Author: hevopress_ilove
I. Phần nội dung
1. Preface
2. Chapter 1: The style and structure of a commercial letter
3. Chapter 2: Inquiries and Replies
4. Chapter 3: Quotations and Offers
5. Chapter 4: Sales letters and voluntary offers
6. Chapter 5: Orders and their fulfillment
7. Chapter 6: Complains and claims
8. Chapter 7: Payment in international trade
9. Chapter 8: Transportation in foreign trade
10. Chapter 9: Email in commerce and samples
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