{"id":82,"date":"2022-04-24T23:21:10","date_gmt":"2022-04-24T23:21:10","guid":{"rendered":"https:\/\/oes.edu.vn\/correspondence\/chapter\/chapter-6-complaints-and-claims\/"},"modified":"2023-12-06T06:15:04","modified_gmt":"2023-12-06T06:15:04","slug":"chapter-6-complaints-and-claims","status":"publish","type":"chapter","link":"https:\/\/oes.edu.vn\/correspondence\/chapter\/chapter-6-complaints-and-claims\/","title":{"rendered":"Chapter 6: Complains and claims"},"content":{"raw":"
\r\n

In spite of preceding arrangements and the settlement of the terms and conditions of a transaction in writing, errors and other unpleasant circumstances may sometimes occur in the course of a transaction; and these often lead to tedious disputes.<\/p>\r\n

Usually a case starts with the unsatisfied party sending a letter of complaint which is in itself a claim. Where substantial discrepancies are found between the shipment and the terms and conditions of the order or contract, the trader will ask for an indemnity or place the goods at the disposal of the seller.<\/p>\r\n

Following are two kinds of complaint often made by the buyer:<\/p>\r\n

1. Genuine complaint arising from the delivery of the wrong goods, damaged goods or insufficient goods, inferior goods and non-ordered goods.<\/p>\r\n

2. The complaint made by a customers who does not want to take delivery of the goods because he finds that they could be bought more cheaply elsewhere and who, therefore, wants to get out of the contract. This usually takes the form of a complaint that the goods are not according to the sample or descriptions or that there is some fault in them. The seller, of course, knows the complaint is unsupported by facts but he has to prove this, which is not always easy when the buyer is on the other side of the world.<\/p>\r\n

1. Writing Letters of Complaint and Claim<\/strong><\/p>\r\n

When you have a genuine complaint, you may feel angry but you must not show this in your letter, because the supplier may not be to blame. When making a complaint:<\/p>\r\n

1.1. Plan your letter as follows<\/p>\r\n

1. Begin by regretting the need to complain<\/p>\r\n

2. Mention the number, the date of the order, the date of delivery and the goods complained about<\/p>\r\n

3. State your reasons for being dissatisfied and ask for an explanation<\/p>\r\n

4. Refer to the inconvenience caused<\/p>\r\n

5. Suggest how the matter should be put right.<\/p>\r\n

1.2. And observe the following rules<\/p>\r\n

1. Make your complaint at once<\/p>\r\n

2. Assume that your supplier will want to put matter right. It is, after all, in his interests to do so.<\/p>\r\n

3. Don't assume that your supplier is to blame; he may have a perfectly good defense<\/p>\r\n

4. Confine your complaint to a statement of facts and a polite enquiry as to what your supplier proposes to do about it<\/p>\r\n

5. You may or may not decide to suggest how the matter should be put right, but don't suggest how the mistake may have occurred; that is a matter for the supplier<\/p>\r\n

6. Above all, avoid rudeness; it may well create ill - feeling and cause the supplier to be unwilling to be helpful.<\/p>\r\n

\u00ac<\/p>\r\n

2. Replies to complaints and Claims <\/strong><\/p>\r\n

When dealing with a complaint, observe the following rules:<\/p>\r\n

1. It is often said that the customer is always right. It is certainly a sound practice to assume that he may be right<\/p>\r\n

2. If you cannot deal with it promptly, acknowledge it at once. Explain that you are looking into it and that you will send a full reply later.<\/p>\r\n

3. If the complaint is unreasonable, point this out politely and in an agreeable manner.<\/p>\r\n

4. If you are to blame, admit it readily; express your regret and promise to put matters right.<\/p>\r\n

5. Never try to excuse yourself by blaming any of your staff; you are, after all, responsible for what they do.<\/p>\r\n

3. Examples of Complaints and Replies to Complaints<\/p>\r\n

Example 1.<\/strong><\/p>\r\n

a. Complaint of Wrong Delivery<\/p>\r\n\r\n\r\n\r\n\r\n\r\n
\r\n

Dear Mr. Cliff,<\/em><\/p>\r\n

I have received a consignment of 60 dressing tables from you yesterday, my order No. 1695, which were ordered from your Summer catalogue, No. GR 154; But on unpacking them I found that six heavy mahogany-finished dressing tables had been sent, instead of the light pine-finish ones asked for.<\/p>\r\n

As most of my customers live in small flats earning a moderate income it is doubtful that I will be able to find a market for larger more expensive products.<\/p>\r\n

I also have firm orders for the goods asked for. Would you deliver my order as soon as possible, and at the same time have some one pick up the wrongly delivered goods? Thank you.<\/p>\r\n

Yours sincerely,<\/p>\r\n

<\/p>\r\n<\/td>\r\n<\/tr>\r\n

<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n

b. Reply to Complaint of Wrong Delivery<\/p>\r\n\r\n\r\n\r\n\r\n\r\n
\r\n

Dear Mr. Quang<\/p>\r\n

Thank you for your letter of 3 February in which you said that you have received a wrong delivery to your order No. 1695.<\/p>\r\n

I have looked into this and it appears that you have ordered from an out-of-date catalogue. Our current winter catalogue lists the dressing tables you wanted under DR 189.<\/p>\r\n

I have instructed one of my drivers from our representative office in Hanoi to deliver the pine-finish dressing tables tomorrow and pick up the other consignment at the same time. Rather than sending a credit note, I will cancel invoice No. T4451 and include another, No. T4467, with the delivery.<\/p>\r\n

There is also a winter catalogue on its way to you in case you have mislaid the one 1 originally sent you.<\/p>\r\n

Yours sincerely,<\/p>\r\n

<\/p>\r\n<\/td>\r\n<\/tr>\r\n

<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n

Example 2. <\/strong><\/p>\r\n

a. Complaint of Damage<\/p>\r\n\r\n\r\n\r\n\r\n\r\n
\r\n

Date: 15 August 20...<\/p>\r\n

Dear Mr. Causio,<\/p>\r\n

Our Order No. 14478<\/strong><\/p>\r\n

I am writing to you to complain about the shipment of sweaters we received yesterday against the above order.<\/em><\/p>\r\n

The boxes in which the sweaters were packed were damaged, and looked as if they had <\/em>been broken open in transit. From your invoice No. 18871 we estimate that thirty garments have been stolen to the value of \u00a3 115.00; And because of the rummaging in the boxes, quite a few other garments were crushed or stained and cannot be sold as new articles in our shops<\/em><\/p>\r\n

As the sale was on a CIF basis, we suggest you contact your forwarding company with regard to compensation.<\/em><\/p>\r\n

You will find a list of the damaged and missing articles attached, and the consignment will be put to one side until we receive your instructions.<\/em><\/p>\r\n

Yours sincerely,<\/em><\/p>\r\n

<\/p>\r\n<\/td>\r\n<\/tr>\r\n

<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n

b. Reply to Complaint of Damage<\/p>\r\n\r\n\r\n\r\n\r\n\r\n
\r\n

Dear Mr. Crane,<\/em><\/p>\r\n

Thank you for informing us about the damage to our consignment (Inv. No. 18871).<\/em><\/p>\r\n

From our previous transactions you will realize that this sort of problem is quite unusual. Nevertheless, we are sorry about the inconvenience it has caused you.<\/em><\/p>\r\n

Please would you return the whole consignment to us, postage and packing forward, and we will ask the shipping company to come an inspect the damage so that they can arrange compensation; It is unlikely that our insurance company needs to be troubles with us this case.<\/em><\/p>\r\n

If you want us to send you another shipment as per your order No. 14478, please let us know. We have the garments in stock and it would be no trouble to send them within the next fortnight.<\/em><\/p>\r\n

Yours sincerely,<\/em><\/p>\r\n

<\/p>\r\n<\/td>\r\n<\/tr>\r\n

<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n

Example 3. <\/strong><\/p>\r\n

a. Complaint of Bad Workmanship<\/p>\r\n\r\n\r\n\r\n\r\n\r\n
\r\n

Dear Mr. <\/em>Nam<\/em>,<\/em><\/p>\r\n

I am writing to you with reference to the above premises which you refitted last February.<\/em><\/p>\r\n

In the past few weeks a number of faults have appeared in the electrical circuits and the flooring, which have been particularly dangerous to our customers.<\/em><\/p>\r\n

With regard to the electrical faults we have found that spotlights on the far wall have either failed to work, or flicker while they are on, and replacing the bulbs has not corrected the fault.<\/em><\/p>\r\n

The <\/em>Duraflooring<\/em> which you laid has been showing signs of deterioration with some areas being worn through to the concrete creating a hazard to our customers.<\/em><\/p>\r\n

Will you please come and inspect the damage and arrange for repairs within the next week? The matter is urgent as we can be suited if any of our customers are injured by falling over the cracks in the flooring. I would also take the opportunity to remind you that you have guaranteed all your fixtures and fittings for one year. I look forward to hearing from you soon.<\/em><\/p>\r\n

Yours sincerely,<\/em><\/p>\r\n

<\/p>\r\n<\/td>\r\n<\/tr>\r\n

<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n

a. Reply to complaint of bad Workmanship<\/p>\r\n\r\n\r\n\r\n\r\n\r\n
\r\n

Dear Mr. Bellon,<\/p>\r\n

The manager of your shop has probably told you by now that I came down to inspect the damage you wrote to me about in your letter of 7 July.<\/p>\r\n

I looked at the faulty electrical wiring and this appears to have been caused by dripping water from the floor above. My foreman, who put the wiring in February, tells me that the wall was dry at the time he replaced the old wires; However, we will make the repairs and seal of that section. Duraflooring is one of the most hardware materials of its kind on the market and I was surprised to hear that it had worn away within six months, so I made a close inspection. I noticed that the floor had been cut into and this seems to have been the result of dragging heavy sharp boxes across it, possibly the ones you use to store some perishable products in. The one-year guarantee we offer on our workmanship is against normal wear and tear, and the treatment the floor has been subjected to does not come under this category. I am quite willing to have the surface replaced, but I am afraid we will have to charge you for the materials and work involved. If I may, I would like to suggest that you instruct your staff to use trolleys when sifting these containers.<\/p>\r\n

I am sorry about the inconvenience you have experienced and will tell my men to repair the damage as soon as I have your confirmation that they can begin work.<\/p>\r\n

The floor repairs should not come to more than \u00a3490 and the work can be completed in less than a day. Perhaps we can arrange for it to be completed on a Sunday when the shop is closed.<\/p>\r\n

Yours sincerely,<\/p>\r\n

<\/p>\r\n<\/td>\r\n<\/tr>\r\n

<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n

Example 4. <\/strong><\/p>\r\n

a. Complaint of Non-Delivery<\/p>\r\n\r\n\r\n\r\n\r\n\r\n
\r\n

Dear Sirs,<\/em><\/p>\r\n

Order No. VC 58391<\/strong><\/p>\r\n

We are writing to you with reference to the above order and our letter of 22 May in which we asked you when we could expect delivery of the 60 dynamos (Artex model 55) you were to have supplied on 3 June for an export order.<\/em><\/p>\r\n

We have tried to contact you by phone, but could not get anyone in your factory who knew anything about this matter.<\/em><\/p>\r\n

It is essential that we deliver this consignment to our Greek customers on time as this was an initial order from them and would give us an opening in the Greek market.<\/em><\/p>\r\n

Our deadline is 28 June, and the lorries have been completed except for the dynamos that need to be fitted.<\/em><\/p>\r\n

Unless we receive the components within the next 45 days, the order will be cancelled and placed elsewhere. We should warn you that we are holding you to your delivery contract and if any loss results because of this late delivery we will be taking legal action.<\/em><\/p>\r\n

Yours sincerely,<\/p>\r\n

<\/p>\r\n<\/td>\r\n<\/tr>\r\n

<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n

c. Reply to Complaint of Non-Delivery<\/p>\r\n\r\n\r\n\r\n\r\n\r\n
\r\n

Dear Mr. Blackburn,<\/em><\/p>\r\n

Thank you for your letter of 20 June concerning your order (No. VC 58391) which should have been supplied to you on 3 June.<\/em><\/p>\r\n

First let me apologize for your order not being delivered on the due date and for the problems you have experienced in getting in touch with us about it. But as you may have read in your newspapers we have experienced an industrial dispute which has involved both administrative staff and employees on the shop floor, and as a consequence, has held up all production over the past few weeks.<\/em><\/p>\r\n

I can tell you that the dispute has been settled and we are back to normal production. There is a backlog orders to catch up on, but we are using associates of ours to help us fulfill all outstanding commitments. Your order has been given priority, so we should be able to deliver the dynamos before the end of this week.<\/em><\/p>\r\n

May I point out, with respect, that your contract with us did have a standard clause stating the delivery dates would be met unless unforeseen circumstances arose, and we think you will agree that a dispute is an exceptional circumstance. However, we quite understand your problem and will allow you to cancel your contract if it will help you to meet your own commitments with your Greek customers; But we will not accept any responsibility for any action they may take against you.<\/em><\/p>\r\n

Once again let me say how much I regret the inconvenience this delay has caused, and emphasize that it was due to factors we could not have known about when we accepted your delivery dates.<\/em><\/p>\r\n

Please phone or fax me letting me know if you wish to complete your order or whether you would prefer to make other arrangements.<\/em><\/p>\r\n

I look forward to hearing from you within the next day or so.<\/em><\/p>\r\n

Yours sincerely,<\/p>\r\n<\/td>\r\n<\/tr>\r\n

<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n

Example 5. Wrong goods<\/strong><\/p>\r\n

a. Complaint<\/p>\r\n\r\n\r\n\r\n\r\n\r\n
\r\n

Dear Sirs,<\/em><\/p>\r\n

Our Order No TD 412\/50 P2<\/strong><\/p>\r\n

We duly received the documents and took delivery of the goods on arrival of MS. Mark at <\/em>Hai<\/em> Phong<\/em> Port<\/em> on 5<\/em>th<\/em><\/sup> August.<\/em><\/p>\r\n

On first account everything appeared to be correct and in good condition except case No 10. When this case was opened we found it contained quite different articles. And we can only presume that a mistake was made and the contents of this case were for another order.<\/p>\r\n

As we need the article we ordered to complete the delivery to our own customers we must ask you to arrange the <\/em>despatch<\/em> of replacements as soon as possible. We enclose the Survey Report issued by local <\/em>Vinacontrol<\/em> and the list of contents of case No 10, and shall be glad if you will check this with our order and your copy of the invoice.<\/em><\/p>\r\n

In the meantime we are holding the above mentioned case at your disposal. Please let us know what you wish us to do with it.<\/p>\r\n

Yours faithfully,<\/em><\/p>\r\n<\/td>\r\n<\/tr>\r\n

<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n

b. Reply<\/p>\r\n\r\n\r\n\r\n\r\n\r\n
\r\n

Dear Sirs,<\/em><\/p>\r\n

Re: Your Order TD 412\/50 P2<\/strong><\/p>\r\n

We thank you for your letter dated 6<\/em>th<\/em><\/sup> August. We were glad to know that the consignment was delivered promptly, but it was to be regretted that case No. 10 did not contain the goods you ordered.<\/em><\/p>\r\n

On going<\/em> into the matter we find that a mistake was indeed made in the packing through a confusion of numbers, and we have arranged for the right goods to be <\/em>despatched<\/em> to you at once.<\/em><\/p>\r\n

We shall be much obliged if you will keep case No. 10 and its contents until called for by the local agents of the World Transport Ltd., our forwarding agents, whom we have instructed accordingly.<\/em><\/p>\r\n

Please accept our many apologies for the trouble caused to you by the error.<\/p>\r\n

Yours faithfully,<\/em><\/p>\r\n<\/td>\r\n<\/tr>\r\n

<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n

Example 6. Damaged Goods<\/strong><\/p>\r\n

a. Complaint<\/p>\r\n\r\n\r\n\r\n\r\n\r\n
\r\n

Dear Sirs,<\/em><\/p>\r\n

Our Order No 31177<\/strong><\/p>\r\n

On the arrival of M\/S Shang Maru at the Port of Hai Phong on September 4th<\/sup> case No. 12 under the above mentioned order was reported damaged. We therefore had the case opened and examined by Hai Phong Vinacontrol representatives.<\/p>\r\n

The number of articles in the case was correct according to the packing list but the following articles were broken:<\/p>\r\n

1. Article 2001<\/p>\r\n

2. Article 2003<\/p>\r\n

3. Article 2004<\/p>\r\n

4. Article 2012<\/p>\r\n

We enclose the Survey Report to the effect that the damage was noticed when the case was unloaded at Hai Phong.<\/p>\r\n

We shall be glad if you will send us replacement for the broken articles as we need these to complete our sales to our customers.<\/p>\r\n

Yours faithfully,<\/em><\/p>\r\n<\/td>\r\n<\/tr>\r\n

<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n

b. Reply<\/p>\r\n\r\n\r\n\r\n\r\n\r\n
\r\n

Dear Sirs,<\/em><\/p>\r\n

Your Order No 31177\/TH<\/strong><\/p>\r\n

It is your great regret that case No 12 under the above mentioned order shipped on board the M.S Shang Maru was damaged on her arrival at the Port of Hai Phong.<\/p>\r\n

As you know our goods are always carefully packed and mistake is, in this case, not on our part. We hold that they were damaged in the course of transport and we are, therefore, making a claim on our Insurance Company. We will let you know the result in due course.<\/p>\r\n

Yours faithfully,<\/em><\/p>\r\n<\/td>\r\n<\/tr>\r\n

<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n

Example 7. Inferior Quality<\/strong><\/p>\r\n

a. Complaint<\/p>\r\n\r\n\r\n\r\n\r\n\r\n
\r\n

Dear Sirs,<\/em><\/p>\r\n

It is with great regret that we have to inform you that your last delivery is not up to your usual standard.<\/p>\r\n

The material seems to be too loosely woven and is inclined to pull out of shape. By separate mail we have sent you a cutting from an earlier consignment so that you can compare the two and see the difference in texture.<\/p>\r\n

We have always been able to rely on the high quality of the material you sent us and we are all the more disappointed in this case as we supplied the cloth to new customers.<\/p>\r\n

As we shall have to take it back therefore ask you to let us know, as soon as possible, what you can do to help us in getting over this difficulty.<\/p>\r\n

Yours faithfully,<\/em><\/p>\r\n<\/td>\r\n<\/tr>\r\n

<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n

b. Reply<\/p>\r\n\r\n\r\n\r\n\r\n\r\n
\r\n

Dear Sirs,<\/em><\/p>\r\n

We have received your letter of 10th<\/sup> August, 20... and thank you for sending us the two samples of cloth for examination.<\/p>\r\n

We have passed them on to the factory for comment and have told them how greatly concerned we were over your disappointment in the quality and the fact that you had supplied the cloth to new customers. They expressed their great regret, and we have arranged with them for the quality of the cloth now sent.<\/p>\r\n

If you care to dispose of the inferior cloth at the best price obtainable for it, we will send you a Credit Note for the difference as soon as we hear from you.<\/p>\r\n

