\u00e3 \u0111\u01b0\u1ee3c x\u1ebfp xu\u1ed1ng t\u00e0u… cho c\u00e1c ng\u00e0i h\u00f4m nay…<\/p>\n<\/td>\n<\/tr>\n

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4. We are very sorry to tell you that we cannot supply the goods ordered on…. because….<\/p>\n<\/td>\n

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4. Ch\u00fang t\u00f4i r\u1ea5t ti\u1ebfc b\u00e1o cho c\u00e1c ng\u00e0i bi\u1ebft r\u1eb1ng ch\u00fang t\u00f4i kh\u00f4ng th\u1ec3 cung c\u1ea5p h\u00e0ng cho c\u00e1c ng\u00e0i \u0111\u1eb7t ng\u00e0y…. b\u1edfi v\u00ec….<\/p>\n<\/td>\n<\/tr>\n

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5. We thank you for your order of …. but regret very much that we are unable to execute your order immediately owing to heavy demand.<\/p>\n<\/td>\n

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5. Ch\u00fang t\u00f4i xin c\u00e1m \u01a1n \u0111\u1eb7t h\u00e0ng c\u1ee7a c\u00e1c ng\u00e0i \u0111\u1ec1 ng\u00e0y …. nh\u01b0ng r\u1ea5t ri\u1ebfc r\u1eb1ng ch\u00fang t\u00f4i kh\u00f4ng th\u1ec3 th\u1ef1c hi\u1ec7n \u0111\u01a1n \u0111\u1eb7t h\u00e0ng c\u1ee7a c\u00e1c ng\u00e0i ngay v\u00ec nhu c\u1ea7u m\u1eb7t h\u00e0ng n\u00e0y l\u1edbn.<\/p>\n<\/td>\n<\/tr>\n

\n

b. Ending<\/em><\/p>\n<\/td>\n

\n

\n<\/td>\n

\n

b. <\/em>Ph\u1ea7n<\/em> k\u1ebft<\/em><\/p>\n<\/td>\n<\/tr>\n

\n

1. We hope that our handling of your first order will lead to further business between us and mark the beginning of a happy working relationship.<\/p>\n<\/td>\n

\n

\n<\/td>\n

\n

1. Ch\u00fang t\u00f4i hi v\u1ecdng r\u1eb1ng vi\u1ec7c th\u1ef1c hi\u1ec7n \u0111\u01a1n \u0111\u1eb7t h\u00e0ng \u0111\u1ea7u ti\u00ean c\u1ee7a c\u00e1c ng\u00e0i s\u1ebd d\u1eabn \u0111\u1ebfn vi\u1ec7c bu\u00f4n b\u00e1n nhi\u1ec1u h\u01a1n n\u1eefa gi\u1eefa ch\u00fang ta v\u00e0 \u0111\u00e1nh d\u1ea5u b\u01b0\u1edbc m\u1edf \u0111\u1ea7u quan h\u1ec7 bu\u00f4n b\u00e1n h\u1eefu h\u1ea3o.<\/p>\n<\/td>\n<\/tr>\n

\n

2. We hope that the goods will reach you safely and in good time and that you will be pleased with them.<\/p>\n<\/td>\n

\n

\n<\/td>\n

\n

2. Ch\u00fang t\u00f4i hi v\u1ecdng r\u1eb1ng h\u00e0ng s\u1ebd \u0111\u1ebfn v\u1edbi c\u00e1c ng\u00e0i an to\u00e0n v\u00e0 k\u1ecbp th\u1eddi v\u00e0 ch\u00fang t\u00f4i hi v\u1ecdng r\u1eb1ng c\u00e1c ng\u00e0i s\u1ebd v\u1eeba l\u00f2ng v\u1edbi ch\u00fang.<\/p>\n<\/td>\n<\/tr>\n

\n

3. We feel sure that you will find these goods satisfactory in every way and that they will perfectly suit your needs.<\/p>\n<\/td>\n

\n

\n<\/td>\n

\n

3. Ch\u00fang t\u00f4i ch\u1eafc ch\u1eafn r\u1eb1ng c\u00e1c ng\u00e0i s\u1ebd th\u1ea5y h\u00e0ng h\u00f3a th\u1ecfa \u0111\u00e1ng v\u1ec1 m\u1ecdi m\u1eb7t v\u00e0 ch\u00fang ho\u00e0n to\u00e0n \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a c\u00e1c ng\u00e0i.<\/p>\n<\/td>\n<\/tr>\n

\n

4. We have been very happy to serve you and look forward to receiving your further orders.<\/p>\n<\/td>\n

\n

\n<\/td>\n

\n

4. Ch\u00fang t\u00f4i \u0111\u00e3 r\u1ea5t vui m\u1eebng \u0111\u01b0\u1ee3c ph\u1ee5c v\u1ee5 c\u00e1c ng\u00e0i v\u00e0 mong nh\u1eadn \u0111\u01b0\u1ee3c c\u00e1c \u0111\u01a1n \u0111\u1eb7t h\u00e0ng kh\u00e1c n\u1eefa c\u1ee7a c\u00e1c ng\u00e0i.<\/p>\n<\/td>\n<\/tr>\n

\n

5. We trust that the delay will not cause you any serious inconvenience and hope that you will continue to do business with us.<\/p>\n<\/td>\n

\n

\n<\/td>\n

\n

5. Ch\u00fang t\u00f4i tin r\u1eb1ng vi\u1ec7c ch\u1eadm tr\u1ec5 kh\u00f4ng g\u00e2y cho c\u00e1c ng\u00e0i s\u1ef1 b\u1ea5t ti\u1ec7n nghi\u00eam tr\u1ecdng n\u00e0o c\u1ea3 v\u00e0 hy v\u1ecdng r\u1eb1ng c\u00e1c ng\u00e0i s\u1ebd ti\u1ebfp t\u1ee5c bu\u00f4n b\u00e1n v\u1edbi ch\u00fang t\u00f4i.<\/p>\n<\/td>\n<\/tr>\n

<\/td>\n<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n


<\/strong>EXERCISES<\/strong><\/p>\n

1. Answer the following questions<\/em><\/strong><\/p>\n

1. What it the essential quality of an order letter?<\/p>\n

2. What must be borne in mind when ordering by letter?<\/p>\n

3. What are the advantages of an order form?<\/p>\n

4. Why should orders placed by cable or telex be confirmed?<\/p>\n

5. What are the buyer’s obligations in an order?<\/p>\n

6. What are the Seller’s obligations in an order?<\/p>\n

7. What are the most most important items in an order?<\/p>\n

8. What should be written in the opening? and in the ending?<\/p>\n

9. What comment should one make on the goods ordered?<\/p>\n

10. What are the essential points in a sales confirmation?<\/p>\n

11. What should be included in a sales confirmation of orders from new customer?<\/p>\n

12. What should one do if the goods order cannot be delivered immediately?<\/p>\n

13. How should letter rejecting an order be written?<\/p>\n

14. When must the Seller decline the order received? How should he write such letters of rejection?<\/p>\n

15. What must the Seller do when the goods are despatched?<\/p>\n

16. What must be said in an advice note?<\/p>\n

17. Why should one write acknowledging safe delivery of the goods ordered?<\/p>\n

2. Translate into English<\/em><\/strong><\/p>\n

1. Ch\u00fang t\u00f4i xin c\u00e1m \u01a1n th\u01b0 ch\u00e0o h\u00e0ng c\u1ee7a c\u00e1c ng\u00e0i \u0111\u1ec1 ng\u00e0y 1 th\u00e1ng 12 v\u00e0 ch\u00fang t\u00f4i th\u1ea5y c\u00f3 th\u1ec3 ch\u1ea5p nh\u1eadn \u0111\u01b0\u1ee3c nh\u1eefng \u0111i\u1ec1u ki\u1ec7n \u0111\u00e3 n\u00eau trong \u0111\u00f3.<\/p>\n

2. Ch\u00fang t\u00f4i xin c\u00e1m \u01a1n m\u1eabu h\u00e0ng c\u00e1c ng\u00e0i \u0111\u00e3 g\u1eedi cho ch\u00fang t\u00f4i h\u00f4m 25 th\u00e1ng tr\u01b0\u1edbc v\u00e0 s\u1ebd r\u1ea5t vui m\u1eebng n\u1ebfu c\u00e1c ng\u00e0i ch\u1ea5p nh\u1eadn v\u00e0 th\u1ef1c hi\u1ec7n ngay \u0111\u01a1n \u0111\u1eb7t h\u00e0ng mua c\u00e1c lo\u1ea1i th\u1ea3m m\u00e0 ch\u00fang t\u00f4i g\u1eedi k\u00e8m th\u01b0 n\u00e0y.<\/p>\n

3. Ch\u00fang t\u00f4i xin c\u00e1m \u01a1n ch\u00e0o h\u00e0ng c\u1ee7a c\u00e1c ng\u00e0i s\u1ed1 234 \u0111\u1ec1 ng\u00e0y 6 th\u00e1ng 5 ch\u00e0o b\u00e1n h\u00e0ng c\u00e1c lo\u1ea1i m\u00e1y n\u00f4ng nghi\u1ec7p lo\u1ea1i nh\u1ecf v\u00e0 vui m\u1eebng \u0111\u1eb7t h\u00e0ng theo c\u00e1c \u0111i\u1ec1u ki\u1ec7n sau \u0111\u00e2y:<\/p>\n

4. Ch\u00fang t\u00f4i xin x\u00e1c nh\u1eadn \u0111\u01a1n h\u00e0ng s\u1ed1 044 c\u1ee7a ch\u00fang t\u00f4i b\u1eb1ng \u0111i\u1ec7n s\u00e1ng nay to\u00e0n v\u0103n nh\u01b0 sau: “10 <\/em>m\u00e1y<\/em> b\u01a1m<\/em> ki\u1ec3u<\/em> MD 50\/12 <\/em>gi\u00e1<\/em> m\u1ed7i<\/em> chi\u1ebfc<\/em> 1200 <\/em>\u0111\u00f4la<\/em> M\u1ef9 FOB <\/em>giao<\/em> h\u00e0ng<\/em> ngay<\/em> thanh<\/em> to\u00e1n<\/em> b\u1eb1ng<\/em> LC <\/em>nh\u01b0<\/em> th\u01b0\u1eddng<\/em> l\u1ec7<\/em>“<\/em> v\u00e0 xin n\u00f3i r\u00f5 m\u1ed9t s\u1ed1 \u0111i\u1ec3m nh\u01b0 sau:<\/p>\n

5. Ch\u00fang t\u00f4i r\u1ea5t c\u00e1m \u01a1n ng\u00e0i \u0111\u00e3 g\u1eedi ca-ta-l\u00f4 v\u00e0 b\u1ea3ng gi\u00e1 k\u00e8m ch\u00e0o h\u00e0ng s\u1ed1 72 ng\u00e0y 4 th\u00e1ng 8 c\u1ee7a c\u00e1c ng\u00e0i, nh\u01b0ng r\u1ea5t ti\u1ebfc gi\u00e1 c\u1ee7a c\u00e1c ng\u00e0i c\u00f3 ph\u1ea7n cao h\u01a1n gi\u00e1 c\u1ee7a nh\u1eefng nh\u00e0 c\u1ea1nh tranh kh\u00e1c. Tuy nhi\u00ean, ch\u00fang t\u00f4i hi v\u1ecdng s\u1ebd c\u00f3 d\u1ecbp kh\u00e1c bu\u00f4n b\u00e1n v\u1edbi c\u00e1c ng\u00e0i trong t\u01b0\u01a1ng lai.<\/p>\n

6. \u0110\u1ec1 ngh\u1ecb c\u00e1c ng\u00e0i s\u1eafp x\u1ebfp giao h\u00e0ng ngay cho ch\u00fang t\u00f4i v\u00e0 ti\u1ec7n \u0111\u00e2y ch\u00fang t\u00f4i xin g\u1eedi c\u00e1c ng\u00e0i ch\u1ec9 d\u1eabn chi ti\u1ebft v\u1ec1 bao b\u00ec v\u00e0 k\u00ed m\u00e3 hi\u1ec7u \u0111\u1ec3 c\u00e1c ng\u00e0i ch\u00fa \u00fd.<\/p>\n

7. Xin c\u00e1c ng\u00e0i theo \u0111\u00fang ng\u00e0y giao h\u00e0ng \u0111\u00e3 ghi trong \u0111\u01a1n \u0111\u1eb7t h\u00e0ng c\u1ee7a ch\u00fang t\u00f4i v\u00e0 ch\u00fang t\u00f4i s\u1ebd kh\u00f4ng nh\u1eadn h\u00e0ng sau ng\u00e0y 31 th\u00e1ng 12 v\u00ec l\u00fac \u0111\u00f3 kh\u00f4ng c\u00f2n l\u00e0 th\u1eddi v\u1ee5 b\u00e1n h\u00e0ng tr\u00ean th\u1ecb tr\u01b0\u1eddng c\u1ee7a ch\u00fang t\u00f4i n\u1eefa.<\/p>\n

8. Ch\u00fang t\u00f4i tin t\u01b0\u1edfng r\u1eb1ng c\u00e1c ng\u00e0i s\u1ebd b\u00e1n r\u1ea5t ch\u1ea1y nh\u1eefng m\u1eb7t h\u00e0ng c\u00f3 ph\u1ea9m ch\u1ea5t t\u1ed1t n\u00e0y v\u00e0 ch\u00fang t\u00f4i mong nh\u1eadn \u0111\u01b0\u1ee3c nhi\u1ec1u \u0111\u01a1n \u0111\u1eb7t h\u00e0ng kh\u00e1c n\u1eefa c\u1ee7a c\u00e1c ng\u00e0i.<\/p>\n

9. Ch\u00fang t\u00f4i c\u1ea7n ba b\u1ed9 t\u00e0i li\u1ec7u k\u1ef9 thu\u1eadt h\u01b0\u1edbng d\u1eabn l\u1eafp r\u00e1p, v\u1eadn h\u00e0nh v\u00e0 b\u1ea3o d\u01b0\u1ee1ng m\u00e1y. M\u1ed9t trong ba b\u1ea3n s\u1ebd ph\u1ea3i \u0111\u01b0\u1ee3c g\u1eedi b\u1eb1ng m\u00e1y bay cho ch\u00fang t\u00f4i tr\u01b0\u1edbc \u0111\u1ec3 d\u1ecbch sang ti\u1ebfng Vi\u1ec7t cho nh\u1eefng ng\u01b0\u1eddi ti\u00eau d\u00f9ng trong n\u01b0\u1edbc; hai b\u1ea3n c\u00f2n l\u1ea1i s\u1ebd \u0111\u01b0\u1ee3c g\u1eedi theo h\u00e0ng.<\/p>\n