We apologies sincerely for the trouble caused to you, and will take all possible steps to ensure that such a mistake is not made again.<\/p>\r\n

Yours faithfully,<\/em><\/p>\r\n<\/td>\r\n<\/tr>\r\n

<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n

Example 8. Shortage of goods<\/strong><\/p>\r\n

a. Complaint<\/p>\r\n\r\n\r\n\r\n\r\n\r\n
\r\n

Dear Sirs,<\/em><\/p>\r\n

Your consignment under our order No 1527 carried by MS Song Huong arrived at our port today. After careful inspection it has been found that against 24,000 tins of condensed milk ordered and invoiced the consignment contains only 23,460 tins. In fact, out of 500 cases received, thirty cases bearing serial numbers CD 48-CD 77 contained 30 tins each, thus making up a shortage of 540 tins.<\/p>\r\n

Please examine the matter and arrange the shipment of the missing tins as soon as possible as we can accept them only if they arrive before the end of September.<\/p>\r\n

Yours faithfully,<\/em><\/p>\r\n<\/td>\r\n<\/tr>\r\n

<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n

b. Reply<\/p>\r\n\r\n\r\n\r\n\r\n\r\n
\r\n

Dear Sirs,<\/p>\r\n

We regret to learn from your letter of 7th<\/sup> August that in our last shipment forwarded to you on MS Song Huong, 540 tins of condensed milk were missing.<\/p>\r\n

From the enclosed documents and packing list you will see that the number of cases and the tins coincides with that invoiced by us.<\/p>\r\n

We would, therefore, advise you to address your claim to the Insurance Company as in our opinion this is a case of pilferage.<\/p>\r\n

We expect you will have no difficulty in obtaining full indemnity from them, and trust the matter will be settled to your satisfaction.<\/p>\r\n

Yours faithfully,<\/em><\/p>\r\n<\/td>\r\n<\/tr>\r\n

<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n

Example 9. Delayed Goods <\/strong><\/p>\r\n

a. Complaint<\/p>\r\n\r\n\r\n\r\n\r\n\r\n
\r\n

Dear Sirs,<\/p>\r\n

We have heard nothing further from you concerning the first shipment of your order No 28282 QH.<\/p>\r\n

As the goods are urgently needed we have had to get them from Thailand. We are, therefore, claiming from you the amount of US$ 1,000 being the difference between your price and that of the new supplier and we would like to have your attention to the remaining shipments.<\/p>\r\n

We hope to hear from you soon.<\/p>\r\n

Yours faithfully,<\/em><\/p>\r\n<\/td>\r\n<\/tr>\r\n

<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n

b. Reply<\/p>\r\n\r\n\r\n\r\n\r\n\r\n
\r\n

Dear Sirs,<\/em><\/p>\r\n

Your <\/em>Oder<\/em> no 28582 QH<\/em><\/p>\r\n

We acknowledge the receipt of your letter and while maintaining that the regrettable delay was occasioned by circumstances beyond our control, we offer you as a token of goodwill the sum of US$ 1,000 in full settlement of your claim.<\/em><\/p>\r\n

Kindly let us know if this settlement is acceptable to you.<\/em><\/p>\r\n

Yours faithfully,<\/em><\/p>\r\n

<\/p>\r\n<\/td>\r\n<\/tr>\r\n

<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n

b. Reply<\/p>\r\n\r\n\r\n\r\n\r\n\r\n
\r\n

Dear Sirs,<\/p>\r\n

We are in receipt of your letter of 14th<\/sup> July and have to apologize for our last shipment of 600 tons of coconut oil, which has caused you difficulties in storage.<\/p>\r\n

As the delivery of the first two consignments had been delayed we simply thought it would be convenient to ship them all at the same time.<\/p>\r\n

We will take all measures to prevent this occurring again and despatch your future orders in accordance with your wishes.<\/p>\r\n

Yours faithfully,<\/em><\/p>\r\n

<\/p>\r\n<\/td>\r\n<\/tr>\r\n

<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n

Example 10. Instructions Not Observed<\/strong><\/p>\r\n

a. Complain<\/p>\r\n\r\n\r\n\r\n\r\n\r\n
\r\n

Dear Sirs,<\/em><\/p>\r\n

We refer to you Order for Coconut Oil no 345, 346 and 347<\/em><\/p>\r\n

According to your instructions the goods were required in May, June and July as the delivery of the first two consignments was delayed you have shipped all the three orders at the same time on board MS Manchester. Consequently, we shall <\/em>receiver<\/em> a total of 600 tons of coconut oil in one shipment, which is <\/em>some thing<\/em> we wish to avoid as we are short of storage at the moment.<\/em><\/p>\r\n

We hope that this will not occur in the future and that our next orders will be <\/em>despached<\/em> strictly according to our wishes.<\/em><\/p>\r\n

Yours faithfully<\/em><\/p>\r\n<\/td>\r\n<\/tr>\r\n

<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n

Sample 11: Settlement of a Claim by arbitration<\/strong><\/p>\r\n

a. Notice of claim<\/p>\r\n\r\n\r\n\r\n\r\n\r\n
\r\n

Dear Sirs,<\/em><\/p>\r\n

Contract No 232 dated December 1<\/strong>st<\/strong><\/sup>, 20...<\/strong><\/p>\r\n

We have examined the consignment of coffee shipped by MS. Catrine against the above-mentioned contract, and in accordance with the terms of the same are hereby making a claim against you for the inferior quality of the goods.<\/p>\r\n

After further examination of coffee we shall forward a detailed claim to you.<\/p>\r\n

Yours faithfully,<\/em><\/p>\r\n<\/td>\r\n<\/tr>\r\n

<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n

b. Claim<\/p>\r\n\r\n\r\n\r\n\r\n\r\n
\r\n

Dear Sirs,<\/em><\/p>\r\n

Contract No 232 dated 1<\/strong>st<\/strong><\/sup> December, 20...<\/strong><\/p>\r\n

Further to your letter of 6th<\/sup> May, 20... regarding our claim for inferior quality of the coffee ex. MS. Catrine against the above mentioned contract, we wish to advise that as a result of a second examination of the coffee we are making the following claim against you.<\/p>\r\n

We find that 100 bags of coffee ex MS. Catrine sold to us as Santos Coffee, New York type 2, contain an excessive quantity of unripe, shelly, broken, weevilly and defective beans and corresponds to Santos Coffee, New Your type \u00be.<\/p>\r\n

We are therefore claiming from you the amount of US$ 7,200 being the difference in price between Santos N. Y type 2 and Santos, NY types 3\/4 of $ 1.20 per kilo on 100 bags of 6 metric tons.<\/p>\r\n

Please inform us if you agree to grant us this allowance.<\/p>\r\n

Yours faithfully,<\/em><\/p>\r\n<\/td>\r\n<\/tr>\r\n

<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n

c. Sellers' Counter Offer<\/p>\r\n\r\n\r\n\r\n\r\n\r\n
\r\n

Dear Sirs,<\/em><\/p>\r\n

100 bags <\/strong>Santos<\/strong> Coffee ex MS Catrine<\/strong><\/p>\r\n

We acknowledged receipt of your letter of 26th<\/sup> May, 20... claiming an allowance of $1,20 per kilo on 100 bags of coffee ex MS Catrine.<\/p>\r\n

We have carefully examined the samples from this consignment and offer you, without prejudice, an allowance of 50 cents per kilo in full settlement of your claim.<\/p>\r\n

Failing your acceptance of this offer, the claim will be submitted to arbitration.<\/p>\r\n

Yours faithfully,<\/em><\/p>\r\n<\/td>\r\n<\/tr>\r\n

<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n

d. Buyer Declining Seller's counter-offer<\/p>\r\n\r\n\r\n\r\n\r\n\r\n
\r\n

Dear Sirs,<\/em><\/p>\r\n

Contract No 232 dated 1<\/strong>st<\/strong><\/sup> December, 20...<\/strong><\/p>\r\n

We thank you for your letter of 16 June, 20... offering us an allowance of 50 cents per kilo on the consignment under the above mentioned contract; We regret to inform you that we do not see our way to accept your offer and are submitting the claim to arbitration.<\/p>\r\n

Yours faithfully,<\/em><\/p>\r\n<\/td>\r\n<\/tr>\r\n

<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n

e. Arbitration Award<\/p>\r\n\r\n\r\n\r\n\r\n\r\n
\r\n

The Coffee Trade Federation Arbitration Award<\/strong><\/p>\r\n

Award No A151<\/strong><\/p>\r\n

London 1st<\/sup> July, 20...<\/p>\r\n

We, the Undersigned Member of the Panel of Arbitrators appointed to the arbitration of 100 bags Santos Coffee CIF X sold as Santos Coffee New York type 2, good beacon, greenish, tritely soft, cup-tested sold by Messrs B. Brown & Co, ex MS Catrine, and, having carefully examined the samples, find them inferior to guarantee and award the buyer an allowance of 80 cents per kilo.<\/p>\r\n

We further award the arbitration fee of four hundred US dollars with the Federation of 5% of the amount be paid by the seller and the buyer equally.<\/p>\r\n

Yours faithfully,<\/em><\/p>\r\n<\/td>\r\n<\/tr>\r\n

<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n

3. Complaints and Claims of Aaccounting error and settlements<\/p>\r\n

As known to business persons, many letters of complaint arise out of accounting errors, which can be put right by adjustments (or settlements). Debit Note and Credit Note are used for this purpose.<\/p>\r\n

3.1. Debit notes<\/p>\r\n

Debit notes are a second charge for a consignment and become necessary if a customer has been undercharged through a mistake in the calculations on the original invoice. An explanation is included on the debit note.<\/p>\r\n

Debit notes are the result of carelessness and show that you should be careful when making up invoices as once a buyer has settled an account, it is annoying to be told that there is an additional payment. A letter of apology should always accompany a debit note as the following form:<\/p>\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n
\r\n

Debit Note<\/strong> No. 311<\/p>\r\n

Seymore furniture Ltd.<\/strong><\/p>\r\n

Tib Street, Maidenhead, Barks, SL6 5D2 Telephone 0628 26755<\/p>\r\n

Registered No 18514391 London<\/p>\r\n

VAT No 231 618831<\/p>\r\n

C.R. Mendez SA 31 May, 20...<\/p>\r\n

Avda del Ej\u00d0cito 83<\/p>\r\n

E-48015 Bilbao<\/p>\r\n

<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

19- 5 May<\/p>\r\n<\/td>\r\n

\r\n

Invoice No L8992 UNDERCHARGE<\/p>\r\n

The extension should read 6 Chairs \u00a312.00 each = \u00a3 72.000<\/p>\r\n

NOT<\/p>\r\n

6 Chairs \u00a3 10.00 each = \u00a360.00<\/p>\r\n

We apologize for the error and ask if you<\/p>\r\n

would please pay the difference viz \u00a312.00<\/p>\r\n<\/td>\r\n

\r\n

\u00a3 12.000<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

<\/p>\r\n<\/td>\r\n<\/tr>\r\n

<\/td>\r\n<\/td>\r\n<\/td>\r\n<\/td>\r\n<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n

2. Credit notes<\/strong><\/p>\r\n

Credit notes are sent because of accidental overcharges. A credit note may also be issued when a deposit is being refunded (e.g. on the cartons or cases which the goods were packed in) or when goods are returned because they were not suitable or had been damaged.<\/p>\r\n

As with a debit note, a covering letter of explanation and apology should be sent with a credit note in the case of mistakes as in the following example:<\/p>\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n
\r\n

Credit Note<\/strong> No. 517<\/p>\r\n

Seymore furniture Ltd.<\/strong><\/p>\r\n

Tib Street, Maidenhead, Barks, SL6 5D2 Telephone 0628 26755<\/p>\r\n

Registered No 18514391 London<\/p>\r\n

VAT No 231 618831<\/p>\r\n

C.R. Mendez SA 20 May, 20...<\/p>\r\n

Avda del Ej\u00d0cito 83<\/p>\r\n

E-48015 Bilbao<\/p>\r\n

<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

19- 20 May<\/p>\r\n<\/td>\r\n

\r\n

Invoice No L8992 OVERCHARGE<\/p>\r\n

The invoice should have read:<\/p>\r\n

15% off gross price of \u00a3800.00 = \u00a3120.00<\/p>\r\n

NOT<\/p>\r\n

10% of gross price of \u00a3 800.00 = \u00a3 80.00<\/p>\r\n

Refund = \u00a3 40.00.<\/p>\r\n

Please accept our apologies<\/p>\r\n

<\/p>\r\n<\/td>\r\n

\r\n

\u00a3 40.00<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

<\/p>\r\n<\/td>\r\n<\/tr>\r\n

<\/td>\r\n<\/td>\r\n<\/td>\r\n<\/td>\r\n<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n

Seymore Furniture Ltd. have made a mistake on another invoice and must now send a credit note. Note that the form for a credit note is the same as that for a debit note, except for the heading. Credit notes, however, are often printed in red.<\/p>\r\n

3.3.<\/strong>Sa<\/strong>mple of letter <\/strong>ly<\/strong><\/p>\r\n

a. Complaint<\/p>\r\n\r\n\r\n\r\n\r\n\r\n
\r\n

Dear Mr. Winford,<\/em><\/p>\r\n

I have received your July statement for \u00a33,280.64 but noticed that a number of errors have been made.<\/em><\/p>\r\n

1. Invoice Y 1146 for \u00a3256.00 has been debited twice.<\/em><\/p>\r\n

2. No credit has been listed for the wallpaper (Cat. No. WR 114) which I returned in July. Your credit note No. CN 118 for \u00a319.00 refers to this.<\/em><\/p>\r\n

3. You have charged me for a delivery of paint brushes, Invoice No. Y 1162 for \u00a362.00 but I never order or received them. Could you check your delivery book?<\/em><\/p>\r\n

I have deducted a total of \u00a3337.00 from your statement and will send you a draft for \u00a32,943,64, once I have your confirmation of this amount. <\/em><\/p>\r\n

Yours faithfully,<\/em><\/p>\r\n<\/td>\r\n<\/tr>\r\n

<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n

b. Reply<\/p>\r\n\r\n\r\n\r\n\r\n\r\n
\r\n

Dear <\/em>Mr<\/em> Lancelot,<\/em><\/p>\r\n

Thank you for your letter of 5 August in which you pointed out that three mistakes <\/em>totalling<\/em> \u00a3337.00 had been made on your statement<\/em><\/p>\r\n

I apologize for the errors which were due to a fault in our computer which has now been fixed. I have enclosed another statement for July which shows the correct balance of \u00a32,943,64.<\/em><\/p>\r\n

Yours sincerely,<\/em><\/p>\r\n<\/td>\r\n<\/tr>\r\n

<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n

ENGLISH - VIETNAMESE PHRASES<\/p>\r\n\r\n

\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n
\r\n

1. We have duly received the documents and have taken delivery of the goods.<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

1. Ch\u00fang t\u00f4i \u0111\u00e3 nh\u1eadn \u0111\u01b0\u1ee3c \u0111\u1ea7y \u0111\u1ee7 ch\u1ee9ng t\u1eeb v\u00e0 \u0111\u00e3 nh\u1eadn h\u00e0ng.<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

2. We are very sorry to inform you that...<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

2. Ch\u00fang t\u00f4i l\u1ea5y l\u00e0m ti\u1ebfc xin b\u00e1o cho c\u00e1c ng\u00e0i bi\u1ebft l\u00e0...<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

3. The contents of this case were for another order.<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

3. H\u00e0ng trong h\u00f2m n\u00e0y thu\u1ed9c \u0111\u01a1n \u0111\u1eb7t h\u00e0ng kh\u00e1c.<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

4. We shall be glad if you will check this with your order and the copy of your invoice.<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

4. Ch\u00fang t\u00f4i s\u1ebd vui m\u1eebng n\u1ebfu c\u00e1c ng\u00e0i so s\u00e1nh \u0111i\u1ec1u n\u00e0y v\u1edbi \u0111\u01a1n h\u00e0ng c\u1ee7a ch\u00fang t\u00f4i v\u00e0 b\u1ea3n sao h\u00f3a \u0111\u01a1n c\u1ee7a c\u00e1c ng\u00e0i.<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

5. We are holding the above mentioned case at your disposal.<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

5. Ch\u00fang t\u00f4i \u0111ang gi\u1eef h\u00f2m n\u00f3i tr\u00ean \u0111\u1ec3 t\u00f9y c\u00e1c ng\u00e0i \u0111\u1ecbnh \u0111o\u1ea1t.<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

6. On (upon) the arrival of VS (M.S)...<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

6. Khi t\u1ea7u..... \u0111\u1ebfn c\u1ea3ng....<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

7. We shall be glad if you will send us replacements for the broken articles.<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

7. Ch\u00fang t\u00f4i s\u1ebd vui m\u1eebng n\u1ebfu c\u00e1c ng\u00e0i g\u1eedi h\u00e0ng thay th\u1ebf cho nh\u1eefng m\u1eb7t h\u00e0ng \u0111\u00e3 b\u1ecb v\u1ee1.<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

8. We need these to complete our sales to our customers.<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

8. Ch\u00fang t\u00f4i c\u1ea7n nh\u1eefng h\u00e0ng n\u00e0y \u0111\u1ec3 ho\u00e0n ch\u1ec9nh vi\u1ec7c b\u00e1n h\u00e0ng cho kh\u00e1ch h\u00e0ng c\u1ee7a ch\u00fang t\u00f4i.<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

9. Your last shipment is not up to your usual standard.<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

9. Chuy\u1ebfn h\u00e0ng tr\u01b0\u1edbc c\u1ee7a c\u00e1c ng\u00e0i kh\u00f4ng \u0111\u1ea1t \u0111\u01b0\u1ee3c ti\u00eau chu\u1ea9n th\u00f4ng th\u01b0\u1eddng c\u1ee7a c\u00e1c ng\u00e0i.<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

10. We are all the more disappointed in this case.<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

10. Ch\u00fang t\u00f4i l\u1ea1i c\u00e0ng th\u1ea5t v\u1ecdng trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y.<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

11. Please examine the matter and arrange the shipment of the missing tins.<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

11. \u0110\u1ec1 ngh\u1ecb c\u00e1c ng\u00e0i xem x\u00e9t v\u1ea5n \u0111\u1ec1 v\u00e0 s\u1eafp x\u1ebfp giao h\u00e0ng \u0111\u1ed1i v\u1edbi nh\u1eefng h\u1ed9p b\u1ecb th\u1ea5t l\u1ea1c.<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

12. We are short of storage at present.<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

12. L\u00fac n\u00e0y ch\u00fang t\u00f4i \u0111ang thi\u1ebfu kho ch\u1ee9a.<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

13. We have heard nothing further from you concerning the first shipment under our order No TD 44\/50.<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

13. Ch\u00fang t\u00f4i ch\u01b0a \u0111\u01b0\u1ee3c tin th\u00eam c\u1ee7a c\u00e1c ng\u00e0i v\u1ec1 chuy\u1ebfn h\u00e0ng \u0111\u1ea7u ti\u00ean theo \u0111\u01a1n h\u00e0ng s\u1ed1 TD 44\/50.<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