10. Ch\u00fang t\u00f4i th\u1ea5y nh\u1eefng m\u00e1y m\u00f3c n\u00e0y s\u1ebd ph\u1ea3i \u0111\u01b0\u1ee3c b\u1ea3o h\u00e0nh trong v\u00f2ng 24 th\u00e1ng k\u1ec3 t\u1eeb ng\u00e0y giao h\u00e0ng v\u00e0 s\u00e1u th\u00e1ng k\u1ec3 t\u1eeb ng\u00e0y s\u1eed d\u1ee5ng.<\/p>\n

11. H\u00e0ng c\u00e1c ng\u00e0i \u0111\u1eb7t mua theo \u0111\u01a1n h\u00e0ng s\u1ed1 432 ng\u00e0y 25 th\u00e1ng 4 n\u0103m 20… \u0111\u00e3 s\u1eb5n s\u00e0ng \u0111\u1ec3 giao, ch\u00fang t\u00f4i \u0111\u1ec1 ngh\u1ecb c\u00e1c ng\u00e0i g\u1ea5p r\u00fat m\u1edf t\u00edn d\u1ee5ng th\u01b0 c\u00f3 c\u00e1c \u0111i\u1ec1u ki\u1ec7n nh\u01b0 \u0111\u00e3 n\u00f3i trong \u0111\u01a1n h\u00e0ng n\u00f3i tr\u00ean.<\/p>\n

12. Ch\u00fang t\u00f4i xin b\u00e1o \u0111\u1ec3 c\u00e1c ng\u00e0i r\u00f5 chuy\u1ebfn h\u00e0ng linh ki\u1ec7n \u0111\u1ec3 l\u1eafp TV m\u1eabu thu\u1ed9c \u0111\u01a1n h\u00e0ng s\u1ed1 TD 6544 c\u1ee7a c\u00e1c ng\u00e0i \u0111\u00e3 \u0111\u01b0\u1ee3c x\u1ebfp xu\u1ed1ng t\u00e0u s\u00f4ng H\u1eadu; t\u00e0u n\u00e0y s\u1ebd r\u1eddi c\u1ea3ng Osaka ng\u00e0y mai. Ch\u00fang t\u00f4i hy v\u1ecdng khi h\u00e0ng v\u1ec1 \u0111\u1ebfn Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh c\u00e1c ng\u00e0i s\u1ebd v\u1eeba l\u00f2ng v\u1edbi ch\u00fang v\u1ec1 s\u1ef1 chu \u0111\u00e1o nhanh ch\u00f3ng c\u1ee7a ch\u00fang t\u00f4i trong vi\u1ec7c th\u1ef1c hi\u1ec7n \u0111\u01a1n \u0111\u1eb7t h\u00e0ng c\u1ee7a c\u00e1c ng\u00e0i.<\/p>\n

13. H\u00f4m nay ch\u00fang t\u00f4i \u0111\u00e3 nh\u1eadn \u0111\u01b0\u1ee3c \u0111\u1ea7y \u0111\u1ee7 s\u1ed1 h\u00e0ng \u0111\u1eb7t mua theo \u0111\u01a1n h\u00e0ng c\u1ee7a ch\u00fang t\u00f4i s\u1ed1 4231 v\u00e0 ch\u00fang t\u00f4i xin r\u1ea5t c\u00e1m \u01a1n c\u00e1c ng\u00e0i v\u1ec1 s\u1ef1 ch\u00fa \u00fd \u0111\u1eb7c bi\u1ec7t c\u1ee7a c\u00e1c ng\u00e0i t\u1edbi \u0111\u01a1n h\u00e0ng n\u00e0y. Nh\u01b0 ch\u00fang t\u00f4i \u0111\u00e3 n\u00f3i khi \u0111\u1eb7t h\u00e0ng, \u0111\u00e2y ch\u1ec9 l\u00e0 \u0111\u01a1n \u0111\u1eb7t h\u00e0ng th\u1eed m\u00e0 th\u00f4i. Trong th\u00e1ng t\u1edbi ch\u00fang t\u00f4i s\u1ebd \u0111\u1eb7t nh\u1eefng \u0111\u01a1n h\u00e0ng l\u1edbn h\u01a1n v\u00e0 hy v\u1ecdng c\u00e1c ng\u00e0i v\u1eabn d\u00e0nh cho ch\u00fang t\u00f4i nh\u1eefng s\u1ef1 \u01b0u \u00e1i th\u01b0\u1eddng xuy\u00ean.<\/p>\n

14. Hy v\u1ecdng c\u1ee7a ch\u00fang t\u00f4i l\u00e0 vi\u1ec7c th\u1ef1c hi\u1ec7n ho\u00e0n h\u1ea3o \u0111\u01a1n \u0111\u1eb7t h\u00e0ng n\u00e0y s\u1ebd d\u1eabn \u0111\u1ebfn nh\u1eefng m\u1ed1i quan h\u1ec7 bu\u00f4n b\u00e1n ng\u00e0y c\u00e0ng t\u1ed1t \u0111\u1eb9p h\u01a1n gi\u1eefa ch\u00fang ta tr\u00ean c\u01a1 s\u1edf \u0111\u00f4i b\u00ean c\u00f9ng c\u00f3 l\u1ee3i.<\/p>\n

15. Cu\u1ed1i c\u00f9ng ch\u00fang t\u00f4i c\u1ea3m th\u1ea5y nh\u1eb9 nh\u00f5m v\u00ec \u0111\u01a1n h\u00e0ng s\u1ed1 2454 c\u1ee7a ch\u00fang t\u00f4i \u0111\u00e3 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n c\u00f3 k\u1ebft qu\u1ea3 m\u1eb7c d\u00f9 trong qu\u00e1 tr\u00ecnh th\u1ef1c hi\u1ec7n \u0111\u00e3 c\u00f3 nh\u1eefng kh\u00f3 kh\u0103n t\u01b0\u1edfng ch\u1eebng kh\u00f4ng th\u1ec3 v\u01b0\u1ee3t qua \u0111\u01b0\u1ee3c v\u00e0 c\u00f3 l\u00fac \u00fd ngh\u0129 hu\u1ef7 \u0111\u01a1n h\u00e0ng \u0111\u00e3 xu\u1ea5t hi\u1ec7n. Ch\u00fang t\u00f4i hi v\u1ecdng nh\u1eefng \u0111\u01a1n h\u00e0ng ti\u1ebfp theo l\u1edbn h\u01a1n c\u1ee7a ch\u00fang t\u00f4i v\u1edbi c\u00e1c ng\u00e0i s\u1ebd \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n nhanh ch\u00f3ng v\u00e0 \u0111\u1ea1t hi\u1ec7u qu\u1ea3 cao nh\u1ea5t.<\/p>\n