14. We have passed them on to the factory for comment.<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

14. Ch\u00fang t\u00f4i \u0111\u00e3 chuy\u1ec3n ti\u1ebfp ch\u00fang \u0111\u1ebfn nh\u00e0 m\u00e1y xem h\u1ecd c\u00f3 \u00fd ki\u1ebfn g\u00ec.<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

15. If you care to dispose of the inferior cloth at the best price obtainable, we will .....<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

15. N\u1ebfu c\u00e1c ng\u00e0i l\u01b0u \u00fd b\u00e0n lo\u1ea1i v\u1ea3i k\u00e9m ph\u1ea9m ch\u1ea5t \u1ea5y v\u1edbi gi\u00e1 cao nh\u1ea5t c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c, ch\u00fang t\u00f4i s\u1ebd....<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

16. The unfortunate delay was occasioned by circumstances beyond our control.<\/p>\r\n<\/td>\r\n

\r\n

<\/p>\r\n<\/td>\r\n

\r\n

16. Vi\u1ec7c ch\u1eadm tr\u1ec5 kh\u00f4ng hay \u0111\u00e3 x\u1ea3y ra trong nh\u1eefng ho\u00e0n c\u1ea3nh qu\u00e1 s\u1ee9c c\u1ee7a ch\u00fang t\u00f4i.<\/p>\r\n<\/td>\r\n<\/tr>\r\n

\r\n

For more phases, please refer to <\/em>www.http:\/\/oes.edu.vn<\/em><\/p>\r\n<\/td>\r\n<\/tr>\r\n

<\/td>\r\n<\/td>\r\n<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<\/div>\r\n

EXERCISES<\/strong><\/p>\r\n

1. Answer the following questions<\/em><\/strong><\/p>\r\n

1. What are the most usual cases for lodging a complaint?<\/p>\r\n

2. What does the buyer do if the seller has delivered more or less goods than ordered? What does he do if the goods are of inferior quality? and if the goods delivered are completely different from those on order?<\/p>\r\n

3. What is the best way to settle complaints and claims between parties?<\/p>\r\n

4. How can complaints be prevented?<\/p>\r\n

2. Translate into English<\/em><\/strong><\/p>\r\n

1. H\u00e0ng h\u00f3a ch\u00fang t\u00f4i \u0111\u1eb7t mua th\u00e1ng 12 n\u0103m ngo\u00e1i \u0111\u00e1ng l\u1ebd \u0111\u01b0\u1ee3c giao 4 tu\u1ea7n tr\u01b0\u1edbc \u0111\u00e2y r\u1ed3i.<\/p>\r\n

2. V\u00ec h\u00e0ng h\u00f3a c\u1ea7n \u0111\u1ec3 b\u00e1n v\u00e0o th\u00e1ng sau, ch\u00fang t\u00f4i \u0111\u1ec1 ngh\u1ecb c\u00e1c ng\u00e0i giao h\u00e0ng ngay.<\/p>\r\n

3. N\u1ebfu c\u00e1c ng\u00e0i kh\u00f4ng giao h\u00e0ng \u0111\u01b0\u1ee3c v\u00e0o ho\u1eb7c tr\u01b0\u1edbc ng\u00e0y 1 th\u00e1ng 6, ch\u00fang t\u00f4i s\u1ebd bu\u1ed9c ph\u1ea3i h\u1ee7y \u0111\u01a1n h\u00e0ng n\u00e0y.<\/p>\r\n

4. Ch\u00fang t\u00f4i xin l\u1ed7i v\u1ec1 s\u1ef1 ch\u1eadm tr\u1ec5 v\u00e0 tin t\u01b0\u1edfng r\u1eb1ng ch\u00fang t\u00f4i \u0111\u00e3 kh\u00f4ng g\u00e2y phi\u1ec1n ph\u1ee9c nhi\u1ec1u cho c\u00e1c ng\u00e0i.<\/p>\r\n

5. Ch\u00fang t\u00f4i r\u1ea5t ti\u1ebfc kh\u00f4ng d\u00f9ng \u0111\u01b0\u1ee3c nh\u1eefng m\u1eb7t h\u00e0ng k\u00e9m ph\u1ea9m ch\u1ea5t n\u00e0y v\u00e0 r\u1ea5t \u0111\u00e1ng ti\u1ebfc ph\u1ea3i \u0111\u1ec3 t\u00f9y c\u00e1c ng\u00e0i \u0111\u1ecbnh \u0111o\u1ea1t.<\/p>\r\n

6 Ch\u00fang t\u00f4i \u0111\u00e3 nghi\u00ean c\u1ee9u \u00fd ki\u1ebfn c\u1ee7a c\u00e1c ng\u00e0i r\u1ea5t k\u1ef9 v\u00e0 th\u1ea5y r\u1eb1ng \u0111\u00f3 ch\u1ec9 l\u00e0 s\u1ef1 hi\u1ec3u l\u1ea7m m\u00e0 th\u00f4i.<\/p>\r\n

7. Ch\u00fang t\u00f4i kh\u00f4ng ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 b\u1ea5t k\u1ef3 h\u01b0 h\u1ea1i n\u00e0o x\u1ea3y ra trong qu\u00e1 tr\u00ecnh v\u1eadn t\u1ea3i xa b\u1eb1ng \u0111\u01b0\u1eddng bi\u1ec3n trong t\u01b0\u01a1ng lai.<\/p>\r\n

8. Ch\u00fang t\u00f4i s\u1ebd ch\u00fa \u00fd h\u01a1n n\u1eefa \u0111\u1ebfn bao b\u00ec \u0111\u1ec1 ph\u00f2ng nh\u1eefng h\u01b0 h\u1ea1i c\u00f3 th\u1ec3 c\u00f3 trong qu\u00e1 tr\u00ecnh v\u1eadn t\u1ea3i xa b\u1eb1ng \u0111\u01b0\u1eddng bi\u1ec3n trong t\u01b0\u01a1ng lai.<\/p>\r\n

9. Ch\u00fang t\u00f4i hy v\u1ecdng r\u1eb1ng c\u00e1c ng\u00e0i s\u1ebd h\u00e0i l\u00f2ng v\u1edbi c\u00e1ch gi\u1ea3i quy\u1ebft c\u1ee7a ch\u00fang t\u00f4i v\u00e0 tin t\u01b0\u1edfng r\u1eb1ng sau \u0111\u00e2y c\u00e1c ng\u00e0i l\u1ea1i ti\u1ebfp t\u1ee5c t\u1ea1o c\u01a1 h\u1ed9i bu\u00f4n b\u00e1n v\u1edbi ch\u00fang t\u00f4i b\u1eb1ng c\u00e1ch \u0111\u1eb7t h\u00e0ng th\u01b0\u1eddng xuy\u00ean \u0111\u1ec3 ch\u00fang t\u00f4i \u0111\u01b0\u1ee3c ph\u1ee5c v\u1ee5 c\u00e1c ng\u00e0i.<\/p>\r\n

3. Delete what can be deleted and translate it into Vietnamese<\/em><\/strong><\/p>\r\n

Dear Sirs,<\/p>\r\n

Your Order No 65112\/TD For Maize<\/strong><\/p>\r\n

We regret to inform you that consignment of 2,000 tons of Yellow Maize shipped by MS Cargil\" arrived at Hai Phong on 6th<\/sup> Dec. in a damaged condition.<\/p>\r\n

According to the terms of the contract, preliminary inspection of the cargo was conducted on board the ship immediately after it came to berth, as a result of which weevilled seeds and living insects were found in great abundance. The cargo had then to be discharged into lighters and barges for fumigation purposes before it was finally unloaded into the wharf.<\/p>\r\n

At our request, samples were taken out in presence of Mr. D., your supercargo, and the results of the final inspection and analysis showed that the percentage of humidity exceeded the maximum allowance of 2% and that of weevilled seeds and foreign matters by 4 and 7 percent respectively.<\/p>\r\n

On the basis of your expert's assessment it is presumed that the excess humidity was caused by sweat due to lack of ventilation, and damage was partly caused by the presence of the great number of grain insects. It is further established that maize belongs to last year's crop and had been stored for too long a time without proper care before it was taken out and shipped. Part of the cargo, i.e. 30 tons, is unfit for human consumption and sorting will have to be made if the maize to be put on sale.<\/p>\r\n

Our customers are not inclined to accept the maize and it is feared that we may have to place the consignment at your disposal. In the alternative, we shall claim compensation for all damage and loss incurred at \u00a3 1,000 as per our enclosed estimate.<\/p>\r\n

The whole consignment is at present stacked at Hai Phong port in a special shed pending your instructions.<\/p>\r\n

We hope that you will enquire into the matter and inform us of your decision as soon as you can.<\/p>\r\n

Your faithfully,<\/p>\r\n

4. Translate into English<\/em><\/strong><\/p>\r\n

1. Th\u01b0a c\u00e1c ng\u00e0i<\/p>\r\n

V\u1ec0 M\u00c1Y \u0110\u00c0O \u0110\u1ea4T SUPELINE Z28<\/strong><\/p>\r\n

Ch\u00fang t\u00f4i k\u00fd h\u1ee3p \u0111\u1ed3ng x\u00e2y d\u1ef1ng m\u1ed9t b\u1ec7nh vi\u1ec7n \u1edf Xu\u00e2n Ho\u00e0 ph\u00eda b\u1eafc th\u00e0nh ph\u1ed1 H\u00e0 N\u1ed9i 6 th\u00e1ng tr\u01b0\u1edbc \u0111\u00e2y. Ngay sau \u0111\u00f3 ch\u00fang t\u00f4i \u0111\u00e3 \u0111\u1eb7t h\u00e0ng mua hai m\u00e1y \u0111\u00e0o Superline Z28.<\/p>\r\n

Nh\u1eefng m\u00e1y n\u00e0y \u0111\u01b0\u1ee3c mua \u01b0u ti\u00ean b\u1edfi v\u00ec ch\u00fang t\u00f4i c\u00f3 nh\u1eefng b\u1ed9 ph\u1eadn ph\u1ee5 c\u00f3 th\u1ec3 d\u00f9ng l\u00e0m m\u00e1y c\u00e0o, m\u00e1y x\u00fac v\u00e0 c\u1ea7n c\u1ea9u.<\/p>\r\n

Khi \u0111\u1eb7t h\u00e0ng ch\u00fang t\u00f4i \u0111\u00e3 nh\u1ea5n m\u1ea1nh l\u00e0 nh\u1eefng m\u00e1y n\u00e0y s\u1ebd ph\u1ea3i \u0111\u01b0\u1ee3c giao \u0111\u00fang h\u1ea1n v\u00e0o trung tu\u1ea7n th\u00e1ng B\u1ea3y, 20... H\u00f4m nay \u0111\u00e3 l\u00e0 nh\u00e0y 15 th\u00e1ng T\u00e1m m\u00e0 ch\u00fang t\u00f4i v\u1eabn ch\u01b0a th\u1ea5y m\u00e1y m\u00f3c \u0111\u00e2u c\u1ea3. L\u1ebd ra 19 th\u00e1ng 8 n\u00e0y ch\u00fang t\u00f4i \u0111\u00e3 kh\u1edfi c\u00f4ng tr\u00ean c\u00f4ng tr\u01b0\u1eddng.<\/p>\r\n

Nh\u01b0 c\u00e1c \u0111\u00e3 bi\u1ebft nh\u1eefng m\u00e1y n\u00e0y c\u1ea7n d\u00f9ng ngay t\u1eeb ng\u00e0y \u0111\u1ea7u \u0111\u1ec3 v\u00ed nh\u01b0 tr\u01b0\u1edbc m\u1eaft, d\u1ee1 v\u00e0 d\u1ef1ng nh\u1eefng c\u00f4ng tr\u00ecnh ph\u1ee5 c\u1ee7a c\u00f4ng tr\u01b0\u1eddng v\u00e0 sau n\u00e0y, \u0111\u00e0o m\u00f3ng, san n\u1ec1n.<\/p>\r\n

Do v\u1eady ch\u00fang t\u00f4i kh\u00f4ng th\u1ec3 l\u00e0m g\u00ec \u0111\u01b0\u1ee3c cho \u0111\u1ebfn khi c\u00f3 m\u00e1y n\u00f3i tr\u00ean.<\/p>\r\n

Ch\u00fang t\u00f4i tha thi\u1ebft mong c\u00e1c ng\u00e0i th\u00f4ng b\u00e1o cho ch\u00fang t\u00f4i bi\u1ebft ngay khi n\u00e0o c\u00e1c ng\u00e0i c\u00f3 th\u1ec3 giao h\u00e0ng \u0111\u01b0\u1ee3c.<\/p>\r\n

K\u00ednh ch\u00e0o,<\/p>\r\n

2. Th\u01b0a c\u00e1c ng\u00e0i<\/p>\r\n

V\u1ec0 M\u00c1Y \u0110\u00c0O \u0110\u1ea4T SUPELINE Z28<\/strong><\/p>\r\n

Ch\u00fang t\u00f4i \u0111\u00e3 nh\u1eadn \u0111\u01b0\u1ee3c th\u01b0 c\u1ee7a c\u00e1c ng\u00e0i \u0111\u1ec1 ng\u00e0y 15 th\u00e1ng 8 v\u00e0 l\u1ea5y l\u00e0m ti\u1ebfc v\u1ec1 vi\u1ec7c ch\u1eadm tr\u1ec5 trong vi\u1ec7c giao nh\u1eefng m\u00e1y m\u00f3c n\u00f3i tr\u00ean. Ch\u00fang t\u00f4i \u0111\u00e3 g\u1ea5p r\u00fat, s\u1eafp x\u1ebfp giao h\u00e0ng v\u00e0 \u0111i\u1ec1u n\u00e0y c\u00f3 ngh\u0129a l\u00e0 c\u00e1c ng\u00e0i s\u1ebd c\u00f3 m\u00e1y d\u00f9ng trong v\u00f2ng hai tu\u1ea7n l\u1ec5 v\u00ec th\u1ef1c t\u1ebf ch\u00fang \u0111\u00e3 \u1edf tr\u00ean t\u00e0u S\u00f4ng H\u01b0\u01a1ng kh\u1edfi h\u00e0nh t\u1eeb \u0111\u00e2y \u0111i Vi\u1ec7t Nam t\u1eeb h\u00f4m kia.<\/p>\r\n

M\u00e1y Superline Z28 l\u00e0 m\u00e1y \u0111\u00e0o \u0111\u1ea5t r\u1ea5t t\u1ed1t. Ngay khi xu\u1ea5t hi\u1ec7n tr\u00ean th\u1ecb tr\u01b0\u1eddng \u0111\u00e3 thu h\u00fat \u0111\u01b0\u1ee3c s\u1ef1 ch\u00fa \u00fd c\u1ee7a \u0111\u00f4ng \u0111\u1ea3o kh\u00e1ch h\u00e0ng \u1edf kh\u1eafp n\u01a1i tr\u00ean th\u1ebf gi\u1edbi v\u00e0 do \u0111\u00f3 \u0111\u01a1n \u0111\u1eb7t h\u00e0ng mua li\u00ean t\u1ee5c.<\/p>\r\n

Th\u00e1ng 4 v\u1eeba qua s\u1ea3n xu\u1ea5t l\u1ea1i h\u01a1i gi\u1ea3m s\u00fat v\u00ec m\u1ed9t s\u1ed1 ph\u1ee5 t\u00f9ng \u0111\u1eb7t mua \u1edf n\u01a1i kh\u00e1c v\u1ec1 mu\u1ed9n. \u0110i\u1ec1u n\u00e0y c\u1eaft ngh\u0129a cho nguy\u00ean nh\u00e2n ch\u1eadm tr\u1ec5 c\u1ee7a chuy\u1ebfn h\u00e0ng. M\u00e1y Superline ch\u1ea1y t\u1ed1t v\u00e0 b\u1ec1n s\u1ebd b\u00f9 \u0111\u1eafp \u0111\u00e1ng k\u1ec3 cho vi\u1ec7c ch\u1edd \u0111\u1ee3i c\u1ee7a c\u00e1c ng\u00e0i.<\/p>\r\n

K\u00ednh ch\u00e0o,<\/p>\r\n

3. K\u00ednh g\u1eedi \u00f4ng A, \u0111\u1ea1i di\u1ec7n h\u00e3ng X t\u1ea1i H\u00e0 N\u1ed9i<\/p>\r\n

Th\u01b0a \u00f4ng,<\/p>\r\n

V\u1ec0 M\u00c1Y \u0110\u00c0O \u0110\u1ea4T SUPELINE Z28<\/strong><\/p>\r\n

M\u1eb7c d\u00f9 trong th\u01b0 ng\u00e0y 28 th\u00e1ng 2 khi \u0111\u1eb7t h\u00e0ng v\u00e0 trong th\u01b0 ng\u00e0y 15 th\u00e1ng 8 ch\u00fang t\u00f4i \u0111\u00e3 n\u00f3i r\u00f5 l\u00e0 nh\u1eefng m\u00e1y \u0111\u00e0o tr\u00ean s\u1ebd \u0111\u01b0\u1ee3c giao \u1edf c\u00f4ng tr\u01b0\u1eddng Xu\u00e2n H\u00f2a, ch\u00fang t\u00f4i l\u1ea1i ph\u00e1t hi\u1ec7n ra l\u00e0 m\u00e1y \u0111\u00e3 \u0111\u01b0\u1ee3c chuy\u1ec3n v\u1ec1 Xu\u00e2n Mai. Kh\u00f4ng nh\u1eefng ch\u00fang t\u00f4i l\u00fang t\u00fang v\u00ec kh\u00f4ng c\u00f3 m\u00e1y m\u00e0 c\u00f2n th\u1ea5y r\u1ea5t kh\u00f3 kh\u0103n trong vi\u1ec7c ti\u1ebfp nh\u1eadn hai m\u00e1y n\u00e0y v\u1ec1 Xu\u00e2n H\u00f2a.<\/p>\r\n

Ch\u00fang t\u00f4i s\u1ebd ph\u1ea3i tr\u00ec ho\u00e3n c\u00f4ng vi\u1ec7c tr\u00ean c\u00f4ng tr\u01b0\u1eddng th\u00eam \u00edt nh\u1ea5t l\u00e0 10 ng\u00e0y n\u1eefa. T\u00ecnh h\u00ecnh n\u00e0y khi\u1ebfn h\u00e0nh \u0111\u1ed9ng c\u1ee7a ng\u00e0i \u1edf Vi\u1ec7t Nam l\u00e0 kh\u1ea9n thi\u1ebft.<\/p>\r\n