4. Translate into Vietnamese : <\/em><\/strong>Goods “on Consignment”<\/strong><\/p>\n

1. Request for goods “on Consignment”<\/p>\n

a. Buyer’s Request<\/em><\/strong><\/p>\n

Dear Sirs,<\/p>\n

We are the largest Department Store in Nairobi and have recently received a number of enquiries for stainless-steel cutlery. We think there are good prospects for the sale of this cutlery, but at present it is little known here and as we cannot count on regular sales we do not feel able to make a purchase on our own account.<\/p>\n

We are, therefore, writing to suggest that you send us a trial delivery for sales on consignment terms. We make the proposal hoping to place firm orders when the brand is established.<\/p>\n

If you agree, we would render monthly accounts of sales and send you payments due after deducting expenses, and commission at a rate to be agreed. Our bankers are the Nairobi branch of Midminster Bank Ltd. with whom you may check our standing.<\/p>\n

We believe our proposal offers good prospects and you will be willing to give it a trial.<\/p>\n

Yours faithfully,<\/p>\n

b. Seller’s Acceptance<\/em><\/strong><\/p>\n

Dear Sirs,<\/p>\n

Thank you for your letter of 18th<\/sup> January. We carefully considered your proposal to receive a trial delivery of our cutlery on consignment and are sending you a representative selection of our most popular lines. We hope you will find a ready sale for them. Your suggestion to submit accounts and to make payment monthly is quite satisfactory. We are willing to allow you commission at 10% calculated on profits.<\/p>\n

The consignment is being shipped by MS Eastern Prince leaving Southampton for Mombasa on 25 January. We will send bill of lading and other shipping documents as soon as we receive them, and meanwhile enclose a Performa invoice showing prices at which the goods should be offered for sale.<\/p>\n

Because of the excellent quality attractive design and reasonable price this cutlery sells well in this country and think it will have a good sale in your stores.<\/p>\n

Yours faithfully,<\/p>\n

2. Offer of goods “on consignment”<\/p>\n

a. Seller’s Proposal<\/em><\/strong><\/p>\n

Dear Sirs,<\/p>\n

We are anxious to extend the market for nylon goods, which at present enjoy only a limited sale in Spain.<\/p>\n

We are, therefore, writing to suggest that you allow us to send a representative selection of our manufactures “on consignment”. We would allow you commission of 8% on gross proceeds and expect you to account for sales, with payments, at the end of each three-monthly period following the month of delivery.<\/p>\n

In accepting our proposal you assume no risks since we ourselves would meet all expenses connected with the return of any goods unsold. On the other hand, the arrangement would enable you to offer your customers an attractive range of modern goods at very reasonable prices.<\/p>\n

If you are interested, and we do hope you are, in our proposal, we suggest a formal agreement on the lines of the model agreement enclosed.<\/p>\n

Yours faithfully,<\/p>\n

b. Agent’s Acceptance<\/em><\/strong><\/p>\n

Dear Sirs,<\/p>\n

We thank you for your letter of 5th<\/sup> May and accept with pleasure your proposal to send us a representative selection of your nylons on a consignment basis. We find your suggested terms satisfactory and shall be glad to receive your formal agreement for signature.<\/p>\n

We have been in the textile market here for the past fifteen years and believe that with our reputation and connections we can serve you well. Our showrooms, situated in the centre of town, also offers admirable facilities for dislay. With these advantages we do not expect to have any difficulty in selling your consignment at good prices and hope that in handling this, your first, transaction with us we shall not in anyway disappoint you.<\/p>\n

Yours faithfully,<\/p>\n

3. Agent Submits Sales Account<\/p>\n

a. Agent’s Submission<\/em><\/strong><\/p>\n

Dear Sirs,<\/p>\n

We enclose our sales account for the quarter ended on 30th<\/sup> December showing a balance of \u00a31,562.75 due to your after deducting commission and charges. If you will draw on us for this amount at two months we will add our acceptance and return your draft immediately.<\/p>\n

We very much regret the fall in sales, which is, no doubt, due to the emergency import duty imposed as part of Government policy to meet the financial crisis. So long as these duties remain in force sales at the prices we have been asking will continue to be difficult. The difficultly is also likely to be increased by pressure of competition from German manufacturers, who have recently entered the market.<\/p>\n

If in these conditions we are to raise the level of sales it will be necessary to lower prices and if, for your part, you would be willing to make an all-round reduction, we, for ours, would accept a temporary reduction of, say, 2% in the agreed rate of commission. We suggest this because we wish to continue to handle your business at a level that will make it worth while for both of us.<\/p>\n

We look forward to your reply and assure you that whatever you decide we shall make the special effort which present conditions call for.<\/p>\n

Yours faithfully,<\/p>\n

4. Principal’s Reply<\/p>\n

Dear Sirs,<\/p>\n

We thank you for your letter of 18th<\/sup> January enclosing your sales account for December. As requested, we are sending with this letter our draft for the balance of \u00a3 1,562.75.<\/p>\n

We note with some concern the difficulties that account for the fall in your sales and see that we cannot avoid a reduction in our prices if you are to maintain the former volume of sales, and wish to say at once how very much we value your generous offer of a reduced commission rate until the conditions improve. For our part, we shall now reduce prices of all goods shipped to you but, as our costs have continued to rise steadily, the reduction cannot be as much as we could have wished, through we hope it will be enough to enable us to maintain our position in the market.<\/p>\n

We can not continue business indefinitely at the new prices and we will have to raise them as soon as the market conditions improve. Any increases will call for restraint since the demand for most of our goods is elastic.<\/p>\n

Yours faithfully,<\/p>\n

5. Agent Report Difficulties in Selling Consignment<\/p>\n

a. Agent’s report<\/em><\/p>\n

Dear Sirs,<\/p>\n

It is becoming increasingly difficult to market your goods in this country and there seems to be little chance of increasing sales so long as the present conditions continue.<\/p>\n

The main reason for the poor sales is the high prices of your goods. Buyers agree that their quality is excellent and that for their quality they are reasonably priced, though beyond the means of the ordinary customers. The standard of living here is not high and is not high and the market is more suited to medium-priced goods of reasonable quality than to higher priced luxury goods.<\/p>\n

Your reputation in the market is of the highest and if you could send us goods of a less expensive type we feel sure there would be a good market for them. Not only would present buyers increase their purchases, but new business would also be won from buyers, who in the past have gone elsewhere.<\/p>\n

We put this to you because we believe that it would increase your share of a market in which price is more important than quality, though this is not to suggest that the quality is not of some importan<\/p>\n

Yours faithfully,<\/p>\n

b. Consignor’s Reply<\/em><\/p>\n

Dear Sirs,<\/p>\n

We thank you for your letter of 7th<\/sup> September and for your recommendation concerning the quality of the goods best suited to this market.<\/p>\n

While we welcome your recommendation, we are bound to say that it does not seem to be supported by our own evidence. Official returns for the country do in fact point to a reasonable demand for high-class goods, but as this evidence may not be conclusive, we are prepared to accept your recommendation and to include some of our less expensive goods in our next consignment. We shall await the result with interest.<\/p>\n

A recent reorganization in our production has led to important economies and enabled us to reduce many of our prices without any loss of quality. The revised prices will be charged as from 1st<\/sup> October and will apply to many of the items in the consignment. When offering these to buyers you will, of course, stress that, though their prices are lower, there is no change in the quality.<\/p>\n

Yours faithfully,<\/p>\n

c. Further letter from agent<\/em><\/p>\n

Dear Sirs,<\/p>\n

We thank you for your letter of 20th<\/sup> September, we were very glad to learn of your decision to include a quantity of your lower-priced goods in the next consignment.<\/p>\n

The official returns may point to a demand for goods of the more expensive type, but we suggest, with respect, that these returns represent conditions that no longer exist, and therefore, cannot be relied upon as a guide to policy.<\/p>\n

In our view, your decision to consign lower-priced goods is a step in the right direction and we think you will find that the future statements of sales will confirm this.<\/p>\n

Yours faithfully,<\/p>\n

5. Translate into English<\/em><\/strong><\/p>\n

1. Th\u01b0a c\u00e1c ng\u00e0i,<\/p>\n

Nh\u01b0 c\u00e1c ng\u00e0i \u0111\u00e3 bi\u1ebft, kim ng\u1ea1ch c\u1ee7a ch\u00fang t\u00f4i v\u1edbi c\u00e1c ng\u00e0i trong n\u0103m v\u1eeba qua \u0111\u00e3 v\u00e0 \u0111ang t\u0103ng l\u00ean m\u1ed9t c\u00e1ch v\u1eefng ch\u1eafc. Tuy nhi\u00ean n\u0103m nay kim ng\u1ea1ch n\u00e0y l\u1ea1i t\u0103ng \u1edf t\u1ed1c \u0111\u1ed9 m\u00e0 v\u00e0o kho\u1ea3ng th\u00e1ng 12 ch\u00fang t\u00f4i \u0111\u00e3 \u0111\u1eb7t h\u00e0ng mua g\u1ea5p \u0111\u00f4i con s\u1ed1 n\u0103m ngo\u00e1i. Ph\u1ea3i c\u00f4ng nh\u1eadn l\u00e0 hi\u1ec7n nay ch\u00fang t\u00f4i \u0111\u00e3 c\u00f3 m\u1ed9t ph\u00f2ng h\u00e0ng th\u1ee7y tinh l\u1edbn h\u01a1n. V\u00e0 \u0111\u00e2y l\u00e0 m\u1ed9t b\u01b0\u1edbc nh\u1ea3y v\u1ecdt trong vi\u1ec7c b\u00e1n h\u00e0ng c\u1ee7a c\u00e1c ng\u00e0i \u1edf th\u1ecb tr\u01b0\u1eddng tr\u00ean \u0111\u1ea5t n\u01b0\u1edbc ch\u00fang t\u00f4i.<\/p>\n

X\u00e9t \u0111\u1ebfn th\u00e0nh c\u00f4ng n\u00e0y, ch\u00fang t\u00f4i \u0111ang nghi\u00ean c\u1ee9u kh\u1ea3 n\u0103ng mua d\u1ef1 tr\u1eef nhi\u1ec1u h\u01a1n n\u1eefa m\u1eb7t h\u00e0ng n\u00e0y c\u1ee7a c\u00e1c ng\u00e0i trong t\u01b0\u01a1ng lai. V\u00ec vi\u1ec7c n\u00e0y l\u00e0 l\u1ee3i \u00edch c\u1ee7a c\u00e1c ng\u00e0i c\u0169ng nh\u01b0 l\u1ee3i \u00edch c\u1ee7a ch\u00fang t\u00f4i, ch\u00fang t\u00f4i c\u1ea3m th\u1ea5y l\u00e0 c\u00e1c ng\u00e0i c\u00f3 th\u1ec3 ch\u00e0o b\u00e1n cho ch\u00fang t\u00f4i v\u1edbi c\u00e1c \u0111i\u1ec1u ki\u1ec7n c\u00f3 l\u1ee3i h\u01a1n \u0111\u1ec3 t\u1ea1o \u0111i\u1ec1u ki\u1ec7n cho ch\u00fang t\u00f4i b\u00e1n nh\u1eefng h\u00e0ng th\u1ee7y tinh v\u1ed1n \u0111\u00e3 quen thu\u1ed9c v\u00e0 \u0111\u01b0\u1ee3c \u01b0a chu\u1ed9ng \u1edf \u0111\u00e2y nhi\u1ec1u n\u0103m nay.<\/p>\n

Trong th\u00e1ng 4 ch\u00fang t\u00f4i \u0111\u00e3 \u0111\u1eb7t m\u1ed9t \u0111\u01a1n \u0111\u1eb7t h\u00e0ng v\u1edbi c\u00e1c ng\u00e0i (C 455) \u0111\u1ec3 c\u00f3 h\u00e0ng b\u00e1n v\u00e0o d\u1ecbp Thi\u00ean Ch\u00faa gi\u00e1ng sinh, k\u1ec3 c\u1ea3 nh\u1eefng b\u1ed9 c\u1ed1c u\u1ed1ng vang d\u00f9ng l\u00e0m qu\u00e0 t\u1eb7ng \u0111\u1eb7c bi\u1ec7t. Gi\u1edd \u0111\u00e2y ch\u00fang t\u00f4i l\u1ea1i quy\u1ebft \u0111\u1ecbnh t\u0103ng \u0111\u01a1n \u0111\u1eb7t h\u00e0ng n\u00e0y l\u00ean v\u00e0 g\u1eedi k\u00e8m \u0111\u01a1n h\u00e0ng C.497 b\u1ed5 sung v\u00e0o \u0111\u01a1n h\u00e0ng tr\u00ean. Ch\u00fang t\u00f4i c\u0169ng xin g\u1eedi k\u00e8m m\u1ed9t \u0111\u01a1n h\u00e0ng n\u1eefa nh\u1ecf h\u01a1n (C.498) giao h\u00e0ng ngay.<\/p>\n

Xin c\u00e1c ng\u00e0i ch\u00fa \u00fd l\u00e0 trong \u0111\u01a1n \u0111\u1eb7t h\u00e0ng sau ch\u00fang t\u00f4i \u0111\u00e3 \u0111\u00e1nh d\u1ea5u c\u1ed1c u\u1ed1ng s\u00e2m banh “Ho\u00e0ng gia” thay cho “Ho\u00e0ng t\u1eed” \u0111\u1ec3 ph\u00f2ng kh\u1ea3 n\u0103ng kho c\u1ee7a c\u00e1c ng\u00e0i kh\u00f4ng cung c\u1ea5p \u0111\u01b0\u1ee3c lo\u1ea1i c\u1ed1c n\u00e0y.<\/p>\n