K\u00ednh ch\u00e0o,<\/p>\r\n

4. Th\u01b0a c\u00e1c ng\u00e0i<\/p>\r\n

V\u1ec0 M\u00c1Y \u0110\u00c0O \u0110\u1ea4T SUPELINE Z28<\/strong><\/p>\r\n

Nh\u1eadn \u0111\u01b0\u1ee3c th\u01b0 c\u1ee7a c\u00e1c ng\u00e0i \u0111\u1ec1 ng\u00e0y 15 th\u00e1ng 9 ch\u00fang t\u00f4i l\u1eadp t\u1ee9c cho thu h\u1ed3i nh\u1eefng m\u00e1y n\u00f3i tr\u00ean \u1edf Xu\u00e2n Mai. Nh\u1eefng m\u00e1y n\u00e0y s\u1ebd \u0111\u01b0\u1ee3c thu h\u1ed3i v\u00e0 chuy\u1ec3n \u0111\u1ebfn Xu\u00e2n H\u00f2a s\u00e1ng nay. Do \u0111\u00f3 m\u00e0 v\u00e0o l\u00fac c\u00e1c ng\u00e0i nh\u1eadn \u0111\u01b0\u1ee3c th\u01b0 n\u00e0y th\u00ec m\u00e1y c\u0169ng \u0111\u00e3 \u1edf Xu\u00e2n H\u00f2a r\u1ed3i.<\/p>\r\n

Nh\u01b0 c\u00e1c ng\u00e0i bi\u1ebft trong nh\u1eefng n\u0103m v\u1eeba qua ch\u00fang t\u00f4i \u0111\u00e3 cung c\u1ea5p kh\u00e1 nhi\u1ec1u m\u00e1y m\u00f3c cho c\u00e1c ng\u00e0i v\u00e0 th\u01b0\u1eddng giao \u1edf Xu\u00e2n Mai. Khi ph\u00f2ng v\u1eadn t\u1ea3i chu\u1ea9n b\u1ecb giao h\u00e0ng h\u1ecd \u0111\u00e3 l\u1ea5y nh\u1ea7m \u0111\u1ecba ch\u1ec9 Xu\u00e2n Mai trong h\u1ed3 s\u01a1.<\/p>\r\n

Ch\u00fang t\u00f4i th\u00e0nh th\u1ef1c xin l\u1ed7i v\u1ec1 thi\u1ebfu s\u00f3t n\u00e0y v\u00e0 tin r\u1eb1ng gi\u1edd \u0111\u00e2y c\u00e1c ng\u00e0i \u0111\u00e3 c\u00f3 m\u00e1y \u0111\u00e0o v\u00e0 t\u1ea5t c\u1ea3 \u0111\u1ec1u t\u1ed1t \u0111\u1eb9p.<\/p>\r\n

K\u00ednh ch\u00e0o,<\/p>\r\n

5. K\u00ednh g\u1eedi \u00f4ng A, \u0111\u1ea1i di\u1ec7n h\u00e3ng X t\u1ea1i H\u00e0 N\u1ed9i<\/p>\r\n

Th\u01b0a \u00f4ng,<\/p>\r\n

V\u1ec0 M\u00c1Y \u0110\u00c0O \u0110\u1ea4T SUPELINE Z28<\/strong><\/p>\r\n

Ch\u01b0a bao gi\u1edd ch\u00fang t\u00f4i l\u1ea1i th\u1ea5y phi\u1ec1n h\u00e0 trong vi\u1ec7c nh\u1eadn h\u00e0ng theo \u0111\u01a1n \u0111\u1eb7t h\u00e0ng v\u00e0 ch\u1ec9 d\u1eabn c\u1ee7a m\u00ecnh nh\u01b0 l\u1ea7n n\u00e0y.<\/p>\r\n

Ch\u00fang t\u00f4i \u0111\u00e3 c\u1eed hai c\u00e1n b\u1ed9 k\u1ef9 thu\u1eadt b\u1ecf ra c\u1ea3 s\u00e1ng nay \u0111\u1ec3 th\u1eed nh\u1eefng m\u00e1y \u0111\u00e0o n\u00f3i tr\u00ean. H\u1ecd b\u00e1o c\u00e1o l\u00e0 ch\u1ec9 c\u00f3 hai b\u1ed9 ph\u1eadn ph\u1ee5 \u0111\u01b0\u1ee3c giao c\u00f9ng v\u1edbi m\u00e1y. Hai trong s\u00e1u h\u00f2m \u0111\u1ef1ng c\u00e1c b\u1ed9 ph\u1eadn ph\u1ee5 c\u1ee7a c\u1ea7n c\u1ea9u; b\u1ed1n h\u00f2m kia \u0111\u1ef1ng to\u00e0n c\u00e1c b\u1ed9 ph\u1eadn ph\u1ee5 c\u1ee7a m\u00e1y c\u00e0o. \u0110i\u1ec1u n\u00e0y c\u00f3 ngh\u0129a l\u00e0 ch\u00fang t\u00f4i c\u00f3 4 m\u00e1y c\u00e0o v\u00e0 kh\u00f4ng c\u00f3 m\u00e1y x\u00fac.<\/p>\r\n

Trong khi ch\u1edd \u0111\u1ee3i c\u00e1c ng\u00e0i g\u1eedi m\u00e1y x\u00fac, ch\u00fang t\u00f4i xin g\u1eedi l\u1ea1i hai m\u00e1y c\u00e0o v\u00e0 hy v\u1ecdng ch\u00fang t\u00f4i c\u00f3 th\u1ec3 \u0111\u1ed5i l\u1ea5y hai m\u00e1y x\u00fac t\u1ea1i trung t\u00e2m d\u1ecbch v\u1ee5 sau khi b\u00e1n h\u00e0ng c\u1ee7a ng\u00e0i t\u1ea1i H\u00e0 N\u1ed9i v\u00e0o s\u00e1ng ng\u00e0y mai.<\/p>\r\n

K\u00ednh ch\u00e0o,<\/p>\r\n

6. Th\u01b0a ng\u00e0i,<\/p>\r\n

V\u1ec0 M\u00c1Y \u0110\u00c0O \u0110\u1ea4T SUPELINE Z28<\/strong><\/p>\r\n

M\u1eb7c d\u00f9 ch\u00fang t\u00f4i \u0111\u00e3 ph\u1ea3i vi\u1ebft th\u01b0 cho c\u00e1c ng\u00e0i ba l\u1ea7n trong v\u00f2ng m\u1ea5y ng\u00e0y v\u1ec1 nh\u1eefng m\u00e1y n\u00f3i tr\u00ean. Gi\u1edd \u0111\u00e2y ch\u00fang t\u00f4i l\u1ea1i th\u1ea5y c\u1ea7n ph\u1ea3i vi\u1ebft n\u1eefa. S\u00e1ng nay c\u00e1n b\u1ed9 c\u1ee7a ch\u00fang t\u00f4i \u0111\u00e3 tr\u1ea3 cho trung t\u00e2m d\u1ecbch v\u1ee5 sau khi b\u00e1n h\u00e0ng c\u1ee7a ng\u00e0i hai m\u00e1y c\u00e0o g\u1eedi nh\u1ea7m. Th\u1ebf nh\u01b0ng h\u1ecd v\u1eabn kh\u00f4ng l\u1ea5y \u0111\u01b0\u1ee3c m\u00e1y x\u00fac ch\u01b0a giao. Sau hai ti\u1ebfng \u0111\u1ed3ng h\u1ed3 ch\u1edd \u0111\u1ee3i h\u1ecd \u0111\u01b0\u1ee3c tr\u1ea3 l\u1eddi l\u00e0 trung t\u00e2m kh\u00f4ng c\u00f2n m\u00e1y x\u00fac \u0111\u1ec3 \u0111\u1ed5i v\u00ec ch\u1ec9 hai ng\u00e0y tr\u01b0\u1edbc \u0111\u00f3 nh\u1eefng m\u00e1y x\u00fac c\u00f3 \u1edf trung t\u00e2m \u0111\u00e3 giao cho th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh. Do \u0111\u00f3 ch\u00fang t\u00f4i c\u00f3 m\u00e1y \u0111\u00e0o c\u0169ng nh\u01b0 kh\u00f4ng. V\u00ec ch\u00fang t\u00f4i kh\u00f4ng th\u1ec3 \u0111\u00e0o m\u00e0 kh\u00f4ng x\u00fac.<\/p>\r\n

Ch\u00fang t\u00f4i th\u1eadt s\u1ef1 tha thi\u1ebft \u0111\u1ec1 ngh\u1ecb c\u00e1c ng\u00e0i t\u00ecm c\u00e1ch g\u1eedi hai m\u00e1y x\u00fac cho ch\u00fang t\u00f4i c\u00e0ng nhanh c\u00e0ng t\u1ed1t.<\/p>\r\n

K\u00ednh ch\u00e0o,<\/p>\r\n

7. Th\u01b0a c\u00e1c ng\u00e0i,<\/p>\r\n

Hi\u1ebfm khi l\u1ea1i c\u00f3 m\u1ed9t \u0111\u01a1n h\u00e0ng kh\u00f4ng may m\u1eafn trong vi\u1ec7c th\u1ef1c hi\u1ec7n nh\u01b0 \u0111\u01a1n h\u00e0ng mua m\u00e1y \u0111\u00e0o \u0111\u1ea5t Superline Z28 c\u1ee7a c\u00e1c ng\u00e0i. N\u0103m nay ch\u00fang t\u00f4i \u0111\u00e3 b\u00e1n h\u00e0ng v\u00e0 giao theo gi\u00e1 CIF \u0111\u1ebfn c\u00f4ng tr\u01b0\u1eddng cho 14 n\u01b0\u1edbc nh\u01b0ng ch\u01b0a c\u00f3 tr\u01b0\u1eddng h\u1ee3p nh\u1ea7m l\u1eabn \u0111\u00e1ng ti\u1ebfc n\u00e0o.<\/p>\r\n

M\u1eb7c d\u00f9 \u0111\u01a1n h\u00e0ng c\u1ee7a c\u00e1c ng\u00e0i kh\u00f4ng th\u1ef1c hi\u1ec7n \u0111\u01b0\u1ee3c m\u1ed9t c\u00e1ch c\u00f3 hi\u1ec7u qu\u1ea3 nh\u01b0 mong mu\u1ed1n nh\u01b0ng \u00edt nh\u1ea5t gi\u1edd \u0111\u00e2y ch\u00fang t\u00f4i kh\u00f4ng th\u1ea5y y\u00ean t\u00e2m khi bi\u1ebft hai m\u00e1y \u0111\u00e0o n\u00f3i tr\u00ean \u0111\u1ed3ng b\u1ed9 v\u1edbi c\u00e1c b\u1ed9 ph\u1eadn ph\u1ee5 gi\u1edd \u0111\u00e2y \u0111\u00e3 c\u00f3 m\u1eb7t tr\u00ean c\u00f4ng tr\u01b0\u1eddng.<\/p>\r\n

C\u00f2n hai m\u00e1y x\u00fac ch\u00fang t\u00f4i \u0111\u00e3 ch\u1ec9 th\u1ecb cho \u0111\u1ea1i l\u00fd \u1edf Th\u00e1i Lan ch\u1edf b\u1eb1ng ph\u01b0\u01a1ng ti\u1ec7n nhanh nh\u1ea5t c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c k\u1ec3 c\u1ea3 m\u00e1y bay v\u00ec th\u1ebf ch\u1eadm nh\u1ea5t l\u00e0 s\u00e1ng ng\u00e0y kia c\u00e1c ng\u00e0i s\u1ebd c\u00f3 m\u00e1y x\u00fac.<\/p>\r\n

Ch\u00fang t\u00f4i xin ch\u00e2n th\u00e0nh xin l\u1ed7i v\u1ec1 t\u1ea5t c\u1ea3 nh\u1eefng phi\u1ec1n h\u00e0, b\u1ea5t l\u1ee3i m\u00e0 c\u00e1c ng\u00e0i ph\u1ea3i g\u00e1nh ch\u1ecbu v\u00e0 hy v\u1ecdng khi bi\u1ebft ch\u1ea5t l\u01b0\u1ee3ng tuy\u1ec7t v\u1eddi c\u1ee7a m\u00e1y \u0111\u00e0o \u0111\u1ea5t Superline Z28 c\u1ee7a ch\u00fang t\u00f4i c\u00e1c ng\u00e0i s\u1ebd ti\u1ebfp t\u1ee5c \u0111\u1eb7t mua nhi\u1ec1u h\u01a1n n\u1eefa cho c\u00f4ng cu\u1ed9c ph\u00e1t tri\u1ec3n \u0111\u1ea5t n\u01b0\u1edbc.<\/p>\r\n

K\u00ednh ch\u00e0o,<\/p>\r\n

5. Translate into Vietnamese<\/em><\/strong><\/p>\r\n

A Disputed Invoice<\/strong><\/p>\r\n

1. Dear Sirs<\/p>\r\n

We wish to draw your attention to your invoice No 4472, which we have just received.<\/p>\r\n

This invoice appears to have been made out for the goods we ordered last November instead of the goods actually received to date. As we are still awaiting delivery of the Tudor Dining-room suite and the replacement for the Queen Anne Armchair which was damaged and could not be accepted, the above mentioned invoice is obviously incorrect.<\/p>\r\n

We are accordingly returning this invoice so that you may either amend it to correspond to the goods so far received or present it again as soon as we taken delivery of the outstanding items.<\/p>\r\n

Yours faithfully,<\/p>\r\n

2. Dear Sirs,<\/p>\r\n

We beg to refer to your letter of 14th<\/sup> Jan in which you state your reasons for disagreeing with our invoice No 4472.<\/p>\r\n

This invoice was not made out against your November order, but is the top copy of the delivery note. What apparently happened was that just prior to loading your order it was discovered by our warehouse foreman that there were no Tudor Dining room suites in stock. He, therefore, crossed this item off the delivery note. Unfortunately he forgot to inform the Accounts Dept. with the result that the corresponding amendment was not made to the invoice.<\/p>\r\n

We are accordingly returning the above together with a credit note for $ 246 corresponding to the goods you have actually received.<\/p>\r\n

Yours faithfully,<\/p>\r\n

6. Letter writing<\/em><\/strong><\/p>\r\n

1. S\u00e1ng h\u00f4m qua \u0111\u1ea1i di\u1ec7n H\u1ea3i Ph\u00f2ng \u0111\u00e3 b\u00e1o b\u1eb1ng \u0111i\u1ec7n tho\u1ea1i cho \u0111\u1ed3ng ch\u00ed bi\u1ebft chuy\u1ebfn h\u00e0ng \u0111\u1ed3 d\u00f9ng b\u1eb1ng \u0111i\u1ec7n thu\u1ed9c \u0111\u01a1n \u0111\u1eb7t h\u00e0ng s\u1ed1 2072 \u0111\u00e3 v\u1ec1 \u0111\u1ebfn H\u1ea3i Ph\u00f2ng nh\u01b0ng b\u1ecb t\u1ed5n th\u1ea5t.<\/p>\r\n

\u0110\u01a1n \u0111\u1eb7t h\u00e0ng n\u00f3i tr\u00ean c\u1ee7a \u0111\u1ed3ng ch\u00ed \u0111\u1eb7t mua h\u00e0ng c\u1ee7a m\u1ed9t h\u00e3ng Nh\u1eadt B\u1ea3n ng\u00e0y 10-8-20... theo \u0111i\u1ec1u ki\u1ec7n CIF c\u1ea3ng H\u1ea3i Ph\u00f2ng.<\/p>\r\n

T\u00e0u ch\u1edf h\u00e0ng l\u00e0 t\u00e0u Carl Maxstart c\u1ee7a C\u1ed9ng h\u00f2a Li\u00ean Bang \u0110\u1ee9c c\u1eadp c\u1ea3ng H\u1ea3i Ph\u00f2ng ng\u00e0y 19 th\u00e1ng 11, 20...<\/p>\r\n

To\u00e0n b\u1ed9 \u0111\u01a1n \u0111\u1eb7t h\u00e0ng n\u00f3i tr\u00ean g\u1ed3m 200 chi\u1ebfc t\u1ee7 l\u1ea1nh ki\u1ec3u M2024, 100 chi\u1ebfc m\u00e1y gi\u1eb7t c\u1ee1 l\u1edbn ki\u1ec3u 4488 v\u00e0 500 chi\u1ebfc ti vi m\u1ea7u 19in ki\u1ec3u 5033.<\/p>\r\n

Khi ph\u00e1t hi\u1ec7n c\u00f3 t\u1ed5n th\u1ea5t \u0111\u1ea1i di\u1ec7n H\u1ea3i Ph\u00f2ng \u0111\u00e3 m\u1eddi c\u00e1n b\u1ed9 c\u1ee7a Vinacontrol H\u1ea3i Ph\u00f2ng \u0111\u1ebfn gi\u00e1m \u0111\u1ecbnh l\u00f4 h\u00e0ng. V\u00e0 bi\u00ean b\u1ea3n gi\u00e1m \u0111\u1ecbnh h\u1ecd l\u1eadp c\u00f3 nh\u1eefng chi ti\u1ebft sau:<\/p>\r\n

a. Chuy\u1ebfn h\u00e0ng th\u1ef1c ch\u1ea5t c\u00f3:<\/p>\r\n

1. T\u1ee7 l\u1ea1nh: 190 chi\u1ebfc<\/p>\r\n

2. Ti vi: 440 chi\u1ebfc m\u00e0u<\/p>\r\n

3. M\u00e1y gi\u1eb7t: 100 chi\u1ebfc<\/p>\r\n

b. T\u00ecnh tr\u1ea1ng h\u00e0ng h\u00f3a:<\/p>\r\n

1. T\u1ee7 l\u1ea1nh thi\u1ebfu 10 chi\u1ebfc<\/p>\r\n

2. TV m\u00e0u thi\u1ebfu 60 chi\u1ebfc<\/p>\r\n

4. Hai m\u00e1y gi\u1eb7t b\u1ecb v\u1ee1 h\u00f2m v\u00e0 m\u00e1y c\u0169ng h\u1ecfng kh\u00f4ng th\u1ec3 s\u1eeda ch\u1eefa \u0111\u01b0\u1ee3c.<\/p>\r\n

\u0110\u1ed3ng ch\u00ed h\u00e3y \u0111i\u1ec7n d\u1ef1 kh\u00e1ng cho ph\u00eda Nh\u1eadt bi\u1ebft v\u00e0 vi\u1ebft th\u01b0 x\u00e1c nh\u1eadn \u0111i\u1ec7n n\u00e0y c\u00f9ng v\u1edbi chi ti\u1ebft nh\u01b0 \u0111\u00e3 n\u00eau tr\u00ean v\u00e0 khi\u1ebfu n\u1ea1i \u0111\u00f2i b\u1ed3i th\u01b0\u1eddng theo h\u01b0\u1edbng sau:<\/p>\r\n

1. \u0110\u1ed1i v\u1edbi t\u1ee7 l\u1ea1nh ch\u01b0a giao ta s\u1ebd mua \u1edf Th\u00e1i Lan, Nh\u1eadt ph\u1ea3i ch\u1ecbu m\u1ecdi chi ph\u00ed v\u00ec ta \u0111ang c\u1ea7n g\u1ea5p.<\/p>\r\n

2. \u0110\u1ed1i v\u1edbi TV, y\u00eau c\u1ea7u Nh\u1eadt ph\u1ea3i g\u1eedi c\u00e0ng nhanh c\u00e0ng t\u1ed1t 60 chi\u1ebfc tivi m\u1ea7u.<\/p>\r\n