K\u00ednh ch\u00e0o,<\/p>\n

2. Th\u01b0a c\u00e1c ng\u00e0i,<\/p>\n

Ch\u00fang t\u00f4i xin x\u00e1c nh\u1eadn \u0111\u00e3 nh\u1eadn \u0111\u01b0\u1ee3c th\u01b0 c\u1ee7a c\u00e1c ng\u00e0i \u0111\u1ec1 ng\u00e0y 14 th\u00e1ng 6 c\u00f9ng v\u1edbi c\u00e1c \u0111\u01a1n h\u00e0ng c\u1ee7a c\u00e1c ng\u00e0i s\u1ed1 C.497 v\u00e0 C.498. Xin r\u1ea5t c\u00e1m \u01a1n. \u0110\u01a1n h\u00e0ng C.497 \u0111\u00e3 \u0111\u01b0\u1ee3c b\u1ed5 sung v\u00e0o \u0111\u01a1n h\u00e0ng ph\u1ee5c v\u1ee5 Thi\u00ean Ch\u00faa Gi\u00e1ng sinh c\u1ee7a c\u00e1c ng\u00e0i C.455 \u0111ang g\u1ea5p r\u00fat chu\u1ea9n b\u1ecb s\u1eb5n s\u00e0ng \u0111\u1ec3 giao h\u00e0ng ngay. Ch\u00fang t\u00f4i l\u1ea5y l\u00e0m ti\u1ebfc l\u00e0 kh\u00f4ng cung c\u1ea5p \u0111\u01b0\u1ee3c lo\u1ea1i c\u1ed1c s\u00e2m banh “Ho\u00e0ng t\u1eed” nh\u01b0ng ch\u00fang t\u00f4i s\u1ebd g\u1eedi \u0111\u1ebfn c\u00e1c ng\u00e0i lo\u1ea1i “Ho\u00e0ng gia” thay th\u1ebf \u0111\u00e3 \u0111\u01b0\u1ee3c \u0111\u00e1nh d\u1ea5u trong \u0111\u01a1n h\u00e0ng c\u1ee7a ng\u00e0i.<\/p>\n

Ch\u00fang t\u00f4i r\u1ea5t vui m\u1eebng bi\u1ebft c\u00e1c ng\u00e0i th\u00e0nh c\u00f4ng trong vi\u1ec7c b\u00e1n h\u00e0ng th\u1ee7y tinh c\u1ee7a ch\u00fang t\u00f4i. Ch\u00fang t\u00f4i xin g\u1eedi \u0111\u1ebfn c\u00e1c ng\u00e0i l\u1eddi ch\u00fac m\u1eebng n\u1ed3ng nhi\u1ec7t \u0111\u1ed1i v\u1edbi vi\u1ec7c bu\u00f4n b\u00e1n t\u0103ng l\u00ean c\u1ee7a c\u00e1c ng\u00e0i v\u1edbi ch\u00fang t\u00f4i v\u00e0 mong vi\u1ec7c b\u00e1n h\u00e0ng s\u1ebd c\u00f2n t\u0103ng h\u01a1n n\u1eefa v\u00ec l\u1ee3i \u00edch c\u1ee7a \u0111\u00f4i b\u00ean ch\u00fang ta trong n\u0103m t\u1edbi.<\/p>\n

K\u00ednh ch\u00e0o,<\/p>\n

3. Th\u01b0a c\u00e1c ng\u00e0i,<\/p>\n

Chuy\u1ebfn m\u00e1y k\u00e9o v\u1ea1n n\u0103ng \u0111\u1ea7u ti\u00ean CT860 c\u1ee7a c\u00e1c ng\u00e0i \u0111\u00e3 b\u00e1n r\u1ea5t ch\u1ea1y ngay \u0111\u1ea7u tu\u1ea7n khi h\u00e0ng \u0111\u1ebfn \u0111\u00e2y v\u00e0 b\u00e2y gi\u1edd ch\u00fang t\u00f4i xin \u0111\u1eb7t h\u00e0ng c\u1ed1 \u0111\u1ecbnh theo c\u00e1c \u0111i\u1ec1u ki\u1ec7n nh\u01b0 sau:<\/p>\n

1. T\u00ean h\u00e0ng: M\u00e1y k\u00e9o v\u1ea1n n\u0103ng ki\u1ec3u CT 860<\/p>\n

2. S\u1ed1 l\u01b0\u1ee3ng: 30 chi\u1ebfc<\/p>\n

3. Quy c\u00e1ch ph\u1ea9m ch\u1ea5t: Theo Ca-ta-l\u00f4 s\u1ed1 4\/88 v\u00e0 b\u1ea3n thuy\u1ebft minh k\u1ef9 thu\u1eadt (g\u1eedi k\u00e8m v\u1edbi ch\u00e0o h\u00e0ng s\u1ed1 4567 \u0111\u1ec1 ng\u00e0y 2 th\u00e1ng 3 n\u0103m 20… c\u1ee7a c\u00e1c ng\u00e0i).<\/p>\n

4. Gi\u00e1 m\u1ed7i chi\u1ebfc C.I.F c\u1ea3ng S\u00e0i G\u00f2n Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh k\u1ec3 c\u1ea3 bao b\u00ec: 2,200 \u0111\u00f4la M\u1ef9, t\u1ed5ng s\u1ed1 l\u00e0 66,000 \u0111\u00f4la M\u1ef9.<\/p>\n

5. Giao h\u00e0ng: Hai chuy\u1ebfn, chuy\u1ebfn th\u1ee9 nh\u1ea5t 10 chi\u1ebfc, giao trong th\u00e1ng 8 n\u0103m 20… v\u00e0 chuy\u1ebfn th\u1ee9 hai 20 chi\u1ebfc giao trong th\u00e1ng 12 n\u0103m 20…<\/p>\n

6. Bao b\u00ec: Theo t\u1eadp qu\u00e1n xu\u1ea5t kh\u1ea9u th\u00edch h\u1ee3p v\u1edbi vi\u1ec7c v\u1eadn chuy\u1ec3n xa b\u1eb1ng \u0111\u01b0\u1eddng bi\u1ec3n.<\/p>\n

7. K\u00ed m\u00e3 hi\u1ec7u: M\u1ed7i ki\u1ec7n \u0111\u01b0\u1ee3c ghi \u1edf hai b\u00ean \u0111\u1ed1i di\u1ec7n nhau, ch\u1eef kh\u00f4ng nh\u1ecf h\u01a1n 5cm, b\u1eb1ng s\u01a1n kh\u00f4ng phai nh\u01b0 sau:<\/p>\n

\u0110\u01a1n h\u00e0ng s\u1ed1 TD 44\/50<\/p>\n

Ng\u01b0\u1eddi g\u1eedi h\u00e0ng: Export Tractor Co., Ltd.<\/p>\n

Ng\u01b0\u1eddi nh\u1eadn h\u00e0ng: T\u1ed5ng C\u00f4ng ty Nh\u1eadp m\u00e1y v\u00e0 Ph\u1ee5 t\u00f9ng H\u00e0 N\u1ed9i<\/p>\n

Ki\u1ec7n s\u1ed1: (t\u1eeb s\u1ed1 1 tr\u1edf l\u00ean)<\/p>\n

Tr\u1ecdng l\u01b0\u1ee3ng t\u1ecbnh:<\/p>\n

Tr\u1ecdng l\u01b0\u1ee3ng c\u1ea3 b\u00ec:<\/p>\n

Kh\u1ed1i l\u01b0\u1ee3ng:<\/p>\n

8. Thanh to\u00e1n: b\u1eb1ng t\u00edn d\u1ee5ng th\u01b0 kh\u00f4ng th\u1ec3 h\u1ee7y ngang \u0111\u01b0\u1ee3c t\u00ednh b\u1eb1ng \u0111\u1ed3ng \u0111\u00f4la M\u0129 m\u1edf qua Ng\u00e2n h\u00e0ng Ngo\u1ea1i th\u01b0\u01a1ng Vi\u1ec7t Nam 15 ng\u00e0y tr\u01b0\u1edbc chuy\u1ebfn h\u00e0ng th\u1ee9 nh\u1ea5t qua Ng\u00e2n h\u00e0ng Th\u01b0\u01a1ng m\u1ea1i Tokyo v\u00e0o t\u00e0i kho\u1ea3n v\u00e0 cho ng\u01b0\u1eddi b\u00e1n \u0111\u01b0\u1ee3c h\u01b0\u1edfng 100% gi\u00e1 tr\u1ecb c\u1ee7a h\u00e0ng s\u1ebd giao. \u0110\u01b0\u1ee3c ph\u00e9p giao h\u00e0ng t\u1eebng ph\u1ea7n. Ch\u1ee9ng t\u1eeb c\u1ea7n cho vi\u1ec7c thanh to\u00e1n:<\/p>\n