Th\u01b0 n\u00e0y do \u00f4ng tr\u01b0\u1edfng ph\u00f2ng nh\u1eadp kh\u1ea9u, \u00f4ng Tr\u1ea7n Phan Anh k\u00fd.<\/p>\r\n

7. Letter writing<\/em><\/strong><\/p>\r\n

1. You have ordered some tractors from a foreign firm, delivery of which was promised within 6 months from order. Seven months has passed and the tractors have not been delivered yet, nor has any explanation been received. Write a firm but polite letter about this to the supplier<\/p>\r\n

2. You have supplied 200 cases containing nylon shirts to a dealer abroad. He complains that ten of those cases contained only 50 not 70 as mentioned in the packing list, making shortage of 200 pieces. Write the letter the dealer would send you, supplying imaginary but acceptable details.<\/p>\r\n

3. Send a reply to the letter in Exercise (3) above explaining that everything was carefully checked when the goods were packed and assuming that is a case of pilferage on the high sea and therefore the dealer should lodge a claim against his insurer.<\/p>\r\n

**************<\/p>\r\n

<\/p>\r\n\r\n<\/div>","rendered":"

\n

In spite of preceding arrangements and the settlement of the terms and conditions of a transaction in writing, errors and other unpleasant circumstances may sometimes occur in the course of a transaction; and these often lead to tedious disputes.<\/p>\n

Usually a case starts with the unsatisfied party sending a letter of complaint which is in itself a claim. Where substantial discrepancies are found between the shipment and the terms and conditions of the order or contract, the trader will ask for an indemnity or place the goods at the disposal of the seller.<\/p>\n

Following are two kinds of complaint often made by the buyer:<\/p>\n

1. Genuine complaint arising from the delivery of the wrong goods, damaged goods or insufficient goods, inferior goods and non-ordered goods.<\/p>\n

2. The complaint made by a customers who does not want to take delivery of the goods because he finds that they could be bought more cheaply elsewhere and who, therefore, wants to get out of the contract. This usually takes the form of a complaint that the goods are not according to the sample or descriptions or that there is some fault in them. The seller, of course, knows the complaint is unsupported by facts but he has to prove this, which is not always easy when the buyer is on the other side of the world.<\/p>\n

1. Writing Letters of Complaint and Claim<\/strong><\/p>\n

When you have a genuine complaint, you may feel angry but you must not show this in your letter, because the supplier may not be to blame. When making a complaint:<\/p>\n

1.1. Plan your letter as follows<\/p>\n

1. Begin by regretting the need to complain<\/p>\n

2. Mention the number, the date of the order, the date of delivery and the goods complained about<\/p>\n

3. State your reasons for being dissatisfied and ask for an explanation<\/p>\n

4. Refer to the inconvenience caused<\/p>\n

5. Suggest how the matter should be put right.<\/p>\n

1.2. And observe the following rules<\/p>\n

1. Make your complaint at once<\/p>\n

2. Assume that your supplier will want to put matter right. It is, after all, in his interests to do so.<\/p>\n

3. Don’t assume that your supplier is to blame; he may have a perfectly good defense<\/p>\n

4. Confine your complaint to a statement of facts and a polite enquiry as to what your supplier proposes to do about it<\/p>\n

5. You may or may not decide to suggest how the matter should be put right, but don’t suggest how the mistake may have occurred; that is a matter for the supplier<\/p>\n

6. Above all, avoid rudeness; it may well create ill – feeling and cause the supplier to be unwilling to be helpful.<\/p>\n

\u00ac<\/p>\n

2. Replies to complaints and Claims <\/strong><\/p>\n

When dealing with a complaint, observe the following rules:<\/p>\n

1. It is often said that the customer is always right. It is certainly a sound practice to assume that he may be right<\/p>\n

2. If you cannot deal with it promptly, acknowledge it at once. Explain that you are looking into it and that you will send a full reply later.<\/p>\n

3. If the complaint is unreasonable, point this out politely and in an agreeable manner.<\/p>\n

4. If you are to blame, admit it readily; express your regret and promise to put matters right.<\/p>\n

5. Never try to excuse yourself by blaming any of your staff; you are, after all, responsible for what they do.<\/p>\n

3. Examples of Complaints and Replies to Complaints<\/p>\n

Example 1.<\/strong><\/p>\n

a. Complaint of Wrong Delivery<\/p>\n\n\n\n\n
\n

Dear Mr. Cliff,<\/em><\/p>\n

I have received a consignment of 60 dressing tables from you yesterday, my order No. 1695, which were ordered from your Summer catalogue, No. GR 154; But on unpacking them I found that six heavy mahogany-finished dressing tables had been sent, instead of the light pine-finish ones asked for.<\/p>\n

As most of my customers live in small flats earning a moderate income it is doubtful that I will be able to find a market for larger more expensive products.<\/p>\n

I also have firm orders for the goods asked for. Would you deliver my order as soon as possible, and at the same time have some one pick up the wrongly delivered goods? Thank you.<\/p>\n

Yours sincerely,<\/p>\n

\n<\/td>\n<\/tr>\n

<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

b. Reply to Complaint of Wrong Delivery<\/p>\n\n\n\n\n
\n

Dear Mr. Quang<\/p>\n

Thank you for your letter of 3 February in which you said that you have received a wrong delivery to your order No. 1695.<\/p>\n

I have looked into this and it appears that you have ordered from an out-of-date catalogue. Our current winter catalogue lists the dressing tables you wanted under DR 189.<\/p>\n

I have instructed one of my drivers from our representative office in Hanoi to deliver the pine-finish dressing tables tomorrow and pick up the other consignment at the same time. Rather than sending a credit note, I will cancel invoice No. T4451 and include another, No. T4467, with the delivery.<\/p>\n

There is also a winter catalogue on its way to you in case you have mislaid the one 1 originally sent you.<\/p>\n

Yours sincerely,<\/p>\n

\n<\/td>\n<\/tr>\n

<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Example 2. <\/strong><\/p>\n

a. Complaint of Damage<\/p>\n\n\n\n\n
\n

Date: 15 August 20…<\/p>\n

Dear Mr. Causio,<\/p>\n

Our Order No. 14478<\/strong><\/p>\n

I am writing to you to complain about the shipment of sweaters we received yesterday against the above order.<\/em><\/p>\n

The boxes in which the sweaters were packed were damaged, and looked as if they had <\/em>been broken open in transit. From your invoice No. 18871 we estimate that thirty garments have been stolen to the value of \u00a3 115.00; And because of the rummaging in the boxes, quite a few other garments were crushed or stained and cannot be sold as new articles in our shops<\/em><\/p>\n

As the sale was on a CIF basis, we suggest you contact your forwarding company with regard to compensation.<\/em><\/p>\n

You will find a list of the damaged and missing articles attached, and the consignment will be put to one side until we receive your instructions.<\/em><\/p>\n

Yours sincerely,<\/em><\/p>\n

\n<\/td>\n<\/tr>\n

<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

b. Reply to Complaint of Damage<\/p>\n\n\n\n\n
\n

Dear Mr. Crane,<\/em><\/p>\n

Thank you for informing us about the damage to our consignment (Inv. No. 18871).<\/em><\/p>\n

From our previous transactions you will realize that this sort of problem is quite unusual. Nevertheless, we are sorry about the inconvenience it has caused you.<\/em><\/p>\n

Please would you return the whole consignment to us, postage and packing forward, and we will ask the shipping company to come an inspect the damage so that they can arrange compensation; It is unlikely that our insurance company needs to be troubles with us this case.<\/em><\/p>\n

If you want us to send you another shipment as per your order No. 14478, please let us know. We have the garments in stock and it would be no trouble to send them within the next fortnight.<\/em><\/p>\n

Yours sincerely,<\/em><\/p>\n

\n<\/td>\n<\/tr>\n

<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Example 3. <\/strong><\/p>\n

a. Complaint of Bad Workmanship<\/p>\n\n\n\n\n
\n

Dear Mr. <\/em>Nam<\/em>,<\/em><\/p>\n

I am writing to you with reference to the above premises which you refitted last February.<\/em><\/p>\n

In the past few weeks a number of faults have appeared in the electrical circuits and the flooring, which have been particularly dangerous to our customers.<\/em><\/p>\n

With regard to the electrical faults we have found that spotlights on the far wall have either failed to work, or flicker while they are on, and replacing the bulbs has not corrected the fault.<\/em><\/p>\n

The <\/em>Duraflooring<\/em> which you laid has been showing signs of deterioration with some areas being worn through to the concrete creating a hazard to our customers.<\/em><\/p>\n

Will you please come and inspect the damage and arrange for repairs within the next week? The matter is urgent as we can be suited if any of our customers are injured by falling over the cracks in the flooring. I would also take the opportunity to remind you that you have guaranteed all your fixtures and fittings for one year. I look forward to hearing from you soon.<\/em><\/p>\n

Yours sincerely,<\/em><\/p>\n

\n<\/td>\n<\/tr>\n

<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

a. Reply to complaint of bad Workmanship<\/p>\n\n\n\n\n
\n

Dear Mr. Bellon,<\/p>\n

The manager of your shop has probably told you by now that I came down to inspect the damage you wrote to me about in your letter of 7 July.<\/p>\n

I looked at the faulty electrical wiring and this appears to have been caused by dripping water from the floor above. My foreman, who put the wiring in February, tells me that the wall was dry at the time he replaced the old wires; However, we will make the repairs and seal of that section. Duraflooring is one of the most hardware materials of its kind on the market and I was surprised to hear that it had worn away within six months, so I made a close inspection. I noticed that the floor had been cut into and this seems to have been the result of dragging heavy sharp boxes across it, possibly the ones you use to store some perishable products in. The one-year guarantee we offer on our workmanship is against normal wear and tear, and the treatment the floor has been subjected to does not come under this category. I am quite willing to have the surface replaced, but I am afraid we will have to charge you for the materials and work involved. If I may, I would like to suggest that you instruct your staff to use trolleys when sifting these containers.<\/p>\n

I am sorry about the inconvenience you have experienced and will tell my men to repair the damage as soon as I have your confirmation that they can begin work.<\/p>\n

The floor repairs should not come to more than \u00a3490 and the work can be completed in less than a day. Perhaps we can arrange for it to be completed on a Sunday when the shop is closed.<\/p>\n

Yours sincerely,<\/p>\n

\n<\/td>\n<\/tr>\n

<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Example 4. <\/strong><\/p>\n

a. Complaint of Non-Delivery<\/p>\n\n\n\n\n
\n

Dear Sirs,<\/em><\/p>\n

Order No. VC 58391<\/strong><\/p>\n

We are writing to you with reference to the above order and our letter of 22 May in which we asked you when we could expect delivery of the 60 dynamos (Artex model 55) you were to have supplied on 3 June for an export order.<\/em><\/p>\n

We have tried to contact you by phone, but could not get anyone in your factory who knew anything about this matter.<\/em><\/p>\n

It is essential that we deliver this consignment to our Greek customers on time as this was an initial order from them and would give us an opening in the Greek market.<\/em><\/p>\n

Our deadline is 28 June, and the lorries have been completed except for the dynamos that need to be fitted.<\/em><\/p>\n

Unless we receive the components within the next 45 days, the order will be cancelled and placed elsewhere. We should warn you that we are holding you to your delivery contract and if any loss results because of this late delivery we will be taking legal action.<\/em><\/p>\n

Yours sincerely,<\/p>\n

\n<\/td>\n<\/tr>\n

<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

c. Reply to Complaint of Non-Delivery<\/p>\n\n\n\n\n
\n

Dear Mr. Blackburn,<\/em><\/p>\n

Thank you for your letter of 20 June concerning your order (No. VC 58391) which should have been supplied to you on 3 June.<\/em><\/p>\n

First let me apologize for your order not being delivered on the due date and for the problems you have experienced in getting in touch with us about it. But as you may have read in your newspapers we have experienced an industrial dispute which has involved both administrative staff and employees on the shop floor, and as a consequence, has held up all production over the past few weeks.<\/em><\/p>\n

I can tell you that the dispute has been settled and we are back to normal production. There is a backlog orders to catch up on, but we are using associates of ours to help us fulfill all outstanding commitments. Your order has been given priority, so we should be able to deliver the dynamos before the end of this week.<\/em><\/p>\n

May I point out, with respect, that your contract with us did have a standard clause stating the delivery dates would be met unless unforeseen circumstances arose, and we think you will agree that a dispute is an exceptional circumstance. However, we quite understand your problem and will allow you to cancel your contract if it will help you to meet your own commitments with your Greek customers; But we will not accept any responsibility for any action they may take against you.<\/em><\/p>\n

Once again let me say how much I regret the inconvenience this delay has caused, and emphasize that it was due to factors we could not have known about when we accepted your delivery dates.<\/em><\/p>\n

Please phone or fax me letting me know if you wish to complete your order or whether you would prefer to make other arrangements.<\/em><\/p>\n

I look forward to hearing from you within the next day or so.<\/em><\/p>\n

Yours sincerely,<\/p>\n<\/td>\n<\/tr>\n

<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Example 5. Wrong goods<\/strong><\/p>\n

a. Complaint<\/p>\n\n\n\n\n
\n

Dear Sirs,<\/em><\/p>\n

Our Order No TD 412\/50 P2<\/strong><\/p>\n

We duly received the documents and took delivery of the goods on arrival of MS. Mark at <\/em>Hai<\/em> Phong<\/em> Port<\/em> on 5<\/em>th<\/em><\/sup> August.<\/em><\/p>\n

On first account everything appeared to be correct and in good condition except case No 10. When this case was opened we found it contained quite different articles. And we can only presume that a mistake was made and the contents of this case were for another order.<\/p>\n

As we need the article we ordered to complete the delivery to our own customers we must ask you to arrange the <\/em>despatch<\/em> of replacements as soon as possible. We enclose the Survey Report issued by local <\/em>Vinacontrol<\/em> and the list of contents of case No 10, and shall be glad if you will check this with our order and your copy of the invoice.<\/em><\/p>\n

In the meantime we are holding the above mentioned case at your disposal. Please let us know what you wish us to do with it.<\/p>\n

Yours faithfully,<\/em><\/p>\n<\/td>\n<\/tr>\n

<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

b. Reply<\/p>\n\n\n\n\n
\n

Dear Sirs,<\/em><\/p>\n

Re: Your Order TD 412\/50 P2<\/strong><\/p>\n

We thank you for your letter dated 6<\/em>th<\/em><\/sup> August. We were glad to know that the consignment was delivered promptly, but it was to be regretted that case No. 10 did not contain the goods you ordered.<\/em><\/p>\n

On going<\/em> into the matter we find that a mistake was indeed made in the packing through a confusion of numbers, and we have arranged for the right goods to be <\/em>despatched<\/em> to you at once.<\/em><\/p>\n

We shall be much obliged if you will keep case No. 10 and its contents until called for by the local agents of the World Transport Ltd., our forwarding agents, whom we have instructed accordingly.<\/em><\/p>\n

Please accept our many apologies for the trouble caused to you by the error.<\/p>\n

Yours faithfully,<\/em><\/p>\n<\/td>\n<\/tr>\n

<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Example 6. Damaged Goods<\/strong><\/p>\n

a. Complaint<\/p>\n\n\n\n\n
\n

Dear Sirs,<\/em><\/p>\n

Our Order No 31177<\/strong><\/p>\n

On the arrival of M\/S Shang Maru at the Port of Hai Phong on September 4th<\/sup> case No. 12 under the above mentioned order was reported damaged. We therefore had the case opened and examined by Hai Phong Vinacontrol representatives.<\/p>\n

The number of articles in the case was correct according to the packing list but the following articles were broken:<\/p>\n

1. Article 2001<\/p>\n

2. Article 2003<\/p>\n

3. Article 2004<\/p>\n

4. Article 2012<\/p>\n

We enclose the Survey Report to the effect that the damage was noticed when the case was unloaded at Hai Phong.<\/p>\n

We shall be glad if you will send us replacement for the broken articles as we need these to complete our sales to our customers.<\/p>\n

Yours faithfully,<\/em><\/p>\n<\/td>\n<\/tr>\n

<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

b. Reply<\/p>\n\n\n\n\n
\n

Dear Sirs,<\/em><\/p>\n

Your Order No 31177\/TH<\/strong><\/p>\n

It is your great regret that case No 12 under the above mentioned order shipped on board the M.S Shang Maru was damaged on her arrival at the Port of Hai Phong.<\/p>\n

As you know our goods are always carefully packed and mistake is, in this case, not on our part. We hold that they were damaged in the course of transport and we are, therefore, making a claim on our Insurance Company. We will let you know the result in due course.<\/p>\n

Yours faithfully,<\/em><\/p>\n<\/td>\n<\/tr>\n

<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Example 7. Inferior Quality<\/strong><\/p>\n

a. Complaint<\/p>\n\n\n\n\n
\n

Dear Sirs,<\/em><\/p>\n

It is with great regret that we have to inform you that your last delivery is not up to your usual standard.<\/p>\n

The material seems to be too loosely woven and is inclined to pull out of shape. By separate mail we have sent you a cutting from an earlier consignment so that you can compare the two and see the difference in texture.<\/p>\n

We have always been able to rely on the high quality of the material you sent us and we are all the more disappointed in this case as we supplied the cloth to new customers.<\/p>\n

As we shall have to take it back therefore ask you to let us know, as soon as possible, what you can do to help us in getting over this difficulty.<\/p>\n

Yours faithfully,<\/em><\/p>\n<\/td>\n<\/tr>\n

<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

b. Reply<\/p>\n\n\n\n\n
\n

Dear Sirs,<\/em><\/p>\n

We have received your letter of 10th<\/sup> August, 20… and thank you for sending us the two samples of cloth for examination.<\/p>\n

We have passed them on to the factory for comment and have told them how greatly concerned we were over your disappointment in the quality and the fact that you had supplied the cloth to new customers. They expressed their great regret, and we have arranged with them for the quality of the cloth now sent.<\/p>\n

If you care to dispose of the inferior cloth at the best price obtainable for it, we will send you a Credit Note for the difference as soon as we hear from you.<\/p>\n

We apologies sincerely for the trouble caused to you, and will take all possible steps to ensure that such a mistake is not made again.<\/p>\n

Yours faithfully,<\/em><\/p>\n<\/td>\n<\/tr>\n

<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Example 8. Shortage of goods<\/strong><\/p>\n

a. Complaint<\/p>\n\n\n\n\n
\n

Dear Sirs,<\/em><\/p>\n

Your consignment under our order No 1527 carried by MS Song Huong arrived at our port today. After careful inspection it has been found that against 24,000 tins of condensed milk ordered and invoiced the consignment contains only 23,460 tins. In fact, out of 500 cases received, thirty cases bearing serial numbers CD 48-CD 77 contained 30 tins each, thus making up a shortage of 540 tins.<\/p>\n

Please examine the matter and arrange the shipment of the missing tins as soon as possible as we can accept them only if they arrive before the end of September.<\/p>\n

Yours faithfully,<\/em><\/p>\n<\/td>\n<\/tr>\n

<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

b. Reply<\/p>\n\n\n\n\n
\n

Dear Sirs,<\/p>\n

We regret to learn from your letter of 7th<\/sup> August that in our last shipment forwarded to you on MS Song Huong, 540 tins of condensed milk were missing.<\/p>\n

From the enclosed documents and packing list you will see that the number of cases and the tins coincides with that invoiced by us.<\/p>\n

We would, therefore, advise you to address your claim to the Insurance Company as in our opinion this is a case of pilferage.<\/p>\n

We expect you will have no difficulty in obtaining full indemnity from them, and trust the matter will be settled to your satisfaction.<\/p>\n

Yours faithfully,<\/em><\/p>\n<\/td>\n<\/tr>\n

<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Example 9. Delayed Goods <\/strong><\/p>\n

a. Complaint<\/p>\n\n\n\n\n
\n

Dear Sirs,<\/p>\n

We have heard nothing further from you concerning the first shipment of your order No 28282 QH.<\/p>\n

As the goods are urgently needed we have had to get them from Thailand. We are, therefore, claiming from you the amount of US$ 1,000 being the difference between your price and that of the new supplier and we would like to have your attention to the remaining shipments.<\/p>\n

We hope to hear from you soon.<\/p>\n

Yours faithfully,<\/em><\/p>\n<\/td>\n<\/tr>\n

<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

b. Reply<\/p>\n\n\n\n\n
\n

Dear Sirs,<\/em><\/p>\n

Your <\/em>Oder<\/em> no 28582 QH<\/em><\/p>\n

We acknowledge the receipt of your letter and while maintaining that the regrettable delay was occasioned by circumstances beyond our control, we offer you as a token of goodwill the sum of US$ 1,000 in full settlement of your claim.<\/em><\/p>\n

Kindly let us know if this settlement is acceptable to you.<\/em><\/p>\n

Yours faithfully,<\/em><\/p>\n

\n<\/td>\n<\/tr>\n

<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

b. Reply<\/p>\n\n\n\n\n
\n

Dear Sirs,<\/p>\n

We are in receipt of your letter of 14th<\/sup> July and have to apologize for our last shipment of 600 tons of coconut oil, which has caused you difficulties in storage.<\/p>\n

As the delivery of the first two consignments had been delayed we simply thought it would be convenient to ship them all at the same time.<\/p>\n

We will take all measures to prevent this occurring again and despatch your future orders in accordance with your wishes.<\/p>\n

Yours faithfully,<\/em><\/p>\n

\n<\/td>\n<\/tr>\n

<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Example 10. Instructions Not Observed<\/strong><\/p>\n

a. Complain<\/p>\n\n\n\n\n
\n

Dear Sirs,<\/em><\/p>\n

We refer to you Order for Coconut Oil no 345, 346 and 347<\/em><\/p>\n

According to your instructions the goods were required in May, June and July as the delivery of the first two consignments was delayed you have shipped all the three orders at the same time on board MS Manchester. Consequently, we shall <\/em>receiver<\/em> a total of 600 tons of coconut oil in one shipment, which is <\/em>some thing<\/em> we wish to avoid as we are short of storage at the moment.<\/em><\/p>\n

We hope that this will not occur in the future and that our next orders will be <\/em>despached<\/em> strictly according to our wishes.<\/em><\/p>\n

Yours faithfully<\/em><\/p>\n<\/td>\n<\/tr>\n

<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Sample 11: Settlement of a Claim by arbitration<\/strong><\/p>\n

a. Notice of claim<\/p>\n\n\n\n\n
\n

Dear Sirs,<\/em><\/p>\n

Contract No 232 dated December 1<\/strong>st<\/strong><\/sup>, 20…<\/strong><\/p>\n

We have examined the consignment of coffee shipped by MS. Catrine against the above-mentioned contract, and in accordance with the terms of the same are hereby making a claim against you for the inferior quality of the goods.<\/p>\n

After further examination of coffee we shall forward a detailed claim to you.<\/p>\n

Yours faithfully,<\/em><\/p>\n<\/td>\n<\/tr>\n

<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

b. Claim<\/p>\n\n\n\n\n
\n

Dear Sirs,<\/em><\/p>\n

Contract No 232 dated 1<\/strong>st<\/strong><\/sup> December, 20…<\/strong><\/p>\n

Further to your letter of 6th<\/sup> May, 20… regarding our claim for inferior quality of the coffee ex. MS. Catrine against the above mentioned contract, we wish to advise that as a result of a second examination of the coffee we are making the following claim against you.<\/p>\n

We find that 100 bags of coffee ex MS. Catrine sold to us as Santos Coffee, New York type 2, contain an excessive quantity of unripe, shelly, broken, weevilly and defective beans and corresponds to Santos Coffee, New Your type \u00be.<\/p>\n

We are therefore claiming from you the amount of US$ 7,200 being the difference in price between Santos N. Y type 2 and Santos, NY types 3\/4 of $ 1.20 per kilo on 100 bags of 6 metric tons.<\/p>\n

Please inform us if you agree to grant us this allowance.<\/p>\n

Yours faithfully,<\/em><\/p>\n<\/td>\n<\/tr>\n

<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

c. Sellers’ Counter Offer<\/p>\n\n\n\n\n
\n

Dear Sirs,<\/em><\/p>\n

100 bags <\/strong>Santos<\/strong> Coffee ex MS Catrine<\/strong><\/p>\n

We acknowledged receipt of your letter of 26th<\/sup> May, 20… claiming an allowance of $1,20 per kilo on 100 bags of coffee ex MS Catrine.<\/p>\n

We have carefully examined the samples from this consignment and offer you, without prejudice, an allowance of 50 cents per kilo in full settlement of your claim.<\/p>\n

Failing your acceptance of this offer, the claim will be submitted to arbitration.<\/p>\n

Yours faithfully,<\/em><\/p>\n<\/td>\n<\/tr>\n

<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

d. Buyer Declining Seller’s counter-offer<\/p>\n\n\n\n\n
\n

Dear Sirs,<\/em><\/p>\n

Contract No 232 dated 1<\/strong>st<\/strong><\/sup> December, 20…<\/strong><\/p>\n

We thank you for your letter of 16 June, 20… offering us an allowance of 50 cents per kilo on the consignment under the above mentioned contract; We regret to inform you that we do not see our way to accept your offer and are submitting the claim to arbitration.<\/p>\n

Yours faithfully,<\/em><\/p>\n<\/td>\n<\/tr>\n

<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

e. Arbitration Award<\/p>\n\n\n\n\n
\n

The Coffee Trade Federation Arbitration Award<\/strong><\/p>\n

Award No A151<\/strong><\/p>\n

London 1st<\/sup> July, 20…<\/p>\n

We, the Undersigned Member of the Panel of Arbitrators appointed to the arbitration of 100 bags Santos Coffee CIF X sold as Santos Coffee New York type 2, good beacon, greenish, tritely soft, cup-tested sold by Messrs B. Brown & Co, ex MS Catrine, and, having carefully examined the samples, find them inferior to guarantee and award the buyer an allowance of 80 cents per kilo.<\/p>\n

We further award the arbitration fee of four hundred US dollars with the Federation of 5% of the amount be paid by the seller and the buyer equally.<\/p>\n

Yours faithfully,<\/em><\/p>\n<\/td>\n<\/tr>\n

<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

3. Complaints and Claims of Aaccounting error and settlements<\/p>\n

As known to business persons, many letters of complaint arise out of accounting errors, which can be put right by adjustments (or settlements). Debit Note and Credit Note are used for this purpose.<\/p>\n

3.1. Debit notes<\/p>\n

Debit notes are a second charge for a consignment and become necessary if a customer has been undercharged through a mistake in the calculations on the original invoice. An explanation is included on the debit note.<\/p>\n

Debit notes are the result of carelessness and show that you should be careful when making up invoices as once a buyer has settled an account, it is annoying to be told that there is an additional payment. A letter of apology should always accompany a debit note as the following form:<\/p>\n\n\n\n\n\n\n
\n

Debit Note<\/strong> No. 311<\/p>\n

Seymore furniture Ltd.<\/strong><\/p>\n

Tib Street, Maidenhead, Barks, SL6 5D2 Telephone 0628 26755<\/p>\n

Registered No 18514391 London<\/p>\n

VAT No 231 618831<\/p>\n

C.R. Mendez SA 31 May, 20…<\/p>\n

Avda del Ej\u00d0cito 83<\/p>\n

E-48015 Bilbao<\/p>\n

\n<\/td>\n<\/tr>\n

\n

\n<\/td>\n

\n

19- 5 May<\/p>\n<\/td>\n

\n

Invoice No L8992 UNDERCHARGE<\/p>\n

The extension should read 6 Chairs \u00a312.00 each = \u00a3 72.000<\/p>\n

NOT<\/p>\n

6 Chairs \u00a3 10.00 each = \u00a360.00<\/p>\n

We apologize for the error and ask if you<\/p>\n

would please pay the difference viz \u00a312.00<\/p>\n<\/td>\n

\n

\u00a3 12.000<\/p>\n<\/td>\n

\n

\n<\/td>\n<\/tr>\n

\n

\n<\/td>\n<\/tr>\n

<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

2. Credit notes<\/strong><\/p>\n

Credit notes are sent because of accidental overcharges. A credit note may also be issued when a deposit is being refunded (e.g. on the cartons or cases which the goods were packed in) or when goods are returned because they were not suitable or had been damaged.<\/p>\n

As with a debit note, a covering letter of explanation and apology should be sent with a credit note in the case of mistakes as in the following example:<\/p>\n\n\n\n\n\n\n
\n

Credit Note<\/strong> No. 517<\/p>\n

Seymore furniture Ltd.<\/strong><\/p>\n

Tib Street, Maidenhead, Barks, SL6 5D2 Telephone 0628 26755<\/p>\n

Registered No 18514391 London<\/p>\n

VAT No 231 618831<\/p>\n

C.R. Mendez SA 20 May, 20…<\/p>\n

Avda del Ej\u00d0cito 83<\/p>\n

E-48015 Bilbao<\/p>\n

\n<\/td>\n<\/tr>\n

\n

\n<\/td>\n

\n

19- 20 May<\/p>\n<\/td>\n

\n

Invoice No L8992 OVERCHARGE<\/p>\n

The invoice should have read:<\/p>\n

15% off gross price of \u00a3800.00 = \u00a3120.00<\/p>\n

NOT<\/p>\n

10% of gross price of \u00a3 800.00 = \u00a3 80.00<\/p>\n

Refund = \u00a3 40.00.<\/p>\n

Please accept our apologies<\/p>\n

\n<\/td>\n

\n

\u00a3 40.00<\/p>\n<\/td>\n

\n

\n<\/td>\n<\/tr>\n

\n

\n<\/td>\n<\/tr>\n

<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Seymore Furniture Ltd. have made a mistake on another invoice and must now send a credit note. Note that the form for a credit note is the same as that for a debit note, except for the heading. Credit notes, however, are often printed in red.<\/p>\n

3.3.<\/strong>Sa<\/strong>mple of letter <\/strong>ly<\/strong><\/p>\n

a. Complaint<\/p>\n\n\n\n\n
\n

Dear Mr. Winford,<\/em><\/p>\n

I have received your July statement for \u00a33,280.64 but noticed that a number of errors have been made.<\/em><\/p>\n

1. Invoice Y 1146 for \u00a3256.00 has been debited twice.<\/em><\/p>\n

2. No credit has been listed for the wallpaper (Cat. No. WR 114) which I returned in July. Your credit note No. CN 118 for \u00a319.00 refers to this.<\/em><\/p>\n

3. You have charged me for a delivery of paint brushes, Invoice No. Y 1162 for \u00a362.00 but I never order or received them. Could you check your delivery book?<\/em><\/p>\n

I have deducted a total of \u00a3337.00 from your statement and will send you a draft for \u00a32,943,64, once I have your confirmation of this amount. <\/em><\/p>\n

Yours faithfully,<\/em><\/p>\n<\/td>\n<\/tr>\n

<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

b. Reply<\/p>\n\n\n\n\n
\n

Dear <\/em>Mr<\/em> Lancelot,<\/em><\/p>\n

Thank you for your letter of 5 August in which you pointed out that three mistakes <\/em>totalling<\/em> \u00a3337.00 had been made on your statement<\/em><\/p>\n

I apologize for the errors which were due to a fault in our computer which has now been fixed. I have enclosed another statement for July which shows the correct balance of \u00a32,943,64.<\/em><\/p>\n

Yours sincerely,<\/em><\/p>\n<\/td>\n<\/tr>\n

<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

ENGLISH – VIETNAMESE PHRASES<\/p>\n

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
\n

1. We have duly received the documents and have taken delivery of the goods.<\/p>\n<\/td>\n

\n

\n<\/td>\n

\n

1. Ch\u00fang t\u00f4i \u0111\u00e3 nh\u1eadn \u0111\u01b0\u1ee3c \u0111\u1ea7y \u0111\u1ee7 ch\u1ee9ng t\u1eeb v\u00e0 \u0111\u00e3 nh\u1eadn h\u00e0ng.<\/p>\n<\/td>\n<\/tr>\n

\n

2. We are very sorry to inform you that…<\/p>\n<\/td>\n

\n

\n<\/td>\n

\n

2. Ch\u00fang t\u00f4i l\u1ea5y l\u00e0m ti\u1ebfc xin b\u00e1o cho c\u00e1c ng\u00e0i bi\u1ebft l\u00e0…<\/p>\n<\/td>\n<\/tr>\n

\n

3. The contents of this case were for another order.<\/p>\n<\/td>\n

\n

\n<\/td>\n

\n

3. H\u00e0ng trong h\u00f2m n\u00e0y thu\u1ed9c \u0111\u01a1n \u0111\u1eb7t h\u00e0ng kh\u00e1c.<\/p>\n<\/td>\n<\/tr>\n

\n

4. We shall be glad if you will check this with your order and the copy of your invoice.<\/p>\n<\/td>\n

\n

\n<\/td>\n

\n

4. Ch\u00fang t\u00f4i s\u1ebd vui m\u1eebng n\u1ebfu c\u00e1c ng\u00e0i so s\u00e1nh \u0111i\u1ec1u n\u00e0y v\u1edbi \u0111\u01a1n h\u00e0ng c\u1ee7a ch\u00fang t\u00f4i v\u00e0 b\u1ea3n sao h\u00f3a \u0111\u01a1n c\u1ee7a c\u00e1c ng\u00e0i.<\/p>\n<\/td>\n<\/tr>\n

\n

5. We are holding the above mentioned case at your disposal.<\/p>\n<\/td>\n

\n

\n<\/td>\n

\n

5. Ch\u00fang t\u00f4i \u0111ang gi\u1eef h\u00f2m n\u00f3i tr\u00ean \u0111\u1ec3 t\u00f9y c\u00e1c ng\u00e0i \u0111\u1ecbnh \u0111o\u1ea1t.<\/p>\n<\/td>\n<\/tr>\n

\n

6. On (upon) the arrival of VS (M.S)…<\/p>\n<\/td>\n

\n

\n<\/td>\n

\n

6. Khi t\u1ea7u….. \u0111\u1ebfn c\u1ea3ng….<\/p>\n<\/td>\n<\/tr>\n

\n

7. We shall be glad if you will send us replacements for the broken articles.<\/p>\n<\/td>\n

\n

\n<\/td>\n

\n

7. Ch\u00fang t\u00f4i s\u1ebd vui m\u1eebng n\u1ebfu c\u00e1c ng\u00e0i g\u1eedi h\u00e0ng thay th\u1ebf cho nh\u1eefng m\u1eb7t h\u00e0ng \u0111\u00e3 b\u1ecb v\u1ee1.<\/p>\n<\/td>\n<\/tr>\n

\n

8. We need these to complete our sales to our customers.<\/p>\n<\/td>\n

\n

\n<\/td>\n

\n

8. Ch\u00fang t\u00f4i c\u1ea7n nh\u1eefng h\u00e0ng n\u00e0y \u0111\u1ec3 ho\u00e0n ch\u1ec9nh vi\u1ec7c b\u00e1n h\u00e0ng cho kh\u00e1ch h\u00e0ng c\u1ee7a ch\u00fang t\u00f4i.<\/p>\n<\/td>\n<\/tr>\n

\n

9. Your last shipment is not up to your usual standard.<\/p>\n<\/td>\n

\n

\n<\/td>\n

\n

9. Chuy\u1ebfn h\u00e0ng tr\u01b0\u1edbc c\u1ee7a c\u00e1c ng\u00e0i kh\u00f4ng \u0111\u1ea1t \u0111\u01b0\u1ee3c ti\u00eau chu\u1ea9n th\u00f4ng th\u01b0\u1eddng c\u1ee7a c\u00e1c ng\u00e0i.<\/p>\n<\/td>\n<\/tr>\n

\n

10. We are all the more disappointed in this case.<\/p>\n<\/td>\n

\n

\n<\/td>\n

\n

10. Ch\u00fang t\u00f4i l\u1ea1i c\u00e0ng th\u1ea5t v\u1ecdng trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y.<\/p>\n<\/td>\n<\/tr>\n

\n

11. Please examine the matter and arrange the shipment of the missing tins.<\/p>\n<\/td>\n

\n

\n<\/td>\n

\n

11. \u0110\u1ec1 ngh\u1ecb c\u00e1c ng\u00e0i xem x\u00e9t v\u1ea5n \u0111\u1ec1 v\u00e0 s\u1eafp x\u1ebfp giao h\u00e0ng \u0111\u1ed1i v\u1edbi nh\u1eefng h\u1ed9p b\u1ecb th\u1ea5t l\u1ea1c.<\/p>\n<\/td>\n<\/tr>\n

\n

12. We are short of storage at present.<\/p>\n<\/td>\n

\n

\n<\/td>\n

\n

12. L\u00fac n\u00e0y ch\u00fang t\u00f4i \u0111ang thi\u1ebfu kho ch\u1ee9a.<\/p>\n<\/td>\n<\/tr>\n

\n

13. We have heard nothing further from you concerning the first shipment under our order No TD 44\/50.<\/p>\n<\/td>\n

\n

\n<\/td>\n

\n

13. Ch\u00fang t\u00f4i ch\u01b0a \u0111\u01b0\u1ee3c tin th\u00eam c\u1ee7a c\u00e1c ng\u00e0i v\u1ec1 chuy\u1ebfn h\u00e0ng \u0111\u1ea7u ti\u00ean theo \u0111\u01a1n h\u00e0ng s\u1ed1 TD 44\/50.<\/p>\n<\/td>\n<\/tr>\n

\n

14. We have passed them on to the factory for comment.<\/p>\n<\/td>\n

\n

\n<\/td>\n

\n

14. Ch\u00fang t\u00f4i \u0111\u00e3 chuy\u1ec3n ti\u1ebfp ch\u00fang \u0111\u1ebfn nh\u00e0 m\u00e1y xem h\u1ecd c\u00f3 \u00fd ki\u1ebfn g\u00ec.<\/p>\n<\/td>\n<\/tr>\n