H\u00f3a \u0111\u01a1n th\u01b0\u01a1ng m\u1ea1i (3 b\u1ea3n)<\/p>\n

V\u1eadn \u0111\u01a1n g\u1ed1c (1 b\u1ea3n)<\/p>\n

Phi\u1ebfu \u0111\u00f3ng g\u00f3i (3 b\u1ea3n)<\/p>\n

Gi\u1ea5y ch\u1ee9ng nh\u1eadn ph\u1ea9m ch\u1ea5t (1 b\u1ea3n)<\/p>\n

\u0110\u01a1n b\u1ea3o hi\u1ec3m (1 b\u1ea3n)<\/p>\n

9. T\u00e0i li\u1ec7u k\u1ef9 thu\u1eadt: hai b\u1ed9 b\u1ea3n v\u1ebd k\u0129 thu\u1eadt, hai b\u1ed9 t\u00e0i li\u1ec7u h\u01b0\u1edbng d\u1eabn l\u1eafp r\u00e1p, v\u1eadn h\u00e0ng v\u00e0 b\u1ea3o d\u01b0\u1ee1ng b\u1eb1ng ti\u1ebfng Anh s\u1ebd \u0111\u01b0\u1ee3c g\u1eedi b\u1eb1ng \u0111\u01b0\u1eddng bi\u1ec3n c\u00f9ng v\u1edbi h\u00e0ng h\u00f3a. M\u1ed9t b\u1ed9 kh\u00e1c nh\u1eefng t\u00e0i li\u1ec7u n\u00f3i tr\u00ean s\u1ebd \u0111\u01b0\u1ee3c g\u1eedi b\u1eb1ng m\u00e1y bay cho ng\u01b0\u1eddi mua kh\u00f4ng ch\u1eadm qu\u00e1 ng\u00e0y 30 th\u00e1ng 8 n\u0103m 20…<\/p>\n

10. B\u1ea3o h\u00e0nh: 12 th\u00e1ng k\u1ec3 t\u1eeb ng\u00e0y giao h\u00e0ng, 6 th\u00e1ng k\u1ec3 t\u1eeb ng\u00e0y s\u1eed d\u1ee5ng. \u0110i\u1ec1u kho\u1ea3n b\u1ea3o h\u00e0nh n\u00e0y kh\u00f4ng \u00e1p d\u1ee5ng \u0111\u1ed1i v\u1edbi nh\u1eefng t\u1ed5n th\u1ea5t do ph\u00eda ng\u01b0\u1eddi s\u1eed d\u1ee5ng g\u00e2y ra.<\/p>\n

Ch\u00fang t\u00f4i mong nh\u1eadn \u0111\u01b0\u1ee3c x\u00e1c nh\u1eadn \u0111\u01a1n \u0111\u1eb7t h\u00e0ng n\u00e0y s\u1edbm.<\/p>\n

K\u00ednh ch\u00e0o,<\/p>\n

4. Th\u01b0a c\u00e1c ng\u00e0i,<\/p>\n

V\u1ec1 \u0111\u01a1n h\u00e0ng s\u1ed1 TD 4284<\/p>\n

Theo \u0111\u01a1n \u0111\u1eb7t h\u00e0ng n\u00f3i tr\u00ean ch\u00fang t\u00f4i s\u1ebd ph\u1ea3i giao cho c\u00e1c ng\u00e0i 50 t\u1ea5n v\u1eebng \u0111en v\u00e0 50 t\u1ea5n v\u1eebng v\u00e0ng v\u00e0o th\u00e1ng 10 s\u1eafp t\u1edbi.<\/p>\n

Nh\u01b0ng ch\u00fang t\u00f4i l\u1ea5y l\u00e0m ti\u1ebfc b\u00e1o cho c\u00e1c ng\u00e0i bi\u1ebft l\u00e0 ch\u00fang t\u00f4i kh\u00f4ng c\u00f3 kh\u1ea3 n\u0103ng giao h\u00e0ng \u0111\u00fang th\u1eddi h\u1ea1n \u0111\u00e3 th\u1ecfa thu\u1eadn. Nh\u01b0 c\u00e1c ng\u00e0i \u0111\u00e3 bi\u1ebft th\u1eddi ti\u1ebft \u1edf Vi\u1ec7t Nam \u0111\u1ea7u n\u0103m r\u1ea5t b\u1ea5t l\u1ee3i cho ng\u00e0nh tr\u1ed3ng tr\u1ecdt. R\u00e9t k\u00e9o d\u00e0i m\u00e3i \u0111\u1ebfn th\u00e1ng ba v\u00e0 khi b\u1eaft \u0111\u1ea7u n\u1eafng l\u1ea1i k\u00e9o theo h\u1ea1n h\u00e1n.<\/p>\n

M\u1eb7c d\u1ea7u ch\u00fang t\u00f4i \u0111\u00e3 c\u1ed1 g\u1eafng h\u1ebft s\u1ee9c trong vi\u1ec7c thu gom h\u00e0ng kh\u1eafp n\u01a1i trong n\u01b0\u1edbc ch\u00fang t\u00f4i v\u1eabn kh\u00f4ng th\u1ec3 giao \u0111\u1ee7 h\u00e0ng v\u00e0o th\u1eddi h\u1ea1n n\u00f3i tr\u00ean. Ch\u00fang t\u00f4i hy v\u1ecdng c\u00f3 th\u1ec3 giao h\u00e0ng cho c\u00e1c ng\u00e0i v\u00e0o trung tu\u1ea7n th\u00e1ng 11. Do \u0111\u00f3 ch\u00fang t\u00f4i \u0111\u1ec1 ngh\u1ecb c\u00e1c ng\u00e0i ra h\u1ea1n t\u00edn d\u1ee5ng th\u01b0 c\u1ee7a c\u00e1c ng\u00e0i s\u1ed1 HH4523146 m\u1edf ng\u00e0y 20 th\u00e1ng 9 n\u0103m 20… c\u00f3 gi\u00e1 tr\u1ecb \u0111\u1ebfn h\u1ebft th\u00e1ng 11.<\/p>\n

Ch\u00fang t\u00f4i th\u00e0nh th\u1eadt xin l\u1ed7i v\u1ec1 s\u1ef1 ch\u1eadm tr\u1ec5 n\u00e0y v\u00e0 hi v\u1ecdng vi\u1ec7c n\u00e0y c\u0169ng kh\u00f4ng g\u00e2y b\u1ea5t ti\u1ec7n nhi\u1ec1u cho c\u00e1c ng\u00e0i.<\/p>\n