\n

15. If you care to dispose of the inferior cloth at the best price obtainable, we will …..<\/p>\n<\/td>\n

\n

\n<\/td>\n

\n

15. N\u1ebfu c\u00e1c ng\u00e0i l\u01b0u \u00fd b\u00e0n lo\u1ea1i v\u1ea3i k\u00e9m ph\u1ea9m ch\u1ea5t \u1ea5y v\u1edbi gi\u00e1 cao nh\u1ea5t c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c, ch\u00fang t\u00f4i s\u1ebd….<\/p>\n<\/td>\n<\/tr>\n

\n

16. The unfortunate delay was occasioned by circumstances beyond our control.<\/p>\n<\/td>\n

\n

\n<\/td>\n

\n

16. Vi\u1ec7c ch\u1eadm tr\u1ec5 kh\u00f4ng hay \u0111\u00e3 x\u1ea3y ra trong nh\u1eefng ho\u00e0n c\u1ea3nh qu\u00e1 s\u1ee9c c\u1ee7a ch\u00fang t\u00f4i.<\/p>\n<\/td>\n<\/tr>\n

\n

For more phases, please refer to <\/em>www.http:\/\/oes.edu.vn<\/em><\/p>\n<\/td>\n<\/tr>\n

<\/td>\n<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

EXERCISES<\/strong><\/p>\n

1. Answer the following questions<\/em><\/strong><\/p>\n

1. What are the most usual cases for lodging a complaint?<\/p>\n

2. What does the buyer do if the seller has delivered more or less goods than ordered? What does he do if the goods are of inferior quality? and if the goods delivered are completely different from those on order?<\/p>\n

3. What is the best way to settle complaints and claims between parties?<\/p>\n

4. How can complaints be prevented?<\/p>\n

2. Translate into English<\/em><\/strong><\/p>\n

1. H\u00e0ng h\u00f3a ch\u00fang t\u00f4i \u0111\u1eb7t mua th\u00e1ng 12 n\u0103m ngo\u00e1i \u0111\u00e1ng l\u1ebd \u0111\u01b0\u1ee3c giao 4 tu\u1ea7n tr\u01b0\u1edbc \u0111\u00e2y r\u1ed3i.<\/p>\n

2. V\u00ec h\u00e0ng h\u00f3a c\u1ea7n \u0111\u1ec3 b\u00e1n v\u00e0o th\u00e1ng sau, ch\u00fang t\u00f4i \u0111\u1ec1 ngh\u1ecb c\u00e1c ng\u00e0i giao h\u00e0ng ngay.<\/p>\n

3. N\u1ebfu c\u00e1c ng\u00e0i kh\u00f4ng giao h\u00e0ng \u0111\u01b0\u1ee3c v\u00e0o ho\u1eb7c tr\u01b0\u1edbc ng\u00e0y 1 th\u00e1ng 6, ch\u00fang t\u00f4i s\u1ebd bu\u1ed9c ph\u1ea3i h\u1ee7y \u0111\u01a1n h\u00e0ng n\u00e0y.<\/p>\n

4. Ch\u00fang t\u00f4i xin l\u1ed7i v\u1ec1 s\u1ef1 ch\u1eadm tr\u1ec5 v\u00e0 tin t\u01b0\u1edfng r\u1eb1ng ch\u00fang t\u00f4i \u0111\u00e3 kh\u00f4ng g\u00e2y phi\u1ec1n ph\u1ee9c nhi\u1ec1u cho c\u00e1c ng\u00e0i.<\/p>\n

5. Ch\u00fang t\u00f4i r\u1ea5t ti\u1ebfc kh\u00f4ng d\u00f9ng \u0111\u01b0\u1ee3c nh\u1eefng m\u1eb7t h\u00e0ng k\u00e9m ph\u1ea9m ch\u1ea5t n\u00e0y v\u00e0 r\u1ea5t \u0111\u00e1ng ti\u1ebfc ph\u1ea3i \u0111\u1ec3 t\u00f9y c\u00e1c ng\u00e0i \u0111\u1ecbnh \u0111o\u1ea1t.<\/p>\n

6 Ch\u00fang t\u00f4i \u0111\u00e3 nghi\u00ean c\u1ee9u \u00fd ki\u1ebfn c\u1ee7a c\u00e1c ng\u00e0i r\u1ea5t k\u1ef9 v\u00e0 th\u1ea5y r\u1eb1ng \u0111\u00f3 ch\u1ec9 l\u00e0 s\u1ef1 hi\u1ec3u l\u1ea7m m\u00e0 th\u00f4i.<\/p>\n

7. Ch\u00fang t\u00f4i kh\u00f4ng ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 b\u1ea5t k\u1ef3 h\u01b0 h\u1ea1i n\u00e0o x\u1ea3y ra trong qu\u00e1 tr\u00ecnh v\u1eadn t\u1ea3i xa b\u1eb1ng \u0111\u01b0\u1eddng bi\u1ec3n trong t\u01b0\u01a1ng lai.<\/p>\n

8. Ch\u00fang t\u00f4i s\u1ebd ch\u00fa \u00fd h\u01a1n n\u1eefa \u0111\u1ebfn bao b\u00ec \u0111\u1ec1 ph\u00f2ng nh\u1eefng h\u01b0 h\u1ea1i c\u00f3 th\u1ec3 c\u00f3 trong qu\u00e1 tr\u00ecnh v\u1eadn t\u1ea3i xa b\u1eb1ng \u0111\u01b0\u1eddng bi\u1ec3n trong t\u01b0\u01a1ng lai.<\/p>\n

9. Ch\u00fang t\u00f4i hy v\u1ecdng r\u1eb1ng c\u00e1c ng\u00e0i s\u1ebd h\u00e0i l\u00f2ng v\u1edbi c\u00e1ch gi\u1ea3i quy\u1ebft c\u1ee7a ch\u00fang t\u00f4i v\u00e0 tin t\u01b0\u1edfng r\u1eb1ng sau \u0111\u00e2y c\u00e1c ng\u00e0i l\u1ea1i ti\u1ebfp t\u1ee5c t\u1ea1o c\u01a1 h\u1ed9i bu\u00f4n b\u00e1n v\u1edbi ch\u00fang t\u00f4i b\u1eb1ng c\u00e1ch \u0111\u1eb7t h\u00e0ng th\u01b0\u1eddng xuy\u00ean \u0111\u1ec3 ch\u00fang t\u00f4i \u0111\u01b0\u1ee3c ph\u1ee5c v\u1ee5 c\u00e1c ng\u00e0i.<\/p>\n

3. Delete what can be deleted and translate it into Vietnamese<\/em><\/strong><\/p>\n

Dear Sirs,<\/p>\n

Your Order No 65112\/TD For Maize<\/strong><\/p>\n

We regret to inform you that consignment of 2,000 tons of Yellow Maize shipped by MS Cargil” arrived at Hai Phong on 6th<\/sup> Dec. in a damaged condition.<\/p>\n

According to the terms of the contract, preliminary inspection of the cargo was conducted on board the ship immediately after it came to berth, as a result of which weevilled seeds and living insects were found in great abundance. The cargo had then to be discharged into lighters and barges for fumigation purposes before it was finally unloaded into the wharf.<\/p>\n

At our request, samples were taken out in presence of Mr. D., your supercargo, and the results of the final inspection and analysis showed that the percentage of humidity exceeded the maximum allowance of 2% and that of weevilled seeds and foreign matters by 4 and 7 percent respectively.<\/p>\n

On the basis of your expert’s assessment it is presumed that the excess humidity was caused by sweat due to lack of ventilation, and damage was partly caused by the presence of the great number of grain insects. It is further established that maize belongs to last year’s crop and had been stored for too long a time without proper care before it was taken out and shipped. Part of the cargo, i.e. 30 tons, is unfit for human consumption and sorting will have to be made if the maize to be put on sale.<\/p>\n

Our customers are not inclined to accept the maize and it is feared that we may have to place the consignment at your disposal. In the alternative, we shall claim compensation for all damage and loss incurred at \u00a3 1,000 as per our enclosed estimate.<\/p>\n

The whole consignment is at present stacked at Hai Phong port in a special shed pending your instructions.<\/p>\n

We hope that you will enquire into the matter and inform us of your decision as soon as you can.<\/p>\n

Your faithfully,<\/p>\n

4. Translate into English<\/em><\/strong><\/p>\n

1. Th\u01b0a c\u00e1c ng\u00e0i<\/p>\n

V\u1ec0 M\u00c1Y \u0110\u00c0O \u0110\u1ea4T SUPELINE Z28<\/strong><\/p>\n

Ch\u00fang t\u00f4i k\u00fd h\u1ee3p \u0111\u1ed3ng x\u00e2y d\u1ef1ng m\u1ed9t b\u1ec7nh vi\u1ec7n \u1edf Xu\u00e2n Ho\u00e0 ph\u00eda b\u1eafc th\u00e0nh ph\u1ed1 H\u00e0 N\u1ed9i 6 th\u00e1ng tr\u01b0\u1edbc \u0111\u00e2y. Ngay sau \u0111\u00f3 ch\u00fang t\u00f4i \u0111\u00e3 \u0111\u1eb7t h\u00e0ng mua hai m\u00e1y \u0111\u00e0o Superline Z28.<\/p>\n

Nh\u1eefng m\u00e1y n\u00e0y \u0111\u01b0\u1ee3c mua \u01b0u ti\u00ean b\u1edfi v\u00ec ch\u00fang t\u00f4i c\u00f3 nh\u1eefng b\u1ed9 ph\u1eadn ph\u1ee5 c\u00f3 th\u1ec3 d\u00f9ng l\u00e0m m\u00e1y c\u00e0o, m\u00e1y x\u00fac v\u00e0 c\u1ea7n c\u1ea9u.<\/p>\n

Khi \u0111\u1eb7t h\u00e0ng ch\u00fang t\u00f4i \u0111\u00e3 nh\u1ea5n m\u1ea1nh l\u00e0 nh\u1eefng m\u00e1y n\u00e0y s\u1ebd ph\u1ea3i \u0111\u01b0\u1ee3c giao \u0111\u00fang h\u1ea1n v\u00e0o trung tu\u1ea7n th\u00e1ng B\u1ea3y, 20… H\u00f4m nay \u0111\u00e3 l\u00e0 nh\u00e0y 15 th\u00e1ng T\u00e1m m\u00e0 ch\u00fang t\u00f4i v\u1eabn ch\u01b0a th\u1ea5y m\u00e1y m\u00f3c \u0111\u00e2u c\u1ea3. L\u1ebd ra 19 th\u00e1ng 8 n\u00e0y ch\u00fang t\u00f4i \u0111\u00e3 kh\u1edfi c\u00f4ng tr\u00ean c\u00f4ng tr\u01b0\u1eddng.<\/p>\n

Nh\u01b0 c\u00e1c \u0111\u00e3 bi\u1ebft nh\u1eefng m\u00e1y n\u00e0y c\u1ea7n d\u00f9ng ngay t\u1eeb ng\u00e0y \u0111\u1ea7u \u0111\u1ec3 v\u00ed nh\u01b0 tr\u01b0\u1edbc m\u1eaft, d\u1ee1 v\u00e0 d\u1ef1ng nh\u1eefng c\u00f4ng tr\u00ecnh ph\u1ee5 c\u1ee7a c\u00f4ng tr\u01b0\u1eddng v\u00e0 sau n\u00e0y, \u0111\u00e0o m\u00f3ng, san n\u1ec1n.<\/p>\n

Do v\u1eady ch\u00fang t\u00f4i kh\u00f4ng th\u1ec3 l\u00e0m g\u00ec \u0111\u01b0\u1ee3c cho \u0111\u1ebfn khi c\u00f3 m\u00e1y n\u00f3i tr\u00ean.<\/p>\n

Ch\u00fang t\u00f4i tha thi\u1ebft mong c\u00e1c ng\u00e0i th\u00f4ng b\u00e1o cho ch\u00fang t\u00f4i bi\u1ebft ngay khi n\u00e0o c\u00e1c ng\u00e0i c\u00f3 th\u1ec3 giao h\u00e0ng \u0111\u01b0\u1ee3c.<\/p>\n

K\u00ednh ch\u00e0o,<\/p>\n

2. Th\u01b0a c\u00e1c ng\u00e0i<\/p>\n

V\u1ec0 M\u00c1Y \u0110\u00c0O \u0110\u1ea4T SUPELINE Z28<\/strong><\/p>\n

Ch\u00fang t\u00f4i \u0111\u00e3 nh\u1eadn \u0111\u01b0\u1ee3c th\u01b0 c\u1ee7a c\u00e1c ng\u00e0i \u0111\u1ec1 ng\u00e0y 15 th\u00e1ng 8 v\u00e0 l\u1ea5y l\u00e0m ti\u1ebfc v\u1ec1 vi\u1ec7c ch\u1eadm tr\u1ec5 trong vi\u1ec7c giao nh\u1eefng m\u00e1y m\u00f3c n\u00f3i tr\u00ean. Ch\u00fang t\u00f4i \u0111\u00e3 g\u1ea5p r\u00fat, s\u1eafp x\u1ebfp giao h\u00e0ng v\u00e0 \u0111i\u1ec1u n\u00e0y c\u00f3 ngh\u0129a l\u00e0 c\u00e1c ng\u00e0i s\u1ebd c\u00f3 m\u00e1y d\u00f9ng trong v\u00f2ng hai tu\u1ea7n l\u1ec5 v\u00ec th\u1ef1c t\u1ebf ch\u00fang \u0111\u00e3 \u1edf tr\u00ean t\u00e0u S\u00f4ng H\u01b0\u01a1ng kh\u1edfi h\u00e0nh t\u1eeb \u0111\u00e2y \u0111i Vi\u1ec7t Nam t\u1eeb h\u00f4m kia.<\/p>\n

M\u00e1y Superline Z28 l\u00e0 m\u00e1y \u0111\u00e0o \u0111\u1ea5t r\u1ea5t t\u1ed1t. Ngay khi xu\u1ea5t hi\u1ec7n tr\u00ean th\u1ecb tr\u01b0\u1eddng \u0111\u00e3 thu h\u00fat \u0111\u01b0\u1ee3c s\u1ef1 ch\u00fa \u00fd c\u1ee7a \u0111\u00f4ng \u0111\u1ea3o kh\u00e1ch h\u00e0ng \u1edf kh\u1eafp n\u01a1i tr\u00ean th\u1ebf gi\u1edbi v\u00e0 do \u0111\u00f3 \u0111\u01a1n \u0111\u1eb7t h\u00e0ng mua li\u00ean t\u1ee5c.<\/p>\n

Th\u00e1ng 4 v\u1eeba qua s\u1ea3n xu\u1ea5t l\u1ea1i h\u01a1i gi\u1ea3m s\u00fat v\u00ec m\u1ed9t s\u1ed1 ph\u1ee5 t\u00f9ng \u0111\u1eb7t mua \u1edf n\u01a1i kh\u00e1c v\u1ec1 mu\u1ed9n. \u0110i\u1ec1u n\u00e0y c\u1eaft ngh\u0129a cho nguy\u00ean nh\u00e2n ch\u1eadm tr\u1ec5 c\u1ee7a chuy\u1ebfn h\u00e0ng. M\u00e1y Superline ch\u1ea1y t\u1ed1t v\u00e0 b\u1ec1n s\u1ebd b\u00f9 \u0111\u1eafp \u0111\u00e1ng k\u1ec3 cho vi\u1ec7c ch\u1edd \u0111\u1ee3i c\u1ee7a c\u00e1c ng\u00e0i.<\/p>\n

K\u00ednh ch\u00e0o,<\/p>\n

3. K\u00ednh g\u1eedi \u00f4ng A, \u0111\u1ea1i di\u1ec7n h\u00e3ng X t\u1ea1i H\u00e0 N\u1ed9i<\/p>\n

Th\u01b0a \u00f4ng,<\/p>\n

V\u1ec0 M\u00c1Y \u0110\u00c0O \u0110\u1ea4T SUPELINE Z28<\/strong><\/p>\n

M\u1eb7c d\u00f9 trong th\u01b0 ng\u00e0y 28 th\u00e1ng 2 khi \u0111\u1eb7t h\u00e0ng v\u00e0 trong th\u01b0 ng\u00e0y 15 th\u00e1ng 8 ch\u00fang t\u00f4i \u0111\u00e3 n\u00f3i r\u00f5 l\u00e0 nh\u1eefng m\u00e1y \u0111\u00e0o tr\u00ean s\u1ebd \u0111\u01b0\u1ee3c giao \u1edf c\u00f4ng tr\u01b0\u1eddng Xu\u00e2n H\u00f2a, ch\u00fang t\u00f4i l\u1ea1i ph\u00e1t hi\u1ec7n ra l\u00e0 m\u00e1y \u0111\u00e3 \u0111\u01b0\u1ee3c chuy\u1ec3n v\u1ec1 Xu\u00e2n Mai. Kh\u00f4ng nh\u1eefng ch\u00fang t\u00f4i l\u00fang t\u00fang v\u00ec kh\u00f4ng c\u00f3 m\u00e1y m\u00e0 c\u00f2n th\u1ea5y r\u1ea5t kh\u00f3 kh\u0103n trong vi\u1ec7c ti\u1ebfp nh\u1eadn hai m\u00e1y n\u00e0y v\u1ec1 Xu\u00e2n H\u00f2a.<\/p>\n

Ch\u00fang t\u00f4i s\u1ebd ph\u1ea3i tr\u00ec ho\u00e3n c\u00f4ng vi\u1ec7c tr\u00ean c\u00f4ng tr\u01b0\u1eddng th\u00eam \u00edt nh\u1ea5t l\u00e0 10 ng\u00e0y n\u1eefa. T\u00ecnh h\u00ecnh n\u00e0y khi\u1ebfn h\u00e0nh \u0111\u1ed9ng c\u1ee7a ng\u00e0i \u1edf Vi\u1ec7t Nam l\u00e0 kh\u1ea9n thi\u1ebft.<\/p>\n

K\u00ednh ch\u00e0o,<\/p>\n

4. Th\u01b0a c\u00e1c ng\u00e0i<\/p>\n

V\u1ec0 M\u00c1Y \u0110\u00c0O \u0110\u1ea4T SUPELINE Z28<\/strong><\/p>\n

Nh\u1eadn \u0111\u01b0\u1ee3c th\u01b0 c\u1ee7a c\u00e1c ng\u00e0i \u0111\u1ec1 ng\u00e0y 15 th\u00e1ng 9 ch\u00fang t\u00f4i l\u1eadp t\u1ee9c cho thu h\u1ed3i nh\u1eefng m\u00e1y n\u00f3i tr\u00ean \u1edf Xu\u00e2n Mai. Nh\u1eefng m\u00e1y n\u00e0y s\u1ebd \u0111\u01b0\u1ee3c thu h\u1ed3i v\u00e0 chuy\u1ec3n \u0111\u1ebfn Xu\u00e2n H\u00f2a s\u00e1ng nay. Do \u0111\u00f3 m\u00e0 v\u00e0o l\u00fac c\u00e1c ng\u00e0i nh\u1eadn \u0111\u01b0\u1ee3c th\u01b0 n\u00e0y th\u00ec m\u00e1y c\u0169ng \u0111\u00e3 \u1edf Xu\u00e2n H\u00f2a r\u1ed3i.<\/p>\n

Nh\u01b0 c\u00e1c ng\u00e0i bi\u1ebft trong nh\u1eefng n\u0103m v\u1eeba qua ch\u00fang t\u00f4i \u0111\u00e3 cung c\u1ea5p kh\u00e1 nhi\u1ec1u m\u00e1y m\u00f3c cho c\u00e1c ng\u00e0i v\u00e0 th\u01b0\u1eddng giao \u1edf Xu\u00e2n Mai. Khi ph\u00f2ng v\u1eadn t\u1ea3i chu\u1ea9n b\u1ecb giao h\u00e0ng h\u1ecd \u0111\u00e3 l\u1ea5y nh\u1ea7m \u0111\u1ecba ch\u1ec9 Xu\u00e2n Mai trong h\u1ed3 s\u01a1.<\/p>\n

Ch\u00fang t\u00f4i th\u00e0nh th\u1ef1c xin l\u1ed7i v\u1ec1 thi\u1ebfu s\u00f3t n\u00e0y v\u00e0 tin r\u1eb1ng gi\u1edd \u0111\u00e2y c\u00e1c ng\u00e0i \u0111\u00e3 c\u00f3 m\u00e1y \u0111\u00e0o v\u00e0 t\u1ea5t c\u1ea3 \u0111\u1ec1u t\u1ed1t \u0111\u1eb9p.<\/p>\n

K\u00ednh ch\u00e0o,<\/p>\n

5. K\u00ednh g\u1eedi \u00f4ng A, \u0111\u1ea1i di\u1ec7n h\u00e3ng X t\u1ea1i H\u00e0 N\u1ed9i<\/p>\n

Th\u01b0a \u00f4ng,<\/p>\n

V\u1ec0 M\u00c1Y \u0110\u00c0O \u0110\u1ea4T SUPELINE Z28<\/strong><\/p>\n

Ch\u01b0a bao gi\u1edd ch\u00fang t\u00f4i l\u1ea1i th\u1ea5y phi\u1ec1n h\u00e0 trong vi\u1ec7c nh\u1eadn h\u00e0ng theo \u0111\u01a1n \u0111\u1eb7t h\u00e0ng v\u00e0 ch\u1ec9 d\u1eabn c\u1ee7a m\u00ecnh nh\u01b0 l\u1ea7n n\u00e0y.<\/p>\n

Ch\u00fang t\u00f4i \u0111\u00e3 c\u1eed hai c\u00e1n b\u1ed9 k\u1ef9 thu\u1eadt b\u1ecf ra c\u1ea3 s\u00e1ng nay \u0111\u1ec3 th\u1eed nh\u1eefng m\u00e1y \u0111\u00e0o n\u00f3i tr\u00ean. H\u1ecd b\u00e1o c\u00e1o l\u00e0 ch\u1ec9 c\u00f3 hai b\u1ed9 ph\u1eadn ph\u1ee5 \u0111\u01b0\u1ee3c giao c\u00f9ng v\u1edbi m\u00e1y. Hai trong s\u00e1u h\u00f2m \u0111\u1ef1ng c\u00e1c b\u1ed9 ph\u1eadn ph\u1ee5 c\u1ee7a c\u1ea7n c\u1ea9u; b\u1ed1n h\u00f2m kia \u0111\u1ef1ng to\u00e0n c\u00e1c b\u1ed9 ph\u1eadn ph\u1ee5 c\u1ee7a m\u00e1y c\u00e0o. \u0110i\u1ec1u n\u00e0y c\u00f3 ngh\u0129a l\u00e0 ch\u00fang t\u00f4i c\u00f3 4 m\u00e1y c\u00e0o v\u00e0 kh\u00f4ng c\u00f3 m\u00e1y x\u00fac.<\/p>\n

Trong khi ch\u1edd \u0111\u1ee3i c\u00e1c ng\u00e0i g\u1eedi m\u00e1y x\u00fac, ch\u00fang t\u00f4i xin g\u1eedi l\u1ea1i hai m\u00e1y c\u00e0o v\u00e0 hy v\u1ecdng ch\u00fang t\u00f4i c\u00f3 th\u1ec3 \u0111\u1ed5i l\u1ea5y hai m\u00e1y x\u00fac t\u1ea1i trung t\u00e2m d\u1ecbch v\u1ee5 sau khi b\u00e1n h\u00e0ng c\u1ee7a ng\u00e0i t\u1ea1i H\u00e0 N\u1ed9i v\u00e0o s\u00e1ng ng\u00e0y mai.<\/p>\n

K\u00ednh ch\u00e0o,<\/p>\n

6. Th\u01b0a ng\u00e0i,<\/p>\n

V\u1ec0 M\u00c1Y \u0110\u00c0O \u0110\u1ea4T SUPELINE Z28<\/strong><\/p>\n

M\u1eb7c d\u00f9 ch\u00fang t\u00f4i \u0111\u00e3 ph\u1ea3i vi\u1ebft th\u01b0 cho c\u00e1c ng\u00e0i ba l\u1ea7n trong v\u00f2ng m\u1ea5y ng\u00e0y v\u1ec1 nh\u1eefng m\u00e1y n\u00f3i tr\u00ean. Gi\u1edd \u0111\u00e2y ch\u00fang t\u00f4i l\u1ea1i th\u1ea5y c\u1ea7n ph\u1ea3i vi\u1ebft n\u1eefa. S\u00e1ng nay c\u00e1n b\u1ed9 c\u1ee7a ch\u00fang t\u00f4i \u0111\u00e3 tr\u1ea3 cho trung t\u00e2m d\u1ecbch v\u1ee5 sau khi b\u00e1n h\u00e0ng c\u1ee7a ng\u00e0i hai m\u00e1y c\u00e0o g\u1eedi nh\u1ea7m. Th\u1ebf nh\u01b0ng h\u1ecd v\u1eabn kh\u00f4ng l\u1ea5y \u0111\u01b0\u1ee3c m\u00e1y x\u00fac ch\u01b0a giao. Sau hai ti\u1ebfng \u0111\u1ed3ng h\u1ed3 ch\u1edd \u0111\u1ee3i h\u1ecd \u0111\u01b0\u1ee3c tr\u1ea3 l\u1eddi l\u00e0 trung t\u00e2m kh\u00f4ng c\u00f2n m\u00e1y x\u00fac \u0111\u1ec3 \u0111\u1ed5i v\u00ec ch\u1ec9 hai ng\u00e0y tr\u01b0\u1edbc \u0111\u00f3 nh\u1eefng m\u00e1y x\u00fac c\u00f3 \u1edf trung t\u00e2m \u0111\u00e3 giao cho th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh. Do \u0111\u00f3 ch\u00fang t\u00f4i c\u00f3 m\u00e1y \u0111\u00e0o c\u0169ng nh\u01b0 kh\u00f4ng. V\u00ec ch\u00fang t\u00f4i kh\u00f4ng th\u1ec3 \u0111\u00e0o m\u00e0 kh\u00f4ng x\u00fac.<\/p>\n

Ch\u00fang t\u00f4i th\u1eadt s\u1ef1 tha thi\u1ebft \u0111\u1ec1 ngh\u1ecb c\u00e1c ng\u00e0i t\u00ecm c\u00e1ch g\u1eedi hai m\u00e1y x\u00fac cho ch\u00fang t\u00f4i c\u00e0ng nhanh c\u00e0ng t\u1ed1t.<\/p>\n

K\u00ednh ch\u00e0o,<\/p>\n

7. Th\u01b0a c\u00e1c ng\u00e0i,<\/p>\n

Hi\u1ebfm khi l\u1ea1i c\u00f3 m\u1ed9t \u0111\u01a1n h\u00e0ng kh\u00f4ng may m\u1eafn trong vi\u1ec7c th\u1ef1c hi\u1ec7n nh\u01b0 \u0111\u01a1n h\u00e0ng mua m\u00e1y \u0111\u00e0o \u0111\u1ea5t Superline Z28 c\u1ee7a c\u00e1c ng\u00e0i. N\u0103m nay ch\u00fang t\u00f4i \u0111\u00e3 b\u00e1n h\u00e0ng v\u00e0 giao theo gi\u00e1 CIF \u0111\u1ebfn c\u00f4ng tr\u01b0\u1eddng cho 14 n\u01b0\u1edbc nh\u01b0ng ch\u01b0a c\u00f3 tr\u01b0\u1eddng h\u1ee3p nh\u1ea7m l\u1eabn \u0111\u00e1ng ti\u1ebfc n\u00e0o.<\/p>\n

M\u1eb7c d\u00f9 \u0111\u01a1n h\u00e0ng c\u1ee7a c\u00e1c ng\u00e0i kh\u00f4ng th\u1ef1c hi\u1ec7n \u0111\u01b0\u1ee3c m\u1ed9t c\u00e1ch c\u00f3 hi\u1ec7u qu\u1ea3 nh\u01b0 mong mu\u1ed1n nh\u01b0ng \u00edt nh\u1ea5t gi\u1edd \u0111\u00e2y ch\u00fang t\u00f4i kh\u00f4ng th\u1ea5y y\u00ean t\u00e2m khi bi\u1ebft hai m\u00e1y \u0111\u00e0o n\u00f3i tr\u00ean \u0111\u1ed3ng b\u1ed9 v\u1edbi c\u00e1c b\u1ed9 ph\u1eadn ph\u1ee5 gi\u1edd \u0111\u00e2y \u0111\u00e3 c\u00f3 m\u1eb7t tr\u00ean c\u00f4ng tr\u01b0\u1eddng.<\/p>\n

C\u00f2n hai m\u00e1y x\u00fac ch\u00fang t\u00f4i \u0111\u00e3 ch\u1ec9 th\u1ecb cho \u0111\u1ea1i l\u00fd \u1edf Th\u00e1i Lan ch\u1edf b\u1eb1ng ph\u01b0\u01a1ng ti\u1ec7n nhanh nh\u1ea5t c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c k\u1ec3 c\u1ea3 m\u00e1y bay v\u00ec th\u1ebf ch\u1eadm nh\u1ea5t l\u00e0 s\u00e1ng ng\u00e0y kia c\u00e1c ng\u00e0i s\u1ebd c\u00f3 m\u00e1y x\u00fac.<\/p>\n

Ch\u00fang t\u00f4i xin ch\u00e2n th\u00e0nh xin l\u1ed7i v\u1ec1 t\u1ea5t c\u1ea3 nh\u1eefng phi\u1ec1n h\u00e0, b\u1ea5t l\u1ee3i m\u00e0 c\u00e1c ng\u00e0i ph\u1ea3i g\u00e1nh ch\u1ecbu v\u00e0 hy v\u1ecdng khi bi\u1ebft ch\u1ea5t l\u01b0\u1ee3ng tuy\u1ec7t v\u1eddi c\u1ee7a m\u00e1y \u0111\u00e0o \u0111\u1ea5t Superline Z28 c\u1ee7a ch\u00fang t\u00f4i c\u00e1c ng\u00e0i s\u1ebd ti\u1ebfp t\u1ee5c \u0111\u1eb7t mua nhi\u1ec1u h\u01a1n n\u1eefa cho c\u00f4ng cu\u1ed9c ph\u00e1t tri\u1ec3n \u0111\u1ea5t n\u01b0\u1edbc.<\/p>\n

K\u00ednh ch\u00e0o,<\/p>\n

5. Translate into Vietnamese<\/em><\/strong><\/p>\n

A Disputed Invoice<\/strong><\/p>\n

1. Dear Sirs<\/p>\n

We wish to draw your attention to your invoice No 4472, which we have just received.<\/p>\n

This invoice appears to have been made out for the goods we ordered last November instead of the goods actually received to date. As we are still awaiting delivery of the Tudor Dining-room suite and the replacement for the Queen Anne Armchair which was damaged and could not be accepted, the above mentioned invoice is obviously incorrect.<\/p>\n

We are accordingly returning this invoice so that you may either amend it to correspond to the goods so far received or present it again as soon as we taken delivery of the outstanding items.<\/p>\n

Yours faithfully,<\/p>\n

2. Dear Sirs,<\/p>\n

We beg to refer to your letter of 14th<\/sup> Jan in which you state your reasons for disagreeing with our invoice No 4472.<\/p>\n

This invoice was not made out against your November order, but is the top copy of the delivery note. What apparently happened was that just prior to loading your order it was discovered by our warehouse foreman that there were no Tudor Dining room suites in stock. He, therefore, crossed this item off the delivery note. Unfortunately he forgot to inform the Accounts Dept. with the result that the corresponding amendment was not made to the invoice.<\/p>\n

We are accordingly returning the above together with a credit note for $ 246 corresponding to the goods you have actually received.<\/p>\n

Yours faithfully,<\/p>\n

6. Letter writing<\/em><\/strong><\/p>\n

1. S\u00e1ng h\u00f4m qua \u0111\u1ea1i di\u1ec7n H\u1ea3i Ph\u00f2ng \u0111\u00e3 b\u00e1o b\u1eb1ng \u0111i\u1ec7n tho\u1ea1i cho \u0111\u1ed3ng ch\u00ed bi\u1ebft chuy\u1ebfn h\u00e0ng \u0111\u1ed3 d\u00f9ng b\u1eb1ng \u0111i\u1ec7n thu\u1ed9c \u0111\u01a1n \u0111\u1eb7t h\u00e0ng s\u1ed1 2072 \u0111\u00e3 v\u1ec1 \u0111\u1ebfn H\u1ea3i Ph\u00f2ng nh\u01b0ng b\u1ecb t\u1ed5n th\u1ea5t.<\/p>\n

\u0110\u01a1n \u0111\u1eb7t h\u00e0ng n\u00f3i tr\u00ean c\u1ee7a \u0111\u1ed3ng ch\u00ed \u0111\u1eb7t mua h\u00e0ng c\u1ee7a m\u1ed9t h\u00e3ng Nh\u1eadt B\u1ea3n ng\u00e0y 10-8-20… theo \u0111i\u1ec1u ki\u1ec7n CIF c\u1ea3ng H\u1ea3i Ph\u00f2ng.<\/p>\n

T\u00e0u ch\u1edf h\u00e0ng l\u00e0 t\u00e0u Carl Maxstart c\u1ee7a C\u1ed9ng h\u00f2a Li\u00ean Bang \u0110\u1ee9c c\u1eadp c\u1ea3ng H\u1ea3i Ph\u00f2ng ng\u00e0y 19 th\u00e1ng 11, 20…<\/p>\n

To\u00e0n b\u1ed9 \u0111\u01a1n \u0111\u1eb7t h\u00e0ng n\u00f3i tr\u00ean g\u1ed3m 200 chi\u1ebfc t\u1ee7 l\u1ea1nh ki\u1ec3u M2024, 100 chi\u1ebfc m\u00e1y gi\u1eb7t c\u1ee1 l\u1edbn ki\u1ec3u 4488 v\u00e0 500 chi\u1ebfc ti vi m\u1ea7u 19in ki\u1ec3u 5033.<\/p>\n

Khi ph\u00e1t hi\u1ec7n c\u00f3 t\u1ed5n th\u1ea5t \u0111\u1ea1i di\u1ec7n H\u1ea3i Ph\u00f2ng \u0111\u00e3 m\u1eddi c\u00e1n b\u1ed9 c\u1ee7a Vinacontrol H\u1ea3i Ph\u00f2ng \u0111\u1ebfn gi\u00e1m \u0111\u1ecbnh l\u00f4 h\u00e0ng. V\u00e0 bi\u00ean b\u1ea3n gi\u00e1m \u0111\u1ecbnh h\u1ecd l\u1eadp c\u00f3 nh\u1eefng chi ti\u1ebft sau:<\/p>\n

a. Chuy\u1ebfn h\u00e0ng th\u1ef1c ch\u1ea5t c\u00f3:<\/p>\n

1. T\u1ee7 l\u1ea1nh: 190 chi\u1ebfc<\/p>\n

2. Ti vi: 440 chi\u1ebfc m\u00e0u<\/p>\n

3. M\u00e1y gi\u1eb7t: 100 chi\u1ebfc<\/p>\n

b. T\u00ecnh tr\u1ea1ng h\u00e0ng h\u00f3a:<\/p>\n

1. T\u1ee7 l\u1ea1nh thi\u1ebfu 10 chi\u1ebfc<\/p>\n

2. TV m\u00e0u thi\u1ebfu 60 chi\u1ebfc<\/p>\n

4. Hai m\u00e1y gi\u1eb7t b\u1ecb v\u1ee1 h\u00f2m v\u00e0 m\u00e1y c\u0169ng h\u1ecfng kh\u00f4ng th\u1ec3 s\u1eeda ch\u1eefa \u0111\u01b0\u1ee3c.<\/p>\n

\u0110\u1ed3ng ch\u00ed h\u00e3y \u0111i\u1ec7n d\u1ef1 kh\u00e1ng cho ph\u00eda Nh\u1eadt bi\u1ebft v\u00e0 vi\u1ebft th\u01b0 x\u00e1c nh\u1eadn \u0111i\u1ec7n n\u00e0y c\u00f9ng v\u1edbi chi ti\u1ebft nh\u01b0 \u0111\u00e3 n\u00eau tr\u00ean v\u00e0 khi\u1ebfu n\u1ea1i \u0111\u00f2i b\u1ed3i th\u01b0\u1eddng theo h\u01b0\u1edbng sau:<\/p>\n

1. \u0110\u1ed1i v\u1edbi t\u1ee7 l\u1ea1nh ch\u01b0a giao ta s\u1ebd mua \u1edf Th\u00e1i Lan, Nh\u1eadt ph\u1ea3i ch\u1ecbu m\u1ecdi chi ph\u00ed v\u00ec ta \u0111ang c\u1ea7n g\u1ea5p.<\/p>\n

2. \u0110\u1ed1i v\u1edbi TV, y\u00eau c\u1ea7u Nh\u1eadt ph\u1ea3i g\u1eedi c\u00e0ng nhanh c\u00e0ng t\u1ed1t 60 chi\u1ebfc tivi m\u1ea7u.<\/p>\n

Th\u01b0 n\u00e0y do \u00f4ng tr\u01b0\u1edfng ph\u00f2ng nh\u1eadp kh\u1ea9u, \u00f4ng Tr\u1ea7n Phan Anh k\u00fd.<\/p>\n

7. Letter writing<\/em><\/strong><\/p>\n

1. You have ordered some tractors from a foreign firm, delivery of which was promised within 6 months from order. Seven months has passed and the tractors have not been delivered yet, nor has any explanation been received. Write a firm but polite letter about this to the supplier<\/p>\n

2. You have supplied 200 cases containing nylon shirts to a dealer abroad. He complains that ten of those cases contained only 50 not 70 as mentioned in the packing list, making shortage of 200 pieces. Write the letter the dealer would send you, supplying imaginary but acceptable details.<\/p>\n

3. Send a reply to the letter in Exercise (3) above explaining that everything was carefully checked when the goods were packed and assuming that is a case of pilferage on the high sea and therefore the dealer should lodge a claim against his insurer.<\/p>\n

**************<\/p>\n

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