K\u00ednh ch\u00e0o,<\/p>\n

6. Translate into Vietnamese: <\/em><\/strong>Orders and Problems<\/strong><\/p>\n

1. Dear Sirs,<\/p>\n

The first shipment of your CT860 all-purpose tractors was selling within a week of its arrival. We now have firm orders for another 30. We accordingly enclose our order PI94 for a further consignment, CIF Saigon.<\/p>\n

The CT 860 is by far the best light weight tractor on the market at present and we feel it has a great potential here. In theory there is no reason why you should not sell a great many here, in practice, however, it is not quite so easy. The main difficulties with which we have to content are as follows:<\/p>\n

1. We have customers who are so impressed by the fork lift on the CT860 that they are prepared to pay 10% more for immediate delivery; they claim that the tractor is helping to pay for itself in the three months they would normally have to wait for delivery. As we have not the capital to carry large stocks, we are forced to sell on consignment, thereby losing a substantial amount of business.<\/p>\n

2. We have customers who have one of your tractors but who refuse to order any more because of the long delay in obtaining spare parts they maintain that even when a spare part is sent off promptly there are further delays because payment may only be made by irrevocable letter of credit.<\/p>\n

As a remedy for the above we suggest that you consider some way of granting us special facilities so that we may carry substantial stocks of this magnificent tractor in all our branches and that you find some way of speeding ups shipment of spare parts and changing the method of payment.<\/p>\n

We should be obliged if you would give these points your earliest consideration and let us have your comments.<\/p>\n

Yours faithfully,<\/p>\n

2. Dear Sirs,<\/p>\n

We thank you for your letter of 25th<\/sup> February, together with your order PI94. We have made special arrangements to have this order shipped per MS “Do Miguel” sailing from Liverpool on 10th<\/sup> March and due Saigon on 15th<\/sup> April.<\/p>\n

We have been very fortunate on this occasion since it is generally rather more difficult to get orders shipped within a fortnight of receiving them. If we could guarantee such prompt shipment on receipt of every order, you would have no more stock problems.<\/p>\n

We agree with you that the CT860 is the best tractor of its kind on the market and that is has a great potential in Vietnam. In view of this we have approached ECGD (the Export Credit guarantee Department) here and are at present negotiating an arrangement to grant you credit so that you may carry a reasonable stock.<\/p>\n

With regard to delays in forwarding spare parts, we think that this problem has now been solved. We have formed an entirely new spare parts division coming into operation at the end of this month, which means that we shall be able to despatch spares with the minimum of delay.<\/p>\n

We shall be writing to you as soon as we hear from ECGD, which should be very soon.<\/p>\n

Yours faithfully,<\/p>\n

3. Dear Sirs,<\/p>\n

We thank you for your letter of 4th<\/sup> march and look forward to a prompt solution to the problem set out in our last letter.<\/p>\n

We are very pleased to learn that your new spare parts division will soon be in operation and we enclose an order, R. 804 for spares urgently required by some of our customers. Incidentally, you did not mention whether you have any intention of revising the method of payment for orders placed by customers themselves.<\/p>\n

We look forward to the prompt receipt of the enclosed order.<\/p>\n

Yours faithfully,<\/p>\n

4. Dear Sirs,<\/p>\n

We are pleased to inform you that the above order is being sent off immediately by air freight and should be in your possession within the next few days.<\/p>\n

With regard to the question of payment we are prepared to accept Banker’s Transfer for orders for spare parts received direct from the customers provided that we have had your recommendation before hand. We suggest that you forward us a list of the customers with our tractors, who are likely to want spare parts sent direct, and tick off those you consider would pay by Banker’s transfer without any undue delays.<\/p>\n

Yours faithfully,<\/p>\n

5. Dear Sirs,<\/p>\n

We are pleased to inform you that the tractors ordered in February, our order PI94 arrived in perfect condition on the scheduled date and have now been distributed to their respective customers.<\/p>\n

We are now in a position to order another shipment and enclose herewith our order PI96 for 30 CT860 tractors. We should be obliged, if you could arrange it, and if you would ship 10 of these tractors to 2 bis Phan Xich Long, Phu Nhuan District, HCM City where we have just opened a new branch, and the remaining 20 to Singapore.<\/p>\n

We are convinced that you are losing a substantial amount of business here by the delays in solving our supply and credit problems, and we urge you to make effective arrangements to bring about some improvement in the near future.<\/p>\n

Yours faithfully,<\/p>\n

6. Dear Sirs,<\/p>\n

We are in receipt of your letter of 4th<\/sup> April, and thank you for the enclosed order PI96, which is now having our attention. We note that you required part of the shipment in… this should present no problem as most of the ships that go to Saigon go past it.<\/p>\n

We are pleased to inform you that with regard to the question of granting you credit, the end is in sight. It only remains for us to come to an agreement with you regarding the details. Our Chairman, Sir Malcolm Knight, accompanied by one of our export executives, will be flying to Saigon on 27th<\/sup> April in order to discuss a contract on the basis of the very favourable credit terms granted by ECGD. They will stay in Saigon for three days during which time they hope to have an opportunity of meeting some of your customers and visiting some of your branches.<\/p>\n

Sir Malcolm will be writing to you later on this week in regard to the details of his visit.<\/p>\n

Yours faithfully,<\/p>\n

7. Dear Sirs,<\/p>\n

We thank you very much for your letter of 11th<\/sup> April. We feel that we are really making progress at last.<\/p>\n

We very much look forward to meeting Sir Malcolm and we shall do everything possible to make his visit both pleasant and profitable. We shall not only arrange for him to meet our customers, but also for him to see some of the leading figures in agriculture here.<\/p>\n

We thank you for the speed and the efficiency with which you have treated this matter. A hitherto frustrating situation is rapidly changing for the better.<\/p>\n

Yours faithfully,<\/p>\n

7. Letter writing<\/em><\/strong><\/p>\n

1. You have received an offer for chemical ABC from a Thai Company. All the terms and conditions are found acceptable save the time of shipment. Write the order, suggest the date of shipment you require.<\/p>\n

2. You have received an order for various kinds of Vietnamese carpets from a firm in England. Write the confirmation of sales stressing that you will do your best to execute the order efficiently and hoping that the handling of this one may lead to further profitable and happy business relationships between your corporation and their firm.<\/p>\n

3. You are shortly to ship an order for 50 tons of groundnut to a firm in Hongkong. But owing to bad crop you are having difficulty in gathering and collecting them. Write to your customers explaining the delay and informing him when the consignment can be expected, and at the same time, asking them to extend their Letter of Credit accordingly.<\/p>\n

4. You are to ship 20 tons of black sesame and 20 tons of yellow sesame. But for the time being you have got only 10 tons of black sesame. Write explaining the case and ask if your customers are willing to take delivery of 10 tons of black sesame and 30 tons of yellow sesame.<\/p>\n

5. The consignment of 100 coloured T.V sets following your order No TH31277 shipped on board M.S Hoa Phuong Do arrived at Hai Phong Port in good condition. Write acknowledging safe delivery and thanking your suppliers for their attention and promptness with which they have executed your order.<\/p>\n

